I returned an item due to poor sizing. I followed the returns instructions. However this was not processed until I chased it up 2 weeks later. I had to provide a proof of postage / delivery before t... See more
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Awful product - awful custormer service. Beware of this firm. Bought a cantilever parasol. Initially it looked lovely but It broke within two weeks. Probably used 3 times. Metal part snapped in half a... See more
Purchased quite a few times off xs-stock. Always receive correct items, all cheap and in excellent condition. Items are well packaged and despatched quickly. Never had a problem with any of my orders... See more
Company replied
I ordered a jewellery box a dog toy and some cleaning pads and every item was excellent especially the jewellery box, the quality was really lovely, its a small one perfect for my 8 year old neice. Ap... See more
Company replied
Company details
Information provided by various external sources
Let us introduce ourselves. We're a family run business based in Irvine, Ayrshire. That's on the west coast of Scotland. You know, the place where it only rains for 364 days of the year. Anyway, hello and welcome! I suppose you're wondering who we are though rather than where we are. Am I right? Let me start off by telling you that the company has two different parts. First part... xs-stock-shop.jpg We've got a huge discount store based in the heart of Irvine - it's one of those giant warehouse-style shops with everything in it but the kitchen sink. Actually, we might even have one of those somewhere now that I think about it… Our shop measures about 25,000 sq. ft. which is pretty big. To put it into perspective that’s the same as around 915 Nissan Micras! Or 32 T-Rex! Or even 4166 Golden Retrievers! (Before you ask it’s a no, I’ve asked my wife and I’m 100% not allowed 4166 Golden Retrievers. Or a T-Rex). If you’re from Irvine or know it well, our shop is in the old B&Q building. We've been here selling top branded items at discount prices since way back in October 2000, time definitely flies. There's a large seasonal section in the shop that keeps our customers coming back too. It changes from the garden & outdoors to Halloween to Christmas throughout the year. Also, I've got to mention, we just love Halloween here at XS. Our shop is the only place to be at that time of year. You won't find a bigger range of costumes, accessories and party decorations anywhere else. But all that shopping is hard work, isn’t it? We know that, so we've even managed to squeeze a little café in so you can take a break mid-shop! The café’s a big hit with our regulars and it serves up the tastiest lunches, snacks, teas, coffees and my personal favourite…home baking! If you're watching your figure you can still eat here, but the cakes may be too much temptation for you. Julie Hodge runs the shop with her team today. Now... Julie is one of our Directors and married to Adrian, that’s me. I’m the Managing Director and Douglas is my Dad and a Director too. Try and keep up. Family structures can be complex. Second part... xs-stock-whouse.jpg We've got an online business too. I'm being a bit modest when I say it that way. It maybe sounds like we run the online business from the car park at the shop… The reality couldn't be further from that - we’ve actually got two huge warehouses in Irvine's Riverside Business Park which my dad and I run together. There are over 20 staff members here doing everything you can imagine like picking and packing orders, customer service, creating content for the web and more! We like to think of ourselves as one big happy (and slightly crazy) family, and whether you shop with us all the time or have never visited our store or placed an order with us yet - welcome to the world of XS Stock!
Contact info
3 Brewster Place, Riverside Business Park, KA11 5DD, Irvine, United Kingdom
- 01294 204004
- support@xs-stock.co.uk
- www.xs-stock.co.uk
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Replied to 25% of negative reviews
Typically replies within 24 hours
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Great service.
For some reason Amazon kept cancelling me ordering from this company, but I have to say my orders fantastic, I had 2 Garden reclining chairs for £39 each. They are much better than ones I paid £80 each for. I will be ordering from these again.

Reply from XS-Stock.com Ltd
I have now placed 3 consecutive orders…
I have now placed 3 consecutive orders with this company and have found it outstanding goods perfect delivery fast and efficient
highly recommend

Reply from XS-Stock.com Ltd
Great speedy delivery
First order & impressed. I placed the order yesterday & they were quick to confirm. The items came before lunch today. Packaged well too.

Reply from XS-Stock.com Ltd
First order, very impressed.
I placed an order 2 days ago, had a dispatch email within a couple of hours, royal mail tracking the next day, and delivered this morning (free delivery). Everything was well packaged, secure and undamaged. I'm very happy with all of my bargains and will definitely make further purchases. Highly recommended!

Reply from XS-Stock.com Ltd
Very positive experience
Very positive experience. Products were big and bulky but arrived safely and quickly

Reply from XS-Stock.com Ltd
Never been disappointed
Never been disappointed with any items purchased
Good quality
Always delivered on time and items well packed
Highly recommended

Reply from XS-Stock.com Ltd
Excellent
I placed a very large order at a busy time of year (November sales) and it arrived packed in two very sturdy boxes, all items present and correct & super fast delivery received within 48hours. Fantastic.

Reply from XS-Stock.com Ltd
I placed an order in their website
I placed an order in their website. While the payment was processing, I realized that the address i put in was wrong so I waited the payment to be processed and immediately reached them out to have address changed. They said they cant change it. It was never shipped yet. This is the only website I have encountered like this. Horrible. Ill call my bank to dispute the charge.

Reply from XS-Stock.com Ltd
Brilliant
Jumped into website out of pure chance and found exactly what I wanted, brilliant price well packaged and very quick delivery, is it a one stop shop? No, but have some good bargains depending on what you are looking for.
XS-Stock.co.uk is great
XS-Stock.co.uk is great! I keep coming back to them. Reliable and quick delivery. Bought some really good games and all sorts, all good quality. I’m happy I found them.
I use them all the time
I use them all the time. Amazing for kids gifts and parties. Always packaged well and on good time. Amazing company.
Amazing discounts
What fabulous deals. I've saved so much money on my arteza art supplies. Fast delivery ... all great condition.
made several orders recently
made several orders recently
good prices, good website, good stock.quick delivery
one item sent wrong, and replacement item sent with no fuss
Ordered water table play for grand kids…
Ordered water table play for grand kids the spade had broken handle and the central fitting tower for water play was loose so kept falling over had to modify with rubber band. So not ideal would be unsuitable for sand play as trays not big enough for sand tools!
I was looking for affordable jigsaw…
I was looking for affordable jigsaw puzzles and found this shop. I added some kids toys to take advantage of the free shipping. I placed an order on Friday and it arrived the following Tuesday. The parcel was well packaged and the puzzles are great quality. I am planning to gift the toys, but they seem great. I am glad to have found this shop and will definitely place more orders in the future!
Good item and delivery
Good communication, appropriate; delivery as promised, well packed although too much plastic tape.
Excellent
I came across this shop by chance online when I was looking at price comparisons for a jigsaw I wanted to buy (they can be pretty pricey these days and this shop stocked it cheaper). As well as this, they stocked other jigsaws and general items of interest to me at a very reasonable price so I put in an order for several things. Having never heard of them before, I was a little worried about making a purchase but everything was brilliant - the items were good quality at the lower price than elsewhere and the order arrived quickly/well packaged. I will more than likely buy from them again in future.
XS-Stock delivered!
Got to say, I saw mixed reviews on here, but nothing but 5 stars from me. I ordered two rucksacks, with a delivery window of 2-5 days, they came in two, with post office tracking included on the despatch email. They were just as described, an excellent item, and I would have no qualms about ordering again.
Fast response and delivery
I have ordered some tea lights on Sunday evening,( company is in Scotland ,I am in S.London)these were delivered Tuesday afternoon. Good price too as elsewhere these are £6 each .Quick response and good customer service
Will recommend and will buy again. Thank you
Order never arrived and no resolution
I ordered several items and got confirmation that they had arrived from royal mail, however the photographic ‘evidence’ was just a picture of the outside of my house with no package in sight. This website may be one of those scams where they post you a letter or small package so that there is ‘proof’ of delivery and never send your real items. I emailed asking for information and got a reply that totally avoided the issue. Avoid at all costs.

Reply from XS-Stock.com Ltd
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