USELESS FOR MOTORCYCLES Poorly designed in a number of ways. Has non-timing-out pop ups whilst navigating that require you to manually touch 'no' (illegal in the UK). Today's was to accept or rej... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They started to prioritise the fuel company's instead of customers. Do jot trust waze regarding your travel route. Use map or motorway signs better.
I wanted to go from Samoens to Flaine in the Haute Savoie region of the French Alps. The directions given took me the exact opposite direction for about an hour. Thinking this is just one error due si... See more
Waze recently change text color to blue on black background... Very difficult to read, what were they thinking? It's more dangerous, almost impossible to read with sunglasses on. For anyone who must... See more
Company details
Information provided by various external sources
waze is a free mobile navigation application for your iphone or android that allows drivers to build and use live maps, real-time traffic updates and turn-by-turn navigation to improve their daily commute
Contact info
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Not a good app to use
It’s so awful! It’ll tell you you’ll arrive somewhere early you never do takes you the longest route, I have been stuck in traffic for so long and was suppose to anrrive at my destination at 8.00 now is telling me 830am and have experienced this for so long! Do not use this rubbish app! Avoid
How to turn a one hour journey into two or more
Like many other successful outfits Waze has failed to listen to comments of bad experiences re alternative routes that are offered. The app can turn a one hour journey into 2 or more. Beware they really quite obviously don’t give a care, Why should they, all of us lemmings believe every direction they suggest!
Don’t sign up for waze business
Don’t sign up for waze business. I couldn’t figure out how to cancel so I suspended my account, only to find out they have still been charging me every month. Called and told them to suspend, but this has yet to happen. And there are no refund policies online, so I’m basically screwed. I still can’t cancel my account.
Waze doesn't appear to be doing anything about problems brought up by users
Waze doesn't appear to be doing anything about any of the multiple complaints about it on the Play Store. Big on making soothing noises and that's all. My particular beef is the speed recorder is obscured by drop down boxes and pop up boxes instead of being on top and in sight all the time. It would not be blocking any useful info rather than the overlarge turn arrow which take up half the screen. Police speed trap ahead and no sign of being able to read what your current speed is. Really Waze, you need to get out on the road more to test your app instead of telling yourselves how good you are at apps, truth is you're not! I use landscape so as not to obscure windscreen when driving.
Worst app for driving
Worst app for driving! Wasting time and fuel every time I use it, no matter traffic or not Waze will find the traffic for you! VERY BAD! DO NOT USE WAZE if U value your time and money.
Waze took us in Paris from east to west…
Waze took us in Paris from east to west that took us hours. Never use Waze in Paris.
Fuel wasting app!!!
My daughter and girlfriend have been using this app, both were complaining about their fuel usage. After being in the car with them, I couldn’t believe where it took them.. a simple 10 mile journey turned into 30 miles!! Absolute RUBBISH!!
This is a must-have app if you are…
This is a must-have app if you are driving in an unfamiliar area. It is very functional , very accurate and easy to use. You are given alternate routes in heavy traffic. Thank you Waze!!
Waze has totally lost it
I loved Waze for years
It’s a total disaster now
Where to start? Road works blocked Primrose Hill for 5 weeks - Waze still sent you into it. Road works removed last week - today Waze had them up and tried to send me on a 10 minutes 1.5 mile diversion. This is typical. It lags behind where you are making it almost dangerous to follow the route. And I am constantly ignoring it and finding my route is far quicker…
Well as a speed camera detector does…
Well as a speed camera detector does its not good at all!
I have had good and bad experience
I have had good and bad experience. Sometimes it selects a really convenient route to help pass traffic. But other times the routes seem so random and I end up spending 40 minutes more in my car than I would have if I had been using Google or any other platform. Also the speed camera feature is a bit buggy.
Shocking app that freaks out
Shocking app that freaks out when traffic is heavy on more than one route. It also tells you to change route once you’ve gone past a turning. This then makes the journey even longer. Also too slow to update on roadworks and closed roads. The list goes on…
What should of been a 28 min journey on…
What should of been a 28 min journey on a few A roads . Instead took me right round onto 3 motorways stupid I was Mile's out the way deleting it it also took me on tiny roads in Wales which had grass growing in the middle and disused. I thought this app was fab until these two ridiculous routes
Hopeless last two updates
Hopeless last two updates, selection of petrol station companies gone and maps just freezing. Used APK and gone back two updates to June /july dated app and now it works. Hopeless updates, need to sack some idi ots involved.
I just finally deleted this stupid app
I just finally deleted this stupid app. It’s just terrible. Has gotten me lost for the last damn time?? Good riddance WAZE!!!
It won't let me show where a crash is
It won't let me show where a crash is! I tapped the crash icon but it said the crash was at my house! There is no crash at my house.
This app used to be so good
This app used to be so good. What happened?. It now seems to delight in sending you down totally inappropriate roads. We recently went to Devon for a wedding,and in fairness it got us there with no real issues. However when we went for a run out, the return journey to the hotel was interesting to say the least. Roads so narrow and unused there was grass growing in the centre and bushes scraping down each side of my vehicle. It also seems to change the route at will with the message 'this route saves no time'. No it bleeding well adds time because the road it's chosen is so bad.
I've totally lost faith in this app,so much so that I've resurrected a 2016 vintage Garmin sat nav after trying other apps that somehow were even worse than waze.
For some unfathomable reason Waze often…
For some unfathomable reason Waze often chooses routes that are along very narrow unsuitable lanes with no possibility of passing vehicles coming from the opposite direction, not fun in my Aston. This has been the case in both the UK and France.
Why can't it have an option to stick to main roads?Besides, the lanes are so bad that it takes far longer to get where you want to go.
As a result, I no longer trust the app', apart from traffic reports for Police cash machine traps.
I like waze but the point system for us…
I like waze but the point system for us drivers who report etc doesn't get much in return. I'm suggestion for ranks we can earn coupons from local stores in our location. This way we ALL benefit, the driver, the local stores, the CEO for updating roadmaps etc.
WAZE – is it really worth it?
Travelling from Southampton to Stevenage at the start of the Jubilee weekend, leaving at about 5:15pm with radio reporting delays on M25 of up to an hour. So I stopped at Winchester services on the M3 to plot a new route.
Waze found me an alternative through Bagshot, Ascot, Windsor, Slough, Beaconsfield, Amersham and Chorleywood to the M25. It took me through long narrow lanes (despite telling it to avoid them in the settings) and two Slough industrial estates all in the name of saving time.
It has some good points; it warns me audibly of roadblocks and police traps, but these options aren't essential.
Don’t get me on the ads. Why does it matter to my journey which brand of petrol station I frequent?
Google Maps is a little less aggressive. It warns me of traffic delays, and would say something to the effect of “the alternatives aren’t much better”. It also offer alternatives en route.
Some people will say Waze is brilliant – I just found it hard work. If it saved me any time, it wasn’t more than a few minutes and I think I would have been no worse off sitting in the jam on the M25.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








