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Rated 1 out of 5 stars

Very poor quality ! Bought an M5 headset in 2021; it lasted 2 1/2 years before the function button collapsed. Bought another less than a year ago; again function button collapsed ! Now they are boo... See more

Rated 1 out of 5 stars

Ideally award negative or zero star. Like every other comments here regarding non response to email on warranty, truly shocking. DO NOT BUY from MPoW, bunch of fraudster claiming to provide 24 Month w... See more

Rated 1 out of 5 stars

ordered mpow jaws 5gen earphone from amazon which is stop working after 1 year , then connected with mpow got reply- Dear customer, Thanks for your email! We feel sorry for any inconvenie... See more

Company replied

Rated 1 out of 5 stars

Bought a pair of earphones directly from their website and one earphone stopped working after 4 months, then completely packed up altogether after 6 months. Obviously the usual cheap Chinese scammers... See more

Company details

  1. Hi-fi shop
  2. Electronics store

Information provided by various external sources

Mpow is the No.1 Premium Bluetooth Accessories Brand for Smartphones. Every product from Mpow was created with one consistent mission—Match your smart life!


Contact info

1.5

Bad

TrustScore 1.5 out of 5

241 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

So fed up of these Chinese companies…

So fed up of these Chinese companies selling their crap through Amazon. Earphones working great for a month and now won’t charge or connect. Website is now conveniently down for repair, I.e. they’ve ran off with all the money from people like me who have bought from them. Amazon must do more to wean out these conmen as this is now the third lot in about 6 months I’ve bought where quality is good for only a short period

10 September 2021
Unprompted review
Rated 1 out of 5 stars

headphones don't work and tried to…

headphones don't work and tried to contact to get them replaced (I have warranty). Have emailed and tried calling the UK tel. no. (on website). No reply from anyone at Mpow. Bunch of scheisters - avoid like the plague as there's no support and cannot be trusted as a company.

9 September 2021
Unprompted review
Rated 1 out of 5 stars

mpow HC5 headphones with mic.

mpow HC5 headphones with mic.
After 3 months of light use the headband plastic broke making them unusable. On contacting mpow they said that they would not give any warranty cover even though 2 years warranty was offered on the enclosed paperwork in the box.
The website would not let you register for the warranty.
On contacting mpow, they replied saying that warrant would only be given to purchasers of "Amazon" . I did not puchase the headphones from " Amazon", but brand new from E-bay.

8 September 2021
Unprompted review
Rated 1 out of 5 stars

I purchased the dongle and blue tooth…

I purchased the dongle and blue tooth headphones. I didn't check the reviews before hand or I wouldn't have bought them. So far they work fine but I tried to activate the warranty and support never ever replied. I even made an mpow account and they still ignored my request to register my products. DO NOT BUY or if you have a prob be prepared to handle it yourself.

8 September 2021
Unprompted review
Rated 1 out of 5 stars

Scammers.

Scammers.
They ignore you if you try to make a warranty claim.
And their phone number isn't real.
My earphones didn't work properly from the time I got them. Looks like i wasted my money.

24 August 2021
Unprompted review
Rated 1 out of 5 stars

Avoid this Company

I purchased mpow iron pro wireless gaming headset off of amazon for $97 dollars back in February. about a month ago they took a crap on me because their USB dongle was so cheaply made, it broke. Funny thing is, the only reason im writing the review here is because amazon took it off their marketplace.

19 August 2021
Unprompted review
Rated 1 out of 5 stars

Headphones broke after 1y. Remain silent after reaching for warranty

Bought wireless headphones. They were pretty neat but plastic broke and sponge came out after just one year. They claim they provide 2year warranty but turns out they don't respect it. Trying to reach them through site, email and messenger. They keep ignoring me on all three.
Don't buy from them, it's better to buy something bit more expensive which wont broke after year. Much cheaper and better way.

11 August 2021
Unprompted review
Rated 3 out of 5 stars

Replaced defective pair

Replaced defective pair. Upgrading to 3 stars since they finally replaced previous headset that broke on both ends. We'll see how this pair works out. Appears to be an upgrade to the adjustable band.

24 July 2021
Unprompted review
Rated 2 out of 5 stars

Mpow wireless headset connects great…

Mpow wireless headset connects great but both the left and right side of the headsets detached and now I have to tape both sides to keep the adjusting head piece from separating. Contacted MPow several times and was told I would receive a replacement headset but months later it never happened. Needless to say MPow lost a customer for life and lost a positive review.

16 July 2021
Unprompted review
Rated 1 out of 5 stars

just bought on amazon 3 pairs of…

just bought on amazon 3 pairs of bluetooth headphones
for the the price of one mpow which means u can find on amazon the exact same pair that mpow makes the exact same but it has another name foy 13 each there was one thing that I left out that I have to add that it even was mpow in the box when it came it was an mpowe product but it wasn't labeled on mpow on Amazon

29 June 2021
Unprompted review
Rated 5 out of 5 stars

Customer service

Had a problem with my earbuds couple of days ago and had to contact the support. I’ve never had such good experience with support as I had with them! Really good customer service!

24 June 2021
Unprompted review
Rated 4 out of 5 stars

my customer support experience is 5 stars

I had a Flame earphone costing £20 for about a year until it stopped working, they sent a replacement for free, I had the replacement for a year which I then broke, they then sent another replacement. Sound quality is very nice. Gets quite loud, sound quality is nice, rich bass. Best headphone for the price.

20 June 2021
Unprompted review
Rated 1 out of 5 stars

Absolute crap

Absolute crap. They constantly skip like a scratched CD and then ear plays out of sync with the other ear constantly fall out of your ears. Extremely frustrating. Asked for money back and bought from another company. Don’t waste your time with this joke of a company.

9 June 2021
Unprompted review
Rated 2 out of 5 stars

The price is good but sadly the quality of the plastic isn't

Purchased 4 pairs of wireless headsets just over a year ago. The headsets work great and connect to your mobile great but the issue I've had is the plastic sides of the headsets always break.

It's happened to 3 out of the 4 pairs now. The only way you can use them now is by wrapping gaffer tape around the sides to stop the headset from falling apart.

The price is good but sadly the quality of the plastic isn't.

8 June 2021
Unprompted review

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