World Waze Reviews 

327
TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

USELESS FOR MOTORCYCLES Poorly designed in a number of ways. Has non-timing-out pop ups whilst navigating that require you to manually touch 'no' (illegal in the UK). Today's was to accept or rej... See more

Rated 2 out of 5 stars

They started to prioritise the fuel company's instead of customers. Do jot trust waze regarding your travel route. Use map or motorway signs better.

Rated 2 out of 5 stars

I wanted to go from Samoens to Flaine in the Haute Savoie region of the French Alps. The directions given took me the exact opposite direction for about an hour. Thinking this is just one error due si... See more

Rated 1 out of 5 stars

Waze recently change text color to blue on black background... Very difficult to read, what were they thinking? It's more dangerous, almost impossible to read with sunglasses on. For anyone who must... See more

Company details

  1. Software company
  2. Software Vendor

Information provided by various external sources

waze is a free mobile navigation application for your iphone or android that allows drivers to build and use live maps, real-time traffic updates and turn-by-turn navigation to improve their daily commute


Contact info

1.7

Bad

TrustScore 1.5 out of 5

327 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(327)

30 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

i have used it alongside my tomtom…

i have used it alongside my tomtom rider in a car

its better at finding specific company or shop names and the longer overall view allows better pre-planning

but...

the really stupid childish points system !!

this app is hosted and described by google who own it and will be utilising the data as there own ... as a community project ... each helping the other out with information about traffic jams and police presents which can mean incident or accident ahead ...

mind you the drivers not able to tell the difference between highways agency vehicles that guard you when broken down ( oh they dont carry any tools by the way ... im not a fan) and a police car makes it useless

meanwhile if you are stuck in an unexpected jam you can advice heavy traffic or really bad news like at a standstill ... and up pop free childish useless points !! ... and then suddenly if you adice too much that your at a standstill waze stops trusting your information and stops your points ie you giving useful information ... your sent to the naughty step for the rest of your journey .. so heaven forbid if you come across something really serious ... youre banned

ive informed waze of this ... and thats when ill agree the customer service team aren't worth diddly squat

so these days i just turn it off

which seems very un community to me and all over some ridiculous heroical points system

google being childish in a grown up world is quite sad dont you think ?

with barely any advertising ... the odd question pops up when stationary to block the screen view nicely so you are the price of a free lunch as in your data

20 May 2022
Unprompted review
Rated 5 out of 5 stars

Really excellent satnav

Really excellent satnav. An absolute lifesaver this morning when it managed to find a route home despite the Cambridge Half-Marathon having closed many roads between me and my destination. Also, unlike Google Maps, it works on my Android phone!

6 March 2022
Unprompted review
Rated 1 out of 5 stars

Better use google maps

I was a super user at the beggining when waze didnt have a lot of maps information, so i started exploring for them the streets that didnt existed in the app. my account had a lot of badges and i really enjoy using it. I had some years where I could not drive so i didnt use the app. when i came back to the app, the account was deleted and when contacting them, really never reply. Bad customer service and why they decided to delete such account. right now using it with another account you can notice that even Apple maps is better for navigation than waze.

25 January 2022
Unprompted review
Rated 5 out of 5 stars

A cut above the rest for motorists

Waze is absolutely superb.

To all the people saying it is snooping and that Google Maps is much safer: Waze is owned by Google.

It has a proactive community that updates with warnings of breakdowns, for example, that are causing delays.

Waze will automatically use this info to change your route, ensuring you avoid delays.

You receive warnings of police speed traps, too, which can be handy if you're running a bit late and need to step on it.

7 January 2022
Unprompted review
Rated 1 out of 5 stars

Total rubbish super snooper

Total rubbish super snooper. Every time you use it it asks for more confidential data about you. None of which is required to find directions. The last one was my DOB...get stuffed waze. Soon deleted. Much better service on google maps and its free.

26 December 2021
Unprompted review
Rated 1 out of 5 stars

Really really poor navigation app

Really really poor navigation app. Constantly sends me into terrible traffic issues causing huge delays. And this becomes even more frustrating when others I know travel the same journey but arrive at destination way ahead of me, simply because they have used a different navigation service.. Bye bye Waze..!!

4 November 2021
Unprompted review
Rated 1 out of 5 stars

Used this for a whole now but todya has…

Used this for a whole now but todya has enough as it takes you seriously wrong ways and tells you to it's the quickest. 2 hours on a journey that takes me 45 mins is wrong. I ditched it in the end as just taking me around the houses, so went my normal way or is be 3 hours getting home. Dont use avoid this app.

28 October 2021
Unprompted review
Rated 3 out of 5 stars

Waze used to be really good

Waze used to be really good. More recently, it has gotten me lost and sent me on wild goose chases. I still use it as my go-to GPS but I’m more likely to verify the route by using a different GPS app and comparing them.

22 September 2021
Unprompted review
Rated 1 out of 5 stars

If you want to ruin your car use Waze

If you want to ruin your car, get taken down tiny roads so narrow you have to bring your mirrors in, and there’s a grass mound in the middle of the road through such little use, pot holes and little more than a dirt track…

Use Waze.

I used it today and it took me 45 minutes to do 6 miles, Waze tried to take me down closed country roads, your arrival time then takes three times longer as it diverts you down more and more single track country lanes. Awful experience.

In fact all afternoon It took me on dreadful minor single track roads and I barely hit an A or B road, if I did it very soon turned me off down a single track road again. Every turn was worse and worse and it seemed like it was avoiding decent roads at any cost.

8 September 2021
Unprompted review
Rated 1 out of 5 stars

Waze routinely miscalculate the time to…

Waze routinely miscalculate the time to destination by an astounding 30%. It’s calculation is based on the traffic conditions at the destination at the time of departure rather than using easy to access data on what the traffic pattern is historically along the way to the destination at the time your car will be there. For example, every Sunday afternoon the time of arrival to Manhattan is calculated based on the time of departure, rather than taking into account the traffic jam up that occurs every Sunday late in the afternoon into the evening going into Manhattan. It also comes up with byzantine ways to avoid the traffic, which add 10 to 15 minutes to the time the trip would have taken if one had just stayed on the straight and narrow. It is a terrible app.

30 August 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, helped me so much in Cornwall. I have used google maps and tom tom but waze is the best 5Star

14 August 2021
Unprompted review
Rated 2 out of 5 stars

Appallingly complex and unintuitive ui

Appallingly complex and unintuitive ui. Trying to store and access frequent locations is far too hard. Thousands of unexplained icons all over the map. Nowhere online explains them. And the speech recognition buries the exact match way down the list so you have to scroll to get to the exact text it recognised. Uninstalled.

3 August 2021
Unprompted review
Rated 1 out of 5 stars

Unreliable and leads you to traffic

Used to be a great app
It is now the worst app for navigation! It leads me to traffic and will take me on the longest route, I’ve tested it a few times and because I know shortcuts myself I’be had to use my own initiative because this app is so unreliable and will make you late everywhere you go? Do not know what’s happened to it because it used to be good but it’s shocking now. Don’t bother with it! Waste of time

20 June 2021
Unprompted review
Rated 1 out of 5 stars

Worst app ever!

Worst app ever!! Took me over 2 hours to travel from Andover to Bristol a journey which is 90 minutes tops! One star for having Boy George directing me but I think even he got fed up of the sound of his own voice by the end!! App deleted and Google maps reinstated!

3 June 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look