XOTIC PC Reviews 3,023

Easy to use customization process, straight forward with a lot of great options. User friendly website and ordering process, and great tracking and transparency after ordering. This is my first gaming computer, and looking around I was overwhelmed until a friend recommended Xotic, who made the process super easy!

The company answered all my emails efficiently. I really can't say enough about XOTIC PC. They let me know as if I was priority how long it will take to build and ship my custom made PC.

The amount of customization options, the number of choices for computers, the cost, the ease of navigating the site.

So far, the company has been in constant contact with me letting me know the status of my order. I look forward to the same experience when the product arrives

The process for getting approved for veteran's discount was very easy! There was a slight hiccup on the system reading my name incorrectly but a resubmission got me accepted. From there, the process for customizing the PC I want was seamless. I wish there was more variety especially with downgrades to GPUs and CPUs but I understand the limitations within the current volatility of the market (That's why I'm buying a custom build instead of risking it and building it myself lol.) Surprisingly, the price was very fair, and no shipping costs! Also, the lifetime warranty and protection put me at ease.

The financing options are great and the price per specs is great too I’ll update once I receive my new pc but I don’t foresee any issues

Can’t wait for my laptop to arrive. The ordering process was quick and easy and so many options to choose from.

The trade in program sounds amazing to upgrade the components. Having financing right on the checkout screen is amazing. I wish there was an option to pay a lump sum up front and finance the remainder!

They shipped the ready to ship pc the same exact day I ordered it and received it 2 days later!

Ease of customization, prices clear and competitive.

Kinda nervous about my first gaming pc. But this one seems to be very well built.

The process was so easy to order what i wanted and needed in a PC! Love the quality of care!

Absolutely amazing customer service. I knew I wanted a basic build but with a certain aesthetic. I apple messaged support, they asked some questions and worked with me on what I wanted. Created everything I needed and I was set. Great experience. Highly recommend!

quick and easy also got all my questions asked

Very good at communicating with customers

I like the fact that the website interface was easy to navigate and it made customizing my PC build seamless.

I like that the website has more than one payment option to choose from.

This has been an extremely dissatisfying experience. I purchased a pre-built Meshify 3 Unlimited on Dec 3rd. Once I received the product, it was dead on arrival (Motherboard recognition issue with the GPU).

So I spoke with the support team for about 4-6 hours, explaining what I assumed the issue was. I even purchased another GPU from a local supplier to see if the GPU sent was the issue. None of the steps worked to resolve the issue, so the support team finally agreed to start the RMA process after wasting time.

After all of that, I was not dissatisfied, because I understood product issue can happen. Though the following customer service that I received was absolutely terrible.

So I repacked the product, following the return packaging guidelines provided to me (Which I just repacked exactly how I received it). Then drove to the UPS store to return, just to find out the return shipping label link they sent to me was invalid. So I reached back out to the support team for another link. They said sorry, we won't be able to send another link till tomorrow. At this point, I was getting dissatisfied with the process.

The following day Dec 9th, I returned to the UPS store with a new link and sent the pc back. I was notified Friday morning, Dec 12th, that they received the product. "Great," I thought they would review it, and I will have a new one sent the following Monday. Considering it is a pre-built product and not a custom unit. It's literally marketed as a ready-to-go, tested pc lol.
I waited till the following Tuesday (Dec 16) and was not given an update. So I reached out regarding the status, and was told that it would be shipped out by the end of the week (Dec 18-19).

It is now Dec 22, Monday afternoon, and I haven't received any update on a $3500 pre-built pc that was originally ordered on Dec 3rd. I recently contacted the support for a full refund instead. I'm sure that process will be extremely smooth.

i've bought my first and now gifted a second PC! overall great experience down to customer service & products provided!