Wyze Reviews 551

You can’t cancel subscriptions through the app or their website—both just send you in circles and waste your time. The support chatbot is completely useless. The cameras used to work well, but now they constantly lose Wi-Fi connection, rarely record anything, and playback often fails with errors. Support is practically non-existent. This used to be a decent product and service, but ever since the company expanded, the quality has gone downhill fast.

The worst company in the planet!!!

Wyze camera unceremoniously eliminated customers with any android with less than a 64 g internal storage capability from their platform so that the camera is unusable

I purchased a camera and supporting equipment in June 2025. After placing the order, I was informed that the camera was backordered. They charged me for everything, and sent the supporting equipment, which are useless without the camera. Now I can’t return anything (even the camera I never received) because it is past their return date. What a scam. Take customer’s money but don’t send them the product and don’t allow cancellation. Plus, when you call their customer ‘care’ line, no one answers and the music they play while you’re on hold seems to be specifically created to be annoying so you will hang up.

Had a new Wyze camera that was defective right out of the box. Discussed with Wyze support, and by the next day I received a replacement.
Unbelievable support and service.

This camera system was a complete failure when I needed it the most. I have multiple cameras and all of them failed when reviewing the playback of a theft at my business. Not one camera recorded it and they all have the recommended SD cards in them which were all empty. This apparently is a known issue with Wyze. But good luck getting in touch with their non-existent customer service. Save yourself the time, hassle, and blood pressure and go with a reputable system.

I have have been using over 10 WYZE devices in the last 5+ years. Customer service is non existent after the warranty on the item expires. I am currently in the process of canceling my subscriptions and moving over to another company. DO NOT waste your time/money! I was a happy user until WYZE customer service had to be involved and all sense of what is right, is thrown out the window. Good luck getting anything but a standard form letter answer if you do get in contact with them !

I had a Wyze smart thermosatat, a doorbell camera and a wired camera for the driveway. In just over a year the Wyze thermostat went off line during a cold winter night and we woke up to a cold house. I couldn't get it to communicate any more so I removed it and put an standard thermostat back in. Threw the Wyze so called smart thermostat that went stupid in the garbage can. Today July 22/25 the doorbell camera went offline for the third time, and this time I could not get it back online. The tiny plastic tabs holding the doorbell camera in place broke off so not only was it offline it was hanging from the wires. The doorbell camera has now joined the wyze thermostat in the garbage can where these products belong.

Wyze v3 cameras are good and for a good price. 4 is a great resolution increase so I bought them. Guess what? V4 they disabled RTSP, the international CCTV standard for taking the video stream to be able to save it down and control. Take away international standard to push people into your own subscription software...

An RTSP CCTV camera is a type of network camera that uses the Real-Time Streaming Protocol (RTSP) to stream video and audio over IP networks, allowing users to view live feeds remotely.

Aldrin is the best customer service agent I have had in years. He completely understood what I was trying to accomplish and made the process very easy. While I hope I don't have a need to contact support again, if I do, I hope that he is my agent. Thanks

The Zyze doesn't allow me to download my video because my phone doesn't have SD card slot, despite having 4 GB of internal memory free. The software forces me to have SD card inserted to get my video dowload!!!!

Thí is the most crucial standard for indoor/outdoor CAM!

Totally dishonest company. I placed an order and realized I ordered the wrong item (happens). I immediately contacted the support and was told I was in luck since order cancellations can only take place within 2 hours of placing the order. They cancelled my ordered and I thought that was it (I have the cancellation email and the screenshot). Apparently, that meant nothing. The other still shipped and I was charged for the order. Customer services admitted it was their fault and the order should have been cancelled, but there was nothing they could do and I had to wait for the order to arrive, request refund, send it back, wait for them to receive it, then get the refund. It is totally unacceptable to put the customer in this situation, especially when I received confirmation that the order was cancelled. Such a dishonest company. Once they have your money, good luck getting any support.

I have been using their pan cameras for several years and have found them very easy to use and the images are perfect. Recently I switched modems in the house and needed help resetting the cameras. Reaching someone to troubleshoot was quick and easy and
they quickly solved the issue with patience and professionalism. Great products, great service.

One of my wyze outdoor cams says lost connection, after a few unsuccessful tries on my own, I called the customer service number, each time after a longtime, I would hear a beep, it seemed to me that somebody was picking up my call, but my call would just immediately got terminated, I called again and again the same thing happened, at one point I did get to talk to a customer service, after I went to the base station with that wyze outdoor cam as she asked me to, she hang up on me. My first call was at 6:04pm the last one was 7:21pm, total 7 calls, one hour and 16 minutes wasted.
Right before I was making these service calls, I was ready to purchase three wyze v4 cams, the "order check out" page was up waiting for me, after these calls, I went to that page and backed out of the orders, thinking it is high time to back out of wyze cams.
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7/10
Rec'd a reply today from wyze, asking for ticket number and so that they could looking into the issue.

I don't know how to respond to their reply, so I am adding the following to my original review.

My reply to their reply is the following:
Hi wyze, if you read my review more carefully, you should know that there is no ticket number, I called (206) 339-9646. I can screenshot my call log for all calls I made to that number, if somebody can tell me how to upload the screenshot to this review page.

Other than uploading the screenshot of the call log,
please know that in order to not waste more time on wyze, I will not try to reply to your future replies.
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7/13
I received another request from wyze today, I copied it below:

7/13 2:03pm
##- Please type your reply above this line -##
Hello from Wyze,

We recently wrote to you about your request (#4418079) but we haven't heard back from you. Please let us know if your issue has been resolved, or provide any additional information so that we can continue helping you.

Below is a copy of the messages for your request. You can reply to this email to continue working with us on this request. Thanks!
___________________________________
7/13 7:07pm
My reply to wyze's request:

Hi wyze, There was absolutely no help from wyze.

We've replaced all wyze's products with products of another brand over the weekend.

Thus, no more wyze problems.
_______________________________________

I have a raccoon that has been tearing up my back porch but my camera wouldn't catch it. I called support and I guess I didn't turn on the events or whatever they are called. the person on the phone was nice and helped me get up and running. I got the raccoon the same night tearing up my porch and was able to send it to my landlord. thank you

Chinese junk! I was really hoping these guys would be different, so I literally helped them start up ($3 a month donation for 3 years). I spent over $2500 on an entire alarm system, vacuum, cameras, sensors, etc. After a year, within 3 weeks time, EVERYTHING stopped working one by one. To my surprise, customer service doesn't want to hear it because "sorry Sir, your warranty is expired, you'll have to purchase it all again". I dont think so. It's all been thrown in the trash, and will be replacing it all with Ring.

Wyze cameras do not last. I've had 3 (one a warranty replacement). None have lasted as long as 2 years.

Wyze responds: "sorry to hear you may have had a bad experience and would like to look into this further...."

They'll suggest troubleshooting that I've already tried.
I know the camera is dead. It's the same thing that happened to every Wyze camera I've had. One day they stop working.

It's past the 1 year warranty, if they really stand by their products, they should extend the warranty to a realistic number of years.

Not responsive at all to our questions/support. Bought 2 cameras, stopped working some two weeks ago and we need to know why. Try any possible form of contact with no luck. I guess we will try another provider (Ring?)

Avoid Wyze Products like the plague!

Before making any future purchases from anywhere, I'm first checking Trust Pilot.

If I had only known how monumentally terrible Wyze "support" is I would have never purchased anything from them.

Flabbergasted.

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The main issue I have is my cameras take a software enforced, 1-minute cool down between any motion or "event".

So, someone comes to my front door, the camera only records 5 to maybe 30 seconds of that, and once they stand still long enough (5 seconds - example: waiting for someone to answer the door), then the cameras stop recording that initial motion/triggered-event, and then won't record any other event/sound/movement for 1 full minute. (on purpose, so that you'll pay for a subscription).

So, if someone then opens the door and gets punched in the face, shot or is harassed by solicitors, etc., none of that gets recorded!

Well, now imagine paying for a subscription for 3 years - specifically for that feature (no 1-minute cool down) - and it still doesn't work!! So, you’re stuck with 1-minute gaps in every security event in every Wyze outdoor security camera you buy? ...Yeah, thanks for choosing Wyze.

But then, it gets better! Now try and contact them for help... GOOD. LUCK. ...with getting empathy, understanding, or any actual help or solution!

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Update: Wyze keeps flagging this review, so I'll add more detail for each descriptor they are offended by (but rightfully earn!).
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1. Lazy.

They don't put in any noticeable/actual effort to actually help you. Instead, they send you links to self-help options -- Which I had already tried, that didn't work, which is why I was contacting them for help in the first place. AND, the options they were linking me to didn't work or were incorrect / missing the steps, buttons they reference, which, again, is why I was contacting them in the first place. They didn’t actually double-check anything, they didn’t do anything. They wouldn’t even escalate! I had to ask 4-5 times! I had to re-explain everything to them every time I tried to reach them by all methods I could find! (They make it hard to call in - you have to google the correct phrase to get the phone number and then pay long distance charges to call them).

2. Stupid.

Another issue that came up; I had to explain to them, because they couldn't figure it out themselves, that I was double-charged, and need a refund because I was charged for two years of subscriptions (while trying to renew/upgrade). They, like mindless automatons, just spewed out an explanation ("the system credited you for the extra payment so now your expiry date is later"). But the expiry date was only extended to 1.5 years, not the 2 years I paid for (and didn’t want to pay for in the first place, let alone 2 years at once, as this upgrade was a test solution, which, spoiler alert, also didn’t solve the problem!) But, I had to call back twice because even after trying to explain that to 2 different "live" agents, they struggled to comprehend the error in the system.

Then, insult to injury! After 2 calls, 2 days and 1.5 hours later, they finally issued a refund. BUT, they issued a pro-rated refund thereby charging me for 1.5 days of a lesser, and duplicated subscription (Cam plus) that I didn't need or use because I had already paid for / upgraded to the Cam Unlimited Subscription. Are you kidding me?!??

3. They just don't care. (And that's being generous!).

As you can derive from the first two points, they don’t care. Their agents didn’t take a second to consider the possibility that I had/have a valid complaint/issue, nor what it must feel like to be in my situation. They make it clear from their short, auto-replies (which are more patronizing than conveying any level of genuine empathy), lack of actions (don’t escalate, don’t email follow ups or useful solutions), they just want to get you off their phone, chat or email thread asap hoping for a 5-star rating from you - just for being polite but not actually doing anything to solve your issue(s).

Then, another insult to injury. After paying for 3 years our service, that still doesn't work consistently for you. We think we know why it's happening but don't know if we'll ever fix it in a future update. Here’s a $5 credit for your frustration, and time, even though you've paid over $250+ in subscriptions alone to get a feature that you've never consistently had and still doesn’t work. Good Luck and go away.

With every angry reply, they upped that $5, to $10, then $15, then finally I did get a $40 credit toward the upgraded/more expensive subscription that still did not solve the problem.

So, You’ve been warned...

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@Wyze -instead of trying to silence these reviews, why don't you spend your time fixing your products and your support paradigm?!

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Reply 2 Wyze reply:

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Bought a robot vacuum, pretty good for the price. Bought another;complete fail. Wouldn't map accurately. Sent back under the warranty. Have been waiting months for a replacement. They keep saying they don't have any, even when their online store says they do. Awful support. They keep offering a gift card instead. I don't want other Wyze products. I have quite a few. They are lousy. I want my money back. And btw-nobody followed up in person. And I expressly told them I do not want a gift card. They have had these vacuums back in stock and simply refused to send one to me. This is a warranty?