Wren Kitchens - York Reviews 40

Robyn and Neil were really efficient delivering our wren kitchen lovely people

The guys were so polite and called before to say they were on their way for the ecpcted time. They called again when 5 mins away. Friendly, lovely guys and really careful and considerate of all items and my home too. I can not fault the whole experience. Our designer was the best too. Thank you!

Excellent delivery service. On time, polite, efficient. J Roper and Leon were brilliant.

Leon and Joel were absolutely brilliant I’ve never had such kind and helpful delivery people to my door nothing was too much trouble which is brilliant because I’m a anxious person but they put me at ease, please send them again if I need something else Absolutely lovely Lads

All the customer service team in warranty were superb special mention to Calean for sorting warranty claim on doors promptly and efficiently. If only all warranty teams were as good as Wren kitchens the world would be a better place.

From start to finish ordering from Wren was such an easy process with huge thanks to Lena Fowles who explained and designed it all with such care and detail.
The two delivery men who brought the kitchen were absolutely brilliant and took extra care when entering my property.
I had arranged my own fitter who did an amazing job. There was a couple of damaged items but these were soon replaced via the app with no question at all. I am extremely happy with the service and quality of the kitchen and would definitely recommend. Massive thanks again to Lena who was amazing at bringing my ideas to life in such a seamless way. Brilliant ⭐️⭐️⭐️⭐️

I've been waiting almost two months for Wren to finish my incomplete installation - I keep being told that an installer will be in touch with me, but no installer ever contacts me.

To be fair to Wren, they have offered me a refund as an alternative, but I don't want to go through the whole process with another company from the beginning, I just want them to finish what they started.

Hi I was really impressed with hannah K very nowlegable ,new what she was talking about,made the hole process nice and easy sorted everything out.

Great experience with Wren from start to finish - designer Emily T, fitter Paul and quartz fitters Sam L all great.

Having paid up front as per Wrens policies I paid for a fitted bedroom and kitchen which was my life’s savings. I am happy with the bedroom but for 2 months I have raised issues with the kitchen and they just keep fobbing me off. I am a pensioner and haven’t had the use of an oven for 2 months. I would not recommend Wren to anyone under any circumstances. Absolutely appalling.

I'd like to say thank you to Samuel at customer services for his help today. He was polite, professional and really helpful. Thanks Samuel, great work!

The whole experience has been great. Every team member I've spoken with has been so helpful, Luke in design, Bethanie and Richard customer service were brilliant and so helpful, the delivery guys couldn't of been better . The quality of my kitchen is great and I'm so pleased I chose to buy from Wren.

When looking for a new kitchen we found it all a bit overwhelming when reading reviews and talking to people their appears to be good and bad experiences with all the suppliers.After trying to negotiate a sensible price with howdens we gave up and decided to go with wren.The experience was considerably better from start to finish and the price was much more sensible.The quality of the units seem to be ok the wood doors are a little light and soft.Ive installed it myself so I have had first hand experience on the quality.I think unless you spend a eye watering amount of money they all seem to be much of a much.It seems to be down to the people you deal with even inside the same company.A lot of complaints seem to be about the installation of the the kitchen.Many thanks to the great team we dealt with.

48799987
Andrew G and colleague were excellent. They did a fantastic job fitting the quartz worktop and worked hard. Thank you.
Carolyn

Lee A, he was fantastic! Very professional and talked us through everything he was doing.

Timothy G came to measure up today , he was very nice and thorough in explaining what was happening.

The survey was undertaken efficiently and Michael was friendly and helpful.

Arrived on scheduled time and completed the work with very little mess. The quartz worktop was installed very efficiently and to a high standard. Very pleased👍

Installation nearly 4 weeks ago and the kitchen looks great. However, snagging problems which really take the shine off our £20,000+ investment are still not resolved. 4 emails and 5 phone calls and we are still waiting to have all the problems addressed. Advice to new buyers - make sure you record what you agree with the installer so that things don't get forgotten or left undone.

Lauren Jade was very helpful, friendly, patient yet efficient when dealing with the issue of a replacement cupboard hinge. She took her time with me and guided me through the process needed for her to be able to supply this necessary item. All very quickly achieved and should arrive by 05/02.
A great service offered following our 2019 Wrens kitchen refit. Thank you.