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Review summary

Created with AI, based on recent reviews

Looking at 184 reviews, most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the products, citing issues with game descriptions not matching the actual gameplay, consoles breaking down within a year, and a lack of new, innovative games, with some feeling that only graphics have improved. The pricing of games and subscriptions, particularly the Xbox Game Pass Ultimate, was a major concern, with many finding the price increases unacceptable and feeling that the value no longer justifies the cost. Reviewers also frequently encountered significant problems with customer service, describing it as unhelpful, difficult to reach a real person, and designed to avoid responsibility. The subscription model itself was a source of frustration, with people feeling forced to purchase Game Pass for features that were previously free or to play with friends. The overall user experience was also criticized due to frequent system and game updates, issues with account access, and difficulties with online multiplayer.

What people talk about most

Product

Customers had negative experiences with product. Many reviewers report that their Xbox consoles and... See more

Price

Clients share negative opinions on price, with many expressing frustration over perceived corporate greed and... See more

Customer service

Reviewers express extreme dissatisfaction with customer service, often describing it as nonexistent or... See more

Subscription

Users describe negative interactions with subscription. Many customers express frustration over needing a... See more

User experience

Consumers find the user experience to be negative. Many report issues with account recovery, being unable to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Their customer support site is like a labyrinth, except the Minotaur in the centre just wants to waste your time. It is designed to put people off cancelling or requesting refunds and is incredibly pr... See more

Rated 1 out of 5 stars

This company is Hijacking the video games industry and its no longer fun or welcoming. How do people who cant afford to merely survive in these harsh times in this harsh world expect to enjoy the simp... See more

Rated 1 out of 5 stars

I bought an online game, played it a little bit, realised the game wasn't like it'#s description at all. Requested a refund and boom "can't refund digital games as they've been consumed" I don't reme... See more

Rated 1 out of 5 stars

Can't buy anything. I always get: "Contact us at Microsoft support We’re having trouble processing your payment and we’d like to get it sorted out. Get more info [Error code] Thu, 27... See more


Company details

  1. Gaming services
  2. Game Shop
  3. Hobby shop
  4. Video Game Shop

Information provided by various external sources

Xbox.com is your ultimate source for all things Xbox and Xbox 360. Get news updates; game trailers, screens, previews, and strategy; hardware information; community buzz; the latest Xbox LIVE and My Xbox coverage; forums; support; and much more!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Xb1x/ is garbage…

The xbox x/s series is the same garbage as before, they say improved gaming I can't see any improvement apart from the graphics, you can see your avatar getting blown to bits better. The ping against Ps5 PC gamers is absolutely pathetic, this is my last XBOX anything I will buy I'm not even buying games for it anymore.

27 February 2026
Unprompted review
Rated 1 out of 5 stars

Spent over a year saving points to…

Spent over a year saving points to redeem a gift card in gamepass took the points then said my transaction never went through never got the gift card switching to PlayStation and I highly recommend any reading this you do too Ben playing Xbox my whole life and I want something better then this grimmey bullshit

21 February 2026
Unprompted review
Rated 1 out of 5 stars

Hopeless

Hopeless - I was refused automatic log-in and was not able to log on using my MS account. I received error message which I could not remedy. I have a screen shot of the error message.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

zero's

zero's. can't rate games can't submit stars and reviews farty buggy slow and lethargic company website, app and games no support and customer service useless and wicked numb company Microsoft should of stayed in the office word, excel products and stay out of gaming worse of the worse everything is a jigsaw maze with Xbox Microsoft lacking a lot and need tons of improvements and user/customer thoughtfulness is bad bad they are mostly negative always only good at money and cash
vacuuming worldwide

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Awful avoid

Never purchase gift cards from this incompetent company. Purchased a gift from a friend for christmas and when they come to scratch off the code, the start was completely missing. Contacted support who gave me the supposed code only to give it to my friend and find it's already been redeemed. Conta ted again and there's nothing they can do - so they take take your money and you get nothing in return. Total scam never buy these gift cards in store you'll be literally throwing your money away.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Game Pass is trash!

Game Pass is trash!
Many games that are available with game pass that are installable don't install. Trying to manage gamepass game doesn't work. I bought a game on xbox store (bought, not downloaded through game pass), then deleted the game to save storage. Later I upgraded my game pass and wanted to redownload the game I bought, and xbox did not save my purchase history so it wanted to charge me again for the same game. THIEFS! You owe me money. Options for installable games is extemely limited as most GamePass games are available through cloud gaming. Xbox is dying and I am ready to say my good byes. Thiefs.

7 February 2026
Unprompted review
Rated 1 out of 5 stars

Do NOT buy digital games.

I bought an online game, played it a little bit, realised the game wasn't like it'#s description at all. Requested a refund and boom "can't refund digital games as they've been consumed"
I don't remember downloading the game and unlocking some special level-up perk that sticks with me for life, of course I should be able to refund it, give me my money back and remove access from the product. I've done it before in the past, but as of recent it's all about consumption.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Not what it used to be .

Not what it used to be .. I have tried to reach out about a stolen Xbox Series X. It has no tracking and it's next gen! Nope do better Xbox. I've talked to so many rude people 😡 I'll most likely now never get it back because of police and Xbox . Good bye playing Fable. Thanks Xbox. Been a slice UPDATE. Xbox doesn't cover stolen consoles in warranty. Get a brain Microsoft. Put a GPS tracker in it. You have so much money and can't help the consumer.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

My 11 year old son was locked out of…

My 11 year old son was locked out of the user login to his Xbox. I have tried repeatedly to login and when I called customer service they offered no help other than a huge URL for support that I had to manage after spending hundreds of dollars for a useless box. I will never buy another Xbox again. It is just a silly credentialing issue that will wind up in the recycling bin. DON'T BUY AN XBOX UNLESS YOU WANT MORE PROBLEMS AND AN UNHAPPY CHILD.

27 January 2026
Unprompted review
Rated 1 out of 5 stars

I got scammed!!!!!

I got scammed!!!!!!
I finally bought my son UFC 5 as a birthday present. But then when he was gonna download it (after I bought it in the Xbox app) We need Ulitmate Game pass. Which is too much money per month and I could not do anything. So it became khaos in the family and my money is lost to.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Shitty customer support

Literally the worst customer support experience I have ever dealt with! Not only is it ridiculously hard to request a call from a freaking person, when I finally did get a call back I sit on hold for 20 minutes and not spoken to by anyone. So I finally gave up and hung up. I will be going back to PlayStation ASAP

24 January 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing, Unacceptable.

Dear Microsoft, thank you very much for decimating my faith in Xbox, I've had every Xbox model since Xbox 360.

I purchased the Xbox one series X in August 2025, I was very happy with it until Xmas evening when I decided to play it my younger brother as it was our tradition, upon setting it up I started it up in order to pair a brand new controller, half way through the process the Xbox produced sparks from the back of the console and switched off, it did not come back on.
As it was very much within it's 1 year warranty i was not worried and promptly drove to my local Currys branch as instructed to by the Microsoft repair order options on your website, this was on the 5th of January.
I received a txt message yesterday, the 22nd of January saying my Xbox would be redelivered on the 23rd of January, which it was, i picked up, drove 30 minutes home , connected it and yet again MY XBOX DID NOT SWITCH ON.
I am more than an casual player, i play competitive FC26 in a VPG league. My absence could cost me my place in the team.
This is unacceptable, I sent you my Xbox to be repaired and you have sent it back to me with the same issue. IT WILL NOT SWITCH ON, IT DOES NOT WORK.
I paid almost £500 for an Xbox that I cannot use due to someone's incompetence.
FIX IT, SEND ME A LIKE FOR LIKE REPLACEMENT OR GIVE ME A FULL REFUND.

23 January 2026
Unprompted review

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