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Working Class Heroes Reviews 

1,185
•
TrustScore 4.5 out of 5

4.5

Men's clothes shop
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Review summary

Created with AI, based on recent reviews

Evaluating 386 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift and efficient delivery service, with many items arriving promptly and often faster than anticipated. They are highly satisfied with the quality and extensive range of products, finding them accurately described and competitively priced. The overall service is frequently highlighted as excellent, making the ordering process straightforward and pleasant. However, some customers also noted issues with order fulfillment, such as parcels not being delivered or receiving incorrect items. A few reviewers also reported difficulties with sizing and experienced slow or unhelpful customer service when trying to resolve problems or process returns.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product, often praising the quality, design, and... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and reasonable pricing... See more

Service

Customers had positive experiences with service, often highlighting its reliability, speed, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with the ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased the iconic Pennington cagoule from working class heros. The cagoule is brand new and the colour is exactly how it is shown in the picture. It was £60 cheaper than a lot of pla... See more

Rated 5 out of 5 stars

I recently purchased a north face Himalayan down parka jacket from working class heros. The jacket is brand new and the colour is exactly how it shows in the picture. It was £140 cheaper than a lot of... See more

Rated 5 out of 5 stars

So I’ve saw previous reviews regarding refunds / communication etc - bit apprehensive tbh I returned a jacket on the 14th jan A young lady called Ellysha kept me informed of my refund through t... See more

Rated 5 out of 5 stars

Amazing shop! Can’t believe I never heard of them. Placed my order Friday, it arrived following Monday already on standard shipping. Rather than sending aggressive selling emails they keep you updated... See more

Company details

  1. Men's clothes shop
  2. Bags and luggage shop
  3. Clothing Shop
  4. Shoe shop
  5. Skateboard shop
  6. Ladies' clothes shop

Written by the company

Working Class Heroes was established in 2006, initially selling skate, surf and street clothing from all around the globe to the good people of Ulverston. As WCH has grown so has the brand mix, website and shop. We're at 44 Market Street, swing in for a beer, a tee and a chat.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,185)

385 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

My order failed to arrive now I have to…

My order failed to arrive now I have to wait for the delivery company to return the item that they couldn’t deliver to be refunded. Their customer team are adamant they are just following the letter of law…not great customer experience.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Incorrect size shoes & damaged box

Sent me the wrong size pair of Birkenstocks, the box was heavily damaged, customer services have not updated me to explain when I can expect my correct order to be received?!

WCH - you replied saying to return for a full refund, however no mention of sending me my actual correct item I ordered. I used a discount code on the order so will now lose this if you're expecting me to place a second order for your error?

15 January 2026
Unprompted review
Working Class Heroes logo

Reply from Working Class Heroes

Hi Scott, I've looked into this with our customer service team.

We sent you an email on the 12th January to rectify this for you. If you reply to the email, we'd be happy to help more.

WCH

Rated 5 out of 5 stars

Excellent service & great product descriptions!

Excellent service & great product descriptions on the website that helped me select products and specific fits that I wanted. It’s meant none of my order had to be returned or exchanged. I’ve used Working Class Heroes before this order and I’ll definitely be back again in the future.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

True to size,it arrived in two days as…

True to size,it arrived in two days as ordered, and with the discount it was seventy quid cheeper than anywhere else I had seen it, except for snow and rock where it was ninety quid more than the working class site

2 January 2026
Unprompted review

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