Cost Plus World Market Reviews 

Do not order anything from these people. They’re incompetent.
Moved into a new home. Had no full place settings. And the holidays were fast approaching.
With friends and family invited for Christmas dinner, a set of seven place servings was ordered. When the box arrived - later then paid for - the only item in it were salad plates.
No dinner plates and no bowls.
There was no indication on their web site that these items were no longer being carried.
There was also no attempt at communicating any of this. I’d stay away from buying anything from world market they are dishonest or simply incompetent. Probably both.

They are the worst. The worse customer service and online shopping experience. Some reviewer called this company a thief, that was exactly correct. My online order got misplaced and shipped to a wrong address. When I call customer service, she asked me to wait 5 days then go file a police report. Is that a joke ? Who file a police report for a missing shipment ? What in the world is happening with this company. Never ever shop their online store. You have warned. From a pissed customer

I love buying the international favorites I grew up with from this company. However, when there's an issue, their customer service is THE WORST !! I received broken, leaking boxes of fruit juice and trying to get a replacement/refund is like pulling teeth ! Short of giving them your SSN and first born child, they make the process so long and drawn out, I can see people giving up on the idea of ever getting a refund. After about 10 emails to them with information they asked for, they decided to send me the wrong flavor juice as a replacement ! What a joke their customer service is ! Maybe if they bring their customer service back to the US, one won't be dealing with individuals whose fourth language is Englsih and who don't understand a thing you're asking them to fix !!!! If you want a "good" experience, just go the store and get your stuff there instead of ordering online because, when it comes to something going wrong with your order, they're useless in fixing the problem !

Worst job I’ve ever worked at in my life. And that’s on everything bro no lie, cost plus world market located 12300 Dominion Wy, Windsor, VA 23487 Moral of the story they had us working 10 days straight, because they said that’s what we all had to do there if we wanted Thanksgiving off -_- 10 days straight with 10 hours straight every shift and if you didn’t do it u was fired.. I worked there for five days straight and got a call that I was fired because I was talking about God. And the crazy thing is the two Leaders are A bald African American with glasses named Tony and a heavyset African American female named Lashonda with glasses and they’re both old enough to know right from wrong. All I said was that I was a God fearing man and that I love God and pray inside my head often and would prefer to go to my car on break because I like privacy and not only that my pops got into a Car accident and I’ve been FaceTiming him while he’s in the hospital. The warehouse is a toxic environment as it is whether it’s the people or the leaders so I feel it’s always necessary to pray and talk to God so I can keep negative energy away from me. At least God is going to place me somewhere better though🙏🏽 But please don’t waste your time here majority of the people evil frfr

Terrible customer support.

Ordered dinnerware from Cost Plus. Packaging is completely insufficient. Each package had multiple dishes arriving broken. Reached out for customer support to receive a refund on the broken items. Had to reach out 4 times on an item and never received a refund. Emailed, sent pictures multiple times and called. All I get is directed to somebody else and nobody is helping.

Very frustrating experience.

I havent been able to place an online order for 2 weeks. I got in touch with customer service and was told they are overhauling their website. Was then put on terminal hold. Emailed them and got a canned response. I called again today and was told that they can't take rewards or promotion coupons over the phone. WHAT? I have never heard of such a thing. This company has been in trouble for quite a while and it looks like their upper management is going to run it into bankruptcy but not before they get their golden parachutes.

Ordered 4 chairs almost 2 months ago and only received 2. The other 2 are lost somewhere and WM will not refund me the $750 until they receive the 2 chairs I never received back in their warehouse. DO NOT ORDER FROM THIS PLACE. They are thieves.

They sent me an email that had and advertisement for a Christmas garland and I clicked on it but it didn’t come up with the search. I tried the search bar and couldn’t type anything in it. I’m a prime member and the website is horrible! Thanks for playing. Not shopping from you any longer!

I wouldn't even give it a 1 star. I wouldn't recommend buying there meat I have had to take chicken, pork back 3 different times because it was rotten. Instead of giving me my money back they made me get more of there meat on epriham st in fort worth tx. Not only that they charge a high price to shop there. How can this be legal especially with people that are low income and recieve food stamps. They still charge all them fees. I didn't think you could charge fees and taxes on food stamps. I need to find out were I can make a complaint on this particular store. I won't ever shop there meats or store again. How can the butchers not smell the horrible smell when packaging this meat or is it setting out there past its time of expire. Daniel is the one who refused to give me my money back and made me get more meat. I will take this higher and to the FDA. He was a manager at this store.

I received a special notice to click here for $5.00 certificate (3). When I did they said I was not a qualified customer. When I complained, they blocked my email address. Very Rude…

If you HAVE to buy something from World Market ... go to a physical store. Do not buy anything from them online, because if you need to return it, they do not honor the return policy clearly stated on their website. Customer service will do everything they can to frustrate and tire you out in the hopes you will just quit and let the company keep your money. Their return policy is a lie.

I tried to return a rug I bought online (mind you it arrived late) and all customer service did was give me the runaround when I called and emailed multiple times to ask about the process of returning the item to the warehouse.

I ordered a beautiful painting. When it arrived it was the wrong painting. When I called them, they said they would refund me and give me the painting. Now they are saying I needed to return it. They never sent a ups label. They lie, instead of just sending me a refund they send a very ugly painting. This store is bs.

I ordered Hungarian paprika online to pick it up at Stevens Creek, San Jose store. According to their web site, it is available in stock (5 cans, actually). I got the order confirmation. Called them two days later and was told that they don't have the spice I ordered in stock, but they have not emailed me a cancellation order and, apparently, have not even tried to call another store (there are a few of them in the area). They are trying to promote online shopping but don't keep they web site in sync with the inventory. Very bad experience overall!

What a lousy company! I was injured at a world market which is one of your companies. I broke my finger, was treated at the ER they had to saw of my ring because my finger swell up so bad not to mention the pain. The incident is on tape they told me. I wrote Cost Plus, got a sympathy note and was told someone will get in touch with me with another email address. Can't find anything in SPAM nor in my mail. It has been repeated several times with costumer service
Is anybody caring about there costumers? Is the company broke not to reimburse me for repairing my ring, for being treated at the ??????

More like, China Market than world market. Disappointed. Would have purchased so much, however, only purchased items made places other than China, which wasn't much. So many cool things I has to leave behind. Etsy here I come. Food stuff should be divided by Nationality. All oriental things are not alike. Sometimes we just need to see the Korean. Vietnamese, Japanese, etc.

Hello,
I just got off the phone with one of your customer service agents who suggested that “OBTAIN A POLICE REPORT FOR A STOLEN ITEM THAT WASN’T STOLEN.” While I appreciate the advice to LIE to the police, I will have to pass on that.
We order a set of chairs, which is an order of 2, however we received one. I know we received one because I helped get it off the truck. My home surveillance footage can verify this. However, generally a set of two, mean 2 items. I was under the assumption that the other one may have been lagging in its delivery, but apparently not as it never arrived. Customer chat recommended that we file a police report, then said we can take our singular chair to a store and they will refund it if we don’t want to. So then I went to the store as to not have to lie to the police, they said they cant do anything with an online order and a single chair. So then I called to talk to a person online again, and they recommended that I “not lie”, But that I need to call the police, have them come to my residence, and get a police report for the nothing that happened. I could show them the video of nothing being stolen?
What the hell is that… Thanks guys.

DON’T DO BUSINESS WITH THIS COMPANY. The policies of this company are horrible. I received an email advising that my order had been delivered. I called right away and told them it was not. The customer service rep said the email was sent in error. He checked the tracking number and told me it showed that it was not delivered. I waited and never received the package. I called two weeks later and told them it had not been received. They told me it was delivered on the day that I received the email. I explained again that it was never delivered. They could not find a record of my call. I told them I had a record of it. The bottom line…I have to file a police report (for a $50.00 transaction) because the package was stolen and then I have to wait to get my money back or a new shipment…even though I called immediately to let them know I did not receive it. The most ridiculous policy. I will try to get the credit card company to rectify the problem. Don’t due business with this company!

Customer disservice
Purchased a table online for store pickup

Verified it would be sent to my local store and waited, and waited while the credit card charge went through

I tried to email the customer service link that was sent with the receipt of this order …. It’s not a functioning address
So I called the customer service address given on the receipt, it needed a password ( not a line you can reach)
At this point I figured I was spoofed but reached out one more time through their website ( took three calls and one Hangup)

The result was, it is an authentic order but without the recourse of changing the drop location.maybe I will get my money back ,,, not counting on it

shockingly poor customer care, not access to support
Don’t need to pay to add this misery in my life

I

Really? I was out and about today, a rare occasion during a global pandemic. I thought, I should stop at World Market so they don't go out of business. When I arrived, it was six minutes until 11 a.m. Another customer arrived. He and I both consulted our phones then watched a worker look directly at us and ... walk away. Really? Six minutes more important to your corporate policy than opening the door to TWO customers, saying, Hey folks! Come on in. I walked away with my hundreds of dollars. Want to keep brick and mortar? Remind your workers your customers are PEOPLE.

REWARDS PROGRAM IS A FARCE!!! This store has been a tradition for me for stocking stuffers every year for the past eight years. I spend quite a bit of money around the holiday season to get unique stocking stuffers from this store and have always looked forward to this trip every year. The soaps and lotions I’ve always found to be great gifts. But they do not treat their customers with respect! Which to me, makes any of those other positive attributes null and void. I joined the rewards program 9 years ago and never received any coupons or even a welcome email. There was so little communication, that I didn’t even know I had an account. Until I went to a store to spend $400 per my normal Christmas tradition. And tried to join the program to save 15% per their in-store advertisement. The QR code would not let me join, and the website would not let me login. The store associates were no help. They just gave me a number to customer service, who confirmed that I had joined since 2013 and never been sent any communication about rewards I had earned. So they basically created a situation where I could not get an advertise discount nor could I use the rewards that I had rightfully earned. And their response to me? Is that it is MY FAULT because I wasn’t logging in to the World Market website every day and checking to see if i had rewards available. It isn’t that they never communicated anything to me and that their technology is so antiquated that it cant connect a customer’s phone number to their available discounts (like every other large store). They are blaming the customer for their bad customer experience. This to me is unforgivable. There has been no reward, only a bunch if excuses ss to why I don't deserve the rewards that were promised. Sorry world market, you have gotten the last $400 from me. I am taking my Christmas tradition to another store now. Happy Holidays and enjoy robbing your customers!