Yandle & Sons Ltd Reviews 

673
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive prices across the catalog and note that the ordered items arrive very quickly and in secure parcels. Many people also mention that the tools and materials are of fantastic quality, working exceptionally well right out of the box for various woodworking projects. However, some customers also noted occasional issues with substandard packaging or delivery delays caused by external couriers rather than the business itself. Some consumers occasionally experienced minor product design flaws, such as short components, or expressed frustration regarding unexpected postage costs and pricing adjustments.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality of items such as... See more

Quality

Clients share positive opinions on quality, consistently highlighting the solid build, excellent materials,... See more

Delivery service

People report positive experiences with delivery service, highlighting that items typically arrive very... See more

Service

Reviewers mention positive feedback about service, expressing high satisfaction and stating they will... See more

Price

Consumers find price to be positive and mention that items are competitively priced compared to other... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed advice on selection of a chuck for my Record Power lathe as I was new to this hobby. Gent on the phone couldn’t have been more helpful with advice and recommendations. Wish I was nearer rather... See more

Rated 5 out of 5 stars

I ordered a new tyre for my Sabre 350 bandsaw (drive wheel). Really good communication about despatch and it's a genuine R Power item. Price was competitive. The bandsaw is now running like new. I... See more

Company replied

Rated 5 out of 5 stars

Simple easy ordering. Delivery was a problem but that's not Yandles fault. That was down to the courier, who didn't get 5 stars. However communication with Yandles is excellent. Once pension pennies h... See more

Company replied

Rated 5 out of 5 stars

Bought 12 inch Charnwood Bandsaw for home use. Excellent quality bandsaw from British company, set up was perfect, dead straight cut. Good price. Great delivery down our small Close not easy at a... See more


Company details

  1. Tool shop

Written by the company

Yandle and Sons is nestled in the village of Martock, nr Yeovil in the county of Somerset. Serving the local community for over 150 years, the business has rapidly expanded to now serve a nationwide consumer base. Yandles Woodworking Centre is one of the largest shops of its type in the Country, supplying everything for the woodworker from machinery, hand & power tools to hundreds of accessories & of course the one thing that all woodworkers require – Timber! It is no wonder that this unique venue attracts visitors from all over Europe who come to browse through the extensive displays from many leading manufactures. The Company believes in giving customers a choice and its range of products is second to none.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

673 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(673)

166 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I contacted the company about a jet…

I contacted the company about a jet drum sander. After discussing the merits of different brands I decided to order. Did this Monday morning and received a palleted delivery on Thursday morning. Whilst I have assembled he unit I have not yet had the opportunity to use it.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Oak slats for an old bench …

Oak slats for an old bench these are perfect. All the hard work is done for me really reasonable price and excellent quality. Ordered online on a saturday and My order was ready for collection Monday great service.

25 October 2025
Unprompted review
Rated 3 out of 5 stars

Poor customer service

The items I purchased a 150mm skeleton clock was very good quality and I was very pleased with them,
But unfortunately when I received my order they had only sent 2 instead of the 3 I had ordered I did phone straight away and was told they would send the missing item out straight away after waiting 10 days still no delivery and was told it was lost by Royal Mail and they were now out of stock so I received my refunded today and noticed they were back in stock at a higher price very disappointing customer service and I feel very generous giving 3 stars

11 November 2025
Unprompted review
Yandle & Sons Ltd logo

Reply from Yandle & Sons Ltd

We’re very sorry to hear about your experience and completely understand your disappointment. We did our best to resolve the issue as quickly as possible and sent a replacement right away. Unfortunately, that parcel went missing with Royal Mail — something that was just as frustrating for us as it was for you. We have provided tracking details and requested Royal Mail to trace the missing item in hopes it still turns up, whilst already providing a refund for the missing item.
At the time, the 150mm skeleton clocks were the last in stock, and we have not yet received any further deliveries. While the next batch may arrive at a higher cost, we would be happy to offer you a replacement at the original price as a gesture of goodwill once our new stock arrives.
If you’d like us to hold your details and contact you once the clocks are back in stock, please reach out directly at sales@yandles.co.uk
Kind regards, Adam

Rated 5 out of 5 stars

Great service…

Earlier this year I wanted a tool rest for my Record Power lathe but it was out of stock at Yandles. There was an option to be emailed when stock arrived which I registered for. As promised the email arrived last week so I ordered the product and it was delivered in 2 days. Great service at a great price. That’s why I use Yandles.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service, product and price

Bought a Clifton No. 5 Bench Plane (Jack Plane) from Yandle & Sons Ltd. It was well-priced and delivered very efficiently. It’s a fantastic quality Sheffield-made tool and a thing of beauty. It does exactly what I need it for and, once properly set up, it does it effortlessly. I’m absolutely delighted.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic value

Was considering buying a pocket hole jig and when this one was on special offer it was too good to refuse. A great way to 'dip a toe' into the world of pocket hole joinery, it appears to me well made with everything you need to get started.

1 November 2025
Unprompted review
Rated 1 out of 5 stars

Non existent customer service

Non existent customer service. Website lacks useful and necessary information. I had to chase them, then they wasted my time unnecessarily.

4 November 2025
Unprompted review
Yandle & Sons Ltd logo

Reply from Yandle & Sons Ltd

I would like to clarify the facts of this situation. Your order was automatically flagged by our system because the delivery address you entered did not match the billing details associated with your payment card (it was later established you had entered the incorrect details at checkout…). As the order presented a potential fraud risk, we were unable to process your order.
Our team contacted you promptly to explain the fraudulent flagging issue, explaining why we would need to cancel your order and invited you to place a new order with the correct details so it could be processed safely, for both parties security. Rather than proceed, you immediately decided to leave us a string of bad reviews across public review platforms instead.
Our actions were entirely in line with standard fraud-prevention procedures designed to protect both our customers and our business. There are simply too many fraudulent transactions in the modern day that we must have fraud procedures in place.
To clarify, your order would likely not have been flagged if you entered the correct billing details at checkout. We have received no contact from you, by phone or email requesting any further assistance. We would have happily explained in further detail, answering any questions you had. To claim ‘non-existent customer service’ & ‘I had to chase them’ is simply untrue when you have not contacted us.

Rated 5 out of 5 stars

Yandles Buying Experiance

The web site is easy to navigate. My order was ready and sent promptly and I was kept informed at all stages. The items that I received are in great condition. The team at Yandles work hard for our pleasure. I would highly recommend them, a call is always met with a welcome and very helpful advice. It is my go to place for my woodturning products.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

JSP Powercap Active IP Powered…

JSP Powercap Active IP Powered Respirator Impact Protection
Dispatched promptly, well packaged, good communication, arrived in good condition. This is the second of these I've owned. Does a great job of protecting the lungs. Unlike passive respirators it works even on bearded folk. The filters need to be frequently cleared to ensure adequate air flow. The elastic strap at the rear gave out on my previous model after a couple of years, which I repaired. other than this it has been totally reliable.

31 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look