Cost Plus World Market Reviews 

Don't order anything on line. Especially furniture or rugs.
A month ago I order a large area rug that was not available at the store. So. I ordered it on line. After 2 weeks, the order was cancelled because they only had 25 of them in their warehouse!! It did not make sense.
I lost all my rewards on that order.
Re- order again the same the carpet, but after two weeks I found out it was canceled again. I called customer service and asked for a Manger, but he did not even want to talk to me. Sent his message via customer service lady. I had a horrible experience. It was a nightmare. Be careful with this company. Horrible service.

We bought outdoor chairs and a few months after they were already so damaged. We tried to return them but they refused .
They do not stand by their products and are so rude .
We will never buy from them again .

I reached out to customer service.

We'll send you a complaint form.

I have nothing.

I called again. We'll send you a complaint form, they said again.

Still nothing.

I emailed the VP of store operations, Scott Traverso.

It was blocked.

I emailed Barry Feld, CEO.

Also blocked.

I called again. May I please send something to Mr Traverso?

All I can do is take a report, m'aam.

I already did that. No one sent me the form. And yes I checked my spam folder.

Sorry m'aam...he repeated his script.

Your company spends all this money on marketing. Customers walk into their stores to spend real money, and are treated in hostile ways. They try to share their experience. And they can't reach the ones who would care?

Sorry m'aam...all I can do is take a report...

Unbelievable. Outrageous. I have never been treated so horrendously than by the staff, Addi, Brianna and Graham, at the 28th Street store in Boulder, CO.

After being ignored the entirety of my visit with only 3 customers present and listening to the staff giggling like high schoolers at the front counter for twenty minutes, I gave up asking for help. Did they have the Chemex filters, as they sold the Chemex coffee carafes? No, sorry, the salesperson said as she walked away.

I set down my full basket close to the front register. No one else was around. I continued shopping. When I finished, I walked back up to check out.

Excuse me, did you see a basket here? I asked a salesperson.

Yeah - it's up there. No apologies. You want it?

Yes, please.

I walked up to the front register to pay for my things. Graham rang up my purchases. $235 and thirty-or-so items later, he asks,

Do you want a bag?

Yes, I do.

I waited. Quietly. He came to the two pottery bowls I was buying.

Do you want me to wrap these?

What do you think? I smiled.

Addi or Brianna, I forget who, stepped up. M'aam, you don't have to be rude.

How am I being rude? I am the customer here. I'm spending over $200. Perhaps you can train your staff to bag customers' items?

We do train our people, m'aam. You're being disrespectful.

How am I being disrespectful?

You have an attitude, m'aam.

I turned back to Graham. I'd appreciate those white pillows put in a bag so they don't get dog fur all over them from my car.

We don't have any bags for them.

I waited. He finished tossing my purchases into one bag, and I finished my transaction.

I've never been treated like this in a retail outlet, I said.

You're perfectly welcome to NOT come here, Brianna piped up.

I've no idea where you all learned about customer service, I said. I've come here for years. I've never been treated like this.

You have an attitude, Brianna repeated. Now LEAVE AND DON'T COME BACK HERE.

Addi stood flashing her name badge at me, just so I could get the spelling right. Brianna and Graham stood, shoulder-to-shoulder. I tucked the pillows under my arm, grabbed my bag, and walked out.

HAVE A NICE DAY! Brianna shouted angrily at my back.

And THIS, dear shoppers, is how you can expect to be treated at the World Market in Boulder, Colorado, when you spend over $200 to try to patronize brick and mortar, in a place you have shopped for over ten years.

Company takes a week or more to provide a response. I received a piece of art, the frame was cracked. It is no longer available online to repurchase. The crack on the frame was concealed, my husband even cut his hand opening it! Such a bad product. The reviews were 1 star. They want me to send this broken product that I have sent pictures of back. What a hassle. I was going to put it in the dumpster. I think they should be a little more realistic when it comes to a refund and the hassle of returning a broken product.

Terrible customer service.

I ordered some items for the holidays with the promise to ship in 2-3 days. After 8 days and only half my order shipping I reached out. First, they asked me to supply all the information I already gave to start the chat. Annoying, but fine. Then the agent was allegedly looking into my issue when the chat just dropped and I was reassigned to a new person and had to do the whole thing again. She basically just said she had no information for me, gave me an inactive tracking number and told me to keep an eye on it, and if it didn't ship in 48 hours I should request a refund. I asked if I would be contacted if there was something wrong with my order, and she said nope, I need to reach back out to them. Based on other reviews here I am not expecting much if I need to get a refund. Both agents also had tough attitudes, mispelling things and clearly not actually reading my messages.

The worst experience I have EVER experienced with a big box company. I ordered a table. it got lost in in the mail. After many phone calls, it got reordered. THEN LOST AGAIN!!! Then after many more phone calls, they STARTED to process a refund. I had ordered this table to arrive in plenty of time for thanksgiving. No table. SO ANGRY!!!!!!!!!!!!!!!!!

The worst customer service ever!!! Never order furniture from them as you will not get your furniture. My furniture was never delivered!! I tried emailing, calling and filling a complaint with World Market and their shipping carrier only to be placed on lengthy holds. They never resolved the issue and had no idea where my delivery was other than shipping was in transit. Now going through credit card company to file for fraud as goods were not delivered.

Although World Market offers an amazing variety, they fall short on customer service. And if you are ordering from their website, good luck. If your order doesn't get properly filled, you will have a heck of a time getting World Market to ship you a replacement, if at all. I was surprised when I reached out to them via email and was simply ignored.

I was notified three times by their "carrier" that they had stopped by my residence, but no evidence to that effect exists, for some reason. I have had no responses to my enquiries, and small claims court will be the next step

Between Jenelle by email and Rhonda on the phone, my goodness this was a rather frustrating customer service experience. Jenelle didn't seem to understand I already received the packages associated with my online order which didn't contain part of the order and so, instructed me to wait another 5 days for the packages I already received lol!

So, I resorted to a phone call instead. Then Rhonda spent most of our phone call talking to herself and her computer screen, verbally self-reporting her own and the computer's incompetence! Fortunately by some twist of fate, that call was inadvertently disconnected.

When I called back, I spoke to Renee who seemingly more competently could understand the issue and much more efficiently set about putting in for a re-ship of the items I haven't yet received. Fingers crossed they get delivered successfully this time! Not sure online orders from World Market are worth this trouble in the future and I don't think I'll be back.

They have absolutely the WORST customer service of any store I have EVER worked with. Their agents and supervisors promise price matches and credits on items, and then once the items are purchased, the price is not matched. I have spent several weeks going back and forth with them, being told my credits were coming and I would be receiving the price match I was promised...over and over! Mike, the brand manager, had proof that I was to receive specific pricing on my chairs and still refused to honor what I was told I would receive. I will NEVER do business with them again...in-store or online! NEVER!!!!!!!

I made a purchase online and their website allowed me to signup for a "membership" to get free shipping and 15% off. The shopping cart applied both so my total was reflected correctly. But when I put in my card details to purchase, it flashed a different price before going through for the higher amount.

When I contacted support, they told me there was nothing they could do. Michelle couldn't have cared less.

Frustrating the purchase amount changed just as I hit submit. Not a great experience online for sure.

On 21/7 I ordered a Flexi dog leash. On 31/7 I was informed the leash was no longer in stock. On 1/8 I asked for a refund which would take 1-8 days. It's now 21/8 and still no refund. Unfortunately I checked the trustpilot reviews after I bought the leash at World Market.

Received refund 28/8/2023

I was charged for items that were not delivered.

This is the worst World Market purchasing experience ever in my 12 years as a customer. I ordered two sets of 2 chairs online, and for anyone who can do math, that's a total of 4 items. When I go to pick it up at their Lynwood location, the lady who handed me my order insisted that it only counts as one order because I picked it up in-person. She said the sale price only works for online order (which I did place online), but since I picked it up, the regular price applies. I'm not sure if the lady was just ignorant or if this is the actual company policy. If what she said is really true, then why was I allowed to check out the items and was even offered an option to pick-up for an extra 15% off? If this is true, the website should restrict me from doing a pick up option since I won't get the sale price if I did. I told her it might be the system's error and it wasn't my fault. She said she's not saying it's my fault, yes you are!! You are refusing to give me the rest of my order because of a computer's error.

I have a clear receipt that I ordered two sets and should get four chairs, but she kept insisting that if she gave me the other set then I would be getting the rest for free. WHAT!!???? I clearly paid for all of them, how am I getting the rest for free? By not giving me the rest of my order, you are the ones stealing my money. Absolutely worst!!! It's such a traumatic experience that I don't think I would ever buy anything from World Market ever again. Oh and I still haven't received the rest of my order.

I should have looked up these reviews before placing an order online. I like World Market's products, but there's no way I'm placing on order online, paying $45+ for overnight shipping, and then waiting a full day only to see zero progress on my order. I cancelled, but customer service couldn't have cared less that I was cancelling (didn't offer to make sure my order was processed quickly or anything), and told me it would take another 3-5 business days just to receive an email confirmation of my cancellation (which tells you that they are FLOODED with cancellation requests). Avoid online ordering at all costs!

Spent over 15 minutes online with a customer service agent with no resolution of my issue.
Agent had trouble understanding English.
Also had part of an order cancelled with an explanation given that the credit card was denied but yet that credit card was used for the rest of the order.
They keep no accurate track of inventory whether in store or online.
Sent multiple emails with no response from customer service.
Buyer beware.

Doesn’t describe their products appropriately and false advertises. Sold me a 11x14 frame which was really 13x16. That’s my fault of course (per company) causing a forfeit of the coupon I used. Company doesn’t stand by their products or provide good customer service. All I asked for was my coupon back since THEY false advertised their product I bought. Basically got a sorry for your luck…someone needs to provide a tape measurer to this company.

If you're interested in getting a quick gift, by buying one of their E-gift cards,..DON'T BOTHER, as it can take SEVERAL DAYS to arrive!! One of the main perks of buying an e-gift card is that it will be delivered within a few hours. If time is of the essence, don't count on Cost Plus. In my situation,..the "event" has come and gone and now I'm stuck with a useless gift card that I don't want!!!!

Recieved a framed picture for Christmas package was not open and they won't return it. Their policy states you can't return without a receipt on framed art, why the hell does it matter that it's art and never opened, they just screw people over on returns. If the person that bought it didn't throw the receipt away no problem and they won't even use the same card it was purchased on, will never shop there again