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WorldSIM Reviews 6,850

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TrustScore 4.5 out of 5

4.4

Mobile network operator
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and positive attitude of the staff, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick responses and simple setup for their eSIMs. However, some customers also noted issues with the product itself, with a minority reporting that their eSIMs or SIM cards did not work properly in various locations or that they experienced difficulties with activation and connectivity. A few other people also felt that while customer support was polite, it was not always effective in resolving their specific technical problems.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the great service, fast... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful and efficient... See more

User experience

Consumers generally express satisfaction with the user experience, finding it simple and easy to use. Many... See more

Product

Clients share ambiguous opinions on product. While some customers praise the eSIMs for working well upon... See more

Staff

People report positive experiences with staff. Customers frequently praise the helpfulness, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The esim worked well. Internet connection was very good, even in the mountains. Although the setup instructions could be a bit clearer. I install the esim before going abroad, and wasn't sure whet... See more

Rated 5 out of 5 stars

I have used many providers who have supported eSIM. WorldSIM has proved my go-to eSIM provider from now on. The number of supported countries they provided and not mentioning the cost. I found them... See more

Rated 5 out of 5 stars

Booked in for a normal Live chat , kevin came straight on and answered my question , which was the settings for changing the physical sim to a new phone , all set up and ready to go

Company details

  1. Mobile network operator
  2. Mobile Phone Shop
  3. Electronics store
  4. Phone and internet services
  5. Telecommunications service provider
  6. Travel deals

Written by the company

At WorldSIM, we believe staying connected should be simple, affordable, and stress-free—wherever you are in the world. Since 2006, WorldSIM has been a global leader in travel connectivity, offering eSIMs, SIM cards, and portable WiFi devices that help travelers avoid high roaming charges and stay online with ease. With customers in over 190 countries, we empower both leisure and business travelers to access fast, reliable mobile data worldwide. Our award-winning eSIM technology works with most modern smartphones and allows instant activation—no physical SIM required. Whether you’re hopping between countries or settling in for a longer stay, WorldSIM gives you the flexibility to stay connected on your terms. We’re proud to offer transparent pricing, flexible plans, and a commitment to great customer service. WorldSIM is trusted by millions of travelers and businesses who rely on us for affordable, borderless connectivity wherever life takes them. Discover the smarter way to roam with WorldSIM—because the world should never feel out of reach.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 42% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Timely support

I contacted the support and they were very helpful in providing responses. Although I wasn't able to activate my eSIM as I am still in my home country, they have said it will automatically activate once I reach my destination with appropriate changes to phone settings being made.

26 March 2026
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

100% recommend

I love world e sim! I’ve never had a problem and when I needed customer support, the staff were very quick in helping! Deffo recommend

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

When I started the online chat Sam was right there, no hanging on the line for a response, my query was addressed and sorted within minutes. The team who work for Worldsim are amazing, nothing is too much trouble and confirmation messages/emails sent to verify any changes or updates to your account. I love these people, why can't other companies treat their customers this way it's awesome. Thanks everyone from a very happy customer.

22 March 2026
Unprompted review
Rated 1 out of 5 stars

Scam - eSIMs don't work

Twice now I have bought eSIMs through WorldSIM, that just don't work. About one year apart, and for two different countries. And they refuse to give a refund when contacted. Never again.

22 March 2026
Unprompted review
Rated 1 out of 5 stars

Extremely poor product and service

Extremely poor product and service. I felt ripped off as nothing worked as described and I did not get what I paid for. The instructions seem simple but when they don’t work there is no 24/7 chat or contactable customer service like they say on their website. All they want to do is sell top ups. Much better products and services available from other suppliers.

16 February 2026
Unprompted review
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Reply from WorldSIM

Dear Customer,
Thank you for sharing your feedback. We truly regret to hear about your experience and would like to investigate this further.
To help us resolve the matter promptly, please provide us with your order details via email at customerservice@woldsim.com.
For your convenience, our 24/7 live chat support is always available directly on our website, so reaching us should never be an issue.
We look forward to assisting you and ensuring your concerns are addressed.
Regards,
WorldSIM Support

Rated 4 out of 5 stars

It works and it is reliable

Need a UK number for various apps and to be reached when abroad and of course in the UK. I have used WorldSim for the last 7 years. After a worldwide hiccup they set things straight and better than before.

9 March 2026
Unprompted review

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