WPA Reviews 

Calm, thoughtful and considerate understanding of my situation. Juliet was extremely helpful.

Ashleigh was really helpful on the call. Explained the process and where I could obtain information about specialists on the website.

Representative was professional, friendly and wanted to solve my issue. And did!

Call was answered promptly and by someone with care and compassion. Ashleigh, Thankyou for your help today

I have been trying to get a response regarding a referral for my daughter for nearly 4 weeks and in every communication I get a different message followed by a significant delay. This culminated in today getting a call to say that we have approval to proceed, only to be called again the same afternoon to say the person who called me shouldn't have said that and that further information is required. The first consultation appointment has now been approved in recognition of how much they have messed me, and my GP, around. All the while, my daughter's symptoms are worsening. It has been a very stressful and unpleasant experience so far.

Mars was very understanding . And very warm and comforting when I got very emotionally upset over the phone . She was very under standing

A first class service, very quick and always very helpful.

Getting in touch with someone is very easy and generally quick. I spoke with Phillipa today and she sorted my issue within 5 minutes. Very impressed.
Appointments are always easy to get as well, I've never had to wait more than a couple of days.

I have been with WPA for a couple of years. The GP service is excellent, the customer service on the helpline is always available very quickly, and the staff are always kind and professional and really make an effort to assist. In addition my appointed WPA representative Michelle Cole has been fabulous; knowledgeable, professional, very kind and extremely patient, able to explain lucidly and clearly, and when my elderly mother was having issues signing up Michelle actually came to our house and patiently took us through the process.

I have just contacted WPA, extremely helpful very patient answered all my questions, could not have done more.
10/10 

Really helpful and Karen was amazing with running through what and how to go through with my claim

Today I felt stressed after hours with an excellent consultant and many tests. I phoned WPA for clarity and authorisation of future treatment. Charlie was calm, informative, reassuring and another good reason for being with the wonderful WPA.
Thank you.

I have been registered with different health insurers providers in the UK and this year we decided to go with WPA. They were recommended by our agent as the best current provider in the UK. I agreed with WPA to exclude any previous conditions, also recommended by our agent. I now have a condition that I have found out via a blood test that I ordered privately. WPA asked me to see one of their GPs to get a referral which I did. Apparently, as one of the symptoms have existed before the insurance started, they have rejected my claim. The symptom is tiredness, and after visiting the NHS this can be due to many factors including vowel cancer. The NHS is doing a full screening on me as a result. So WPA decide based on one symptom that my condition existed before I claimed. A condition that by the way I have not been diagnosed for, as further tests are needed. I am paying almost £200 a month for this insurance and they reject my claim for a very debatable reason. I feel disgusted and and extremely disappointed. I have never had an issue before with Vitality or BUPA. I do not recommend WPA to anyone. In my experience they only want to take your money and avoid treating you.

I have just had the most helpful call with Tash. This is my first claim I have had to make and she was so helpful, pleasant and really articulate. She has left me feeling calm and really supported.

Great so far. 2 claims submitted recently, easy to do so, and both paid promptly. Very happy.

Wayne was fantastic throughout the whole process of arranging our private healthcare insurance. He was incredibly helpful, answered every question we had clearly and promptly, and his attention to detail was excellent.

He made the whole process straightforward and stress-free, and to top it off, he secured us a great price too.

Excellent service from start to finish. I would highly recommend Wayne at WPA to anyone.

We received our renewal documents and wondered if there were other options we could pursue. Our Healthcare Partner was able to provide 3 alternative options and gave a very good description of what each one provided. We found the best option for our company and proceeded by informing the Healthcare Partner of our decision. Final paperwork was received promptly and was very easy to complete and return. Very impressed as I also had to contact head office regarding our accounts and the issue was resolved immediately. We would highly recommend WPA.

WPA have been excellent with a number of medical issues that I have experienced. The cost of care (family cover) has been very reasonable and the staff are always helpful and courteous. Always get the consultant and hospital I need. Would highly recommend.

Hugely helpful on my first ever call to WPA