excellent communication skills from sam in the warehouse , he really went the extra mile , not so good from your nominated carriers DHL , delivery service very poor , waited 5 days for ( for a next d... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Only gave 4 star. Has a couple of items I received in a WowBoxMe Mystery Box (I may have worded wrong) I wasn't a fan of, but I gave them to someone else who had them instead. Other than that it was a... See more
Company replied
Speedy delivery, but maybe a ltte more packing around cans, one was puntured, as these are expensive cans of beer might be worth putting fragile on the box. You know what delivery companies are like.
Company replied
A trust-worthy company. My first order arrived damaged. A case of 24 bottles was dropped in transit. A very soggy box with broken glass arrived. Provided photos of the box and ring-doorbell evidenc... See more
Company replied
Company details
- #38 of 46 best companies in Catering food and drink supplier
- #47 of 57 best companies in Confectionery
- #15 of 17 best companies in Confectionery wholesaler
- #8 of 12 best companies in Household goods wholesaler
- #7 of 9 best companies in Wholesale Food Store
About WowStoreDirect
Written by the company
At WowStoreDirect, we take pride in offering a diverse selection of top-notch products, including our Healthy and Movie Night Wow Boxes.
Our range features delicious snacks, refreshing drinks, essential household items, subscription boxes, and indulgent confectionery.
Enjoy complimentary next-day shipping on orders placed before 1pm, or opt for the convenience of Click & Collect at our warehouse.
Our dedicated team is committed to providing outstanding customer support, ensuring every interaction with us exceeds your expectations.Contact info
Unit 10, Apex Park , Fraserfields Way, LU7 3RJ, Leighton Buzzard, United Kingdom
- +44 (0)15 2521 3864
- orders@wowboxme.com
- www.wowstoredirect.com
4.3
Excellent
357 reviews
Replied to 73% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After cancelling my order and getting…
After cancelling my order and getting confirmation from them, they still dispatched the items and are very slow at responding to my emails about how I return them.
Very unprofessional company.
Will not be ordering from them again!!
10 May 2025
Reply from WowStoreDirect
Hi Robinson,
We're really sorry to hear about your recent experience with us, and we completely understand your frustration.
Once an order is cancelled and confirmed, it should not be dispatched, and we sincerely apologise that this wasn’t the case. This is not the level of service we aim to provide.
We’re also sorry for the delay in our email responses — we’ve been experiencing a high volume of queries, but that’s no excuse, and we’re working to improve our response times.
Please reach out to us directly at customerservices@wowboxme.com with your order number, and we’ll prioritise resolving this for you, including arranging the return and refund if applicable.
We truly appreciate your feedback and hope we can earn back your trust.
Warm regards,
The WOWBOXME Team
Great Service
Very happy with this store. They are really fast sending orders and reasonable on prices.
7 May 2025
Reply from WowStoreDirect
Thank you!
Reply from WowStoreDirect
Thank you!
Reply from WowStoreDirect
Thank you!
Excellent Customer Service - Quick Delivery
Rapid delivery, order as described. Good value for money. Will be using again
28 April 2025
Reply from WowStoreDirect
Thank you!
Reply from WowStoreDirect
Thank you!
Reply from WowStoreDirect
Thank you!
Reply from WowStoreDirect
Thank you
Item still hasn't been delivered
14 April 2025
Reply from WowStoreDirect
Hi Alan,
We are deeply sorry about this. We have just tracked it and was lost during transit. please respond to our email for further action.
Best,
Management
Reply from WowStoreDirect
Thank you
Mythos Beer
A product that is not commonly found in the UK at a good price and next day delivery.
9 April 2025
Reply from WowStoreDirect
Thank you for shopping with us!
Excellent service
Excellent service
I had my order delivered with two broken bottles. When I contacted them, they immediately replaced the entire box
Thank you
6 April 2025
Reply from WowStoreDirect
Thank you!
Good price but 2 items arrived damaged……
Good price but 2 items arrived damaged… making it a terrible price.
12 April 2025
Reply from WowStoreDirect
Hi Robin,
We're sorry to hear that your shopping experience with us didn’t meet expectations. If you could reach out to us at orders@wowboxme.com, we’d love the opportunity to make things right.
Thank you!
Reply from WowStoreDirect
Thank you!
No delivery, no explanation, no communication
The order for beer didn’t arrive. When I queried it I was told it had been damaged in transit but no one had contacted me to let me know. I was offered a reorder or refund. I took the refund!
7 April 2025
Reply from WowStoreDirect
Hi Michael,
We're sorry to hear that your shopping experience with us didn’t meet expectations. If you could reach out to us at orders@wowboxme.com, we’d love the opportunity to make things right.
Thank you!
Reply from WowStoreDirect
Thank you! We hope you shop with us again!
Reply from WowStoreDirect
Thank you! We hope you shop with us again!
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