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WowStoreDirect Reviews 357

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TrustScore 4.5 out of 5

4.3

Catering food and drink supplier
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the speed and reliability of the delivery. Many consumers found the products to be of great quality and appreciated the competitive pricing. People also noted the ease of the ordering process and the overall value received. However, some customers also noted issues with the delivery service, specifically mentioning damaged packages or items, and delays in receiving their orders. A few people also experienced problems with incomplete orders or items with short expiry dates.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Product

Consumers generally express satisfaction with the products received, often highlighting good quality items, a... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the fast delivery, with some... See more

Service

People report positive experiences with service. Many customers praise the excellent and fast service, with... See more

Price

Customers consistently report positive experiences with pricing. Many reviewers highlight competitive, good,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

excellent communication skills from sam in the warehouse , he really went the extra mile , not so good from your nominated carriers DHL , delivery service very poor , waited 5 days for ( for a next d... See more

Company replied

Rated 4 out of 5 stars

Only gave 4 star. Has a couple of items I received in a WowBoxMe Mystery Box (I may have worded wrong) I wasn't a fan of, but I gave them to someone else who had them instead. Other than that it was a... See more

Company replied

Rated 5 out of 5 stars

Speedy delivery, but maybe a ltte more packing around cans, one was puntured, as these are expensive cans of beer might be worth putting fragile on the box. You know what delivery companies are like.

Company replied

Rated 5 out of 5 stars

A trust-worthy company. My first order arrived damaged. A case of 24 bottles was dropped in transit. A very soggy box with broken glass arrived. Provided photos of the box and ring-doorbell evidenc... See more

Company replied

Company details

  1. #38 of 46 best companies in Catering food and drink supplier
  2. #47 of 57 best companies in Confectionery
  3. #15 of 17 best companies in Confectionery wholesaler
  4. #7 of 11 best companies in Household goods wholesaler
  5. #7 of 9 best companies in Wholesale Food Store

About WowStoreDirect

Written by the company

At WowStoreDirect, we take pride in offering a diverse selection of top-notch products, including our Healthy and Movie Night Wow Boxes.

Our range features delicious snacks, refreshing drinks, essential household items, subscription boxes, and indulgent confectionery.

Enjoy complimentary next-day shipping on orders placed before 1pm, or opt for the convenience of Click & Collect at our warehouse.

Our dedicated team is committed to providing outstanding customer support, ensuring every interaction with us exceeds your expectations.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

357 reviews

5-star
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1-star

Replied to 73% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good customer service

Unfortunately WowStoreDirect entrusted their delivery of my order to Amazon, who failed to deliver my order to me as I requested. Wowstoredirect have acted well in refunding for my order. I hope that they are able to be recompensed by Amazon.

27 March 2025
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Reply from WowStoreDirect

Hi, please send us an email on orders@wowboxme.com to solve this further.

Rated 1 out of 5 stars

cancelled my order without no…

cancelled my order without no communication at all. very dissapointed.

29 March 2025
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Reply from WowStoreDirect

Hi, please send us an email on orders@wowboxme.com to solve this further.

Rated 5 out of 5 stars

Great!

I don’t usually review on trust pilot but just had such a good experience!
Always a bit anxious ordering from a site I’ve never heard of, but looked at the reviews and went for it.
Best priced product I could find anywhere! And next day delivery at no extra cost!
Brilliant service, easy and efficient. Will deffo use again.

28 March 2025
Unprompted review
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Reply from WowStoreDirect

Thank you for shopping with us!

Rated 3 out of 5 stars

Service was alright

Service was alright, disappointed by Ramadan emails trying to advertise sugary sweets considering it is currently Lent in this Christian country.

27 March 2025
Unprompted review
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Reply from WowStoreDirect

Thank you for your feedback. We truly believe that all religions matter and deserve respect. We're sorry to hear that the Ramadan email felt out of place, especially during Lent. We appreciate you bringing this to our attention and will be more mindful of religious observances in the future to ensure we’re being inclusive and respectful to all.

Rated 5 out of 5 stars

Excellent

Easy to order, great communication and next day delivery. Excellent.

7 March 2025
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Reply from WowStoreDirect

Thank you for shopping with us!

Rated 5 out of 5 stars

Very good price

Very good price. Quick delivery and well packaged. What more could you want.

5 March 2025
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Reply from WowStoreDirect

Thank you for shopping with us!

Rated 5 out of 5 stars

Right First Time

First time buy no problem ordering or with the delivery, everything was fantastic. I'll be using WowStoreDirect again, and I will be recommending them to friends and family.

4 March 2025
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Reply from WowStoreDirect

Thank you for shopping with us!

Rated 5 out of 5 stars

The store is fine

The store is fine, but DPD delivery did not come to my door and said that they did and delivered it to the post office. I have video surveillance and they never turned up at my property. DPD are totally useless. I suggest you stop using them.

5 March 2025
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Reply from WowStoreDirect

Thank you for shopping with us! And we will take your feedback into consideration.

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