Yappl Reviews 299

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, efficiency, and positive attitudes, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting the personalized and understanding approach. The service provided is frequently described as excellent, with consumers appreciating the quick response times and the smooth overall experience. However, some customers also noted dissatisfaction with the service, mentioning issues such as being left without a handset during repairs and experiencing a lack of clarity regarding the service. A few people reported negative interactions, including having their calls hung up on and feeling the need to block the company's number.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting its efficiency and helpfulness, especially in... See more

Customer service

Reviewers consistently mention positive feedback about customer service. Customers frequently praise the... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently mention... See more

Based on these reviews

Rated 5 out of 5 stars

Emma Derbyshire at Yappl, has been absolutely amazing in helping us get our business phone contracts sorted and in order. She is prompt, helpful and takes the time to go through the steps with you... See more

Company replied

Rated 5 out of 5 stars

Huge thanks to Nicola and Helen, absolute legends! I somehow managed to get locked out of an account I didn’t even know existed (new SBM problems ), but they swooped in like IT heroes. Thank you both... See more

Company replied

Rated 5 out of 5 stars

If there were six stars, Yappl would get them! Carl at Yappl has been nothing short of amazing! Over a very long and drawn out saga due to Openreach's ineptitude, Carl at Yappl never gave up. He... See more

Company replied

Rated 5 out of 5 stars

I’ve been in business for over 30years and dealt with lots of people and companies I must say that from the start Robyn has been great explaining everything very efficient and most of all always... See more

Company replied


Company details

  1. Telecommunications service provider
  2. Business-to-Business service
  3. Phone and internet services

About Yappl

Written by the company

Yappl

Business. Better Connected.

Get flexible, cost-effective communication and connectivity solutions designed to support your business - no matter its size or industry.

Visit Yappl
Business. Better Connected.

Solutions

Smart, scalable solutions designed to keep your business connected, productive, and prepared for whatever comes next.

Affordable

Great Value

Cost-effective and flexible plans that fit your budget.

Flexible

Tailored Solutions

Customised connectivity solutions for businesses of any size.

Dependable

Expert Support

Dedicated account managers and 7-day customer support.

Leaders

Trusted Providers

Partnerships with the UK’s leading networks and providers.

Why work with us?

Written by the company

We're fast and responsive!
You can talk to us anytime. Contact us online, over the phone and in person. Our dedicated support teams will give you the personalised service you deserve.
We're flexible to your needs!
Your business needs are the most important thing to us, so our services are designed around you. We always listen first, so we make sure you get exactly what you need.
We're reliable!
We're here to support you. Our service teams and accounts managers are on hand to deal with any changes to your business or should issues occur.

Contact info

4.9

Excellent

TrustScore 5 out of 5

299 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

It was truly a pleasure to work with…

It was truly a pleasure to work with Yappl! Our small business, consisting of less than 10 staff members, needed mobile devices for our operations. Yappl came up as our first Google search and we were able to get in touch with the amazing Helen Kind within just 5 minutes. Helen was an absolute delight to talk to and went above and beyond to assist us. The level of service we received from Yappl was beyond our expectations. We are now loyal Yappl customers and wouldn't hesitate to recommend this company to anyone who needs it.

We want to extend our gratitude to the entire Yappl team, especially Helen.

Best regards, JDS

28 June 2023
Unprompted review
Rated 5 out of 5 stars

I am extremely happy with Yappl

I am extremely happy with Yappl. They found the right solution for my needs and installed it very quickly. The process was easy and they were professional, helpful, kind.
I definitely recommend Yappl.

23 June 2023
Unprompted review
Rated 5 out of 5 stars

New chap Mark Cohen

New chap Mark Cohen, understood what i want, and did first time.10/10 Great service from Yappi as always, remember a company is only as good as its staff....this guy was great.

21 June 2023
Unprompted review
Rated 5 out of 5 stars

Yet another seamless upgrade with…

Yet another seamless upgrade with Yappl. Thank you again for your continued great service. It's always so reassuring to know the team there will go above and beyond our expectations every single time.

15 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

within 24 hours of my phone getting lost and stolen - I had a replacement sim card and was back in action. The service I received was caring and attentive. Really an important service from a mobile phone provider.

5 June 2023
Unprompted review
Rated 5 out of 5 stars

Danny and Jamie were brilliant

Danny and Jamie were brilliant! Danny followed up my initial problem always as promised. Nothing was too much of a hustle. Then Jamie joined in to help with things and now everything is working great. Would like to add - I'm not very technical, but boys made communication very easy!

1 June 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Service by Helen Kind...!

Helen Kind has been exemplary to deal with. Not only was she incredibly knowledgeable, but nothing was too much trouble. Despite being what I can only imagine is a particularly small account in comparison to some, it didn't seem to deter Helen from offering an excellent level of service, even after the contracts were signed and handsets delivered. Thanks Helen.

1 June 2023
Unprompted review
Rated 5 out of 5 stars

Friendly, effcient and great value

Our business has used Yappl (previously A1comms) for quite a few years now and we have several contracts arranged through their team. The customer account team has always provided an extremely friendly and efficient service. We have dealt with various members of the team over the years and each to their own merit has been exceptionally good at what they do, offering better deals where available and always going the extra mile to assist in any way possible. Highly recommend Yappl to any company looking to acquire contracts and handsets through the business. Special shout out to Nicola Young who has been our contact recently, who has been perfect!

1 June 2023
Unprompted review
Rated 5 out of 5 stars

5 Star Plus Service

Changed our service provider via Yappl. Absolutely fantastic experience - everything made crystal clear and profound support throughout the process - notably provided by Lindsay Neale. I would highly recommend Yappl to all business colleagues without hesitation.

20 April 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service, very helpful, professional and altogether a pleasure to work with. Tonia and Helen went above and beyond to ensure the contract for our business was to the right value, issues were resolved and connected exactly when required, great service and wouldn't hesitate in recommending Yappl and their team!

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Efficient Servce

We've been using Yappl, previously A1comms, for a couple of years now and we've been very pleased with the service they provide. Always very fast and efficient with their communication, and we receive our new business phones shortly after arranging upgrades and we're very happy with everything so far.

28 March 2023
Unprompted review
Rated 5 out of 5 stars

The sort of business I love doing business with!

I have used Yappl for years, even before they got the interesting name ...
I keep coming back because they offer great value, not just low cost but great value.
The team are awesome, helpful and entertaining. Communication packages are not such fun but the people at Yappl make it stress free and are a pleasure to do business with. What is even better, apart from one time, I have never had to wait on hold to speak to EE directly, this is worth it's weight in gold!
I have had many mobiles, mobile internet and have just taken out a VOIP set up.
Whilst all the team have been great to deal with, a big shout to Emma who is a perfect example of how to do modern sales!

From my companies to yours - Thank you Yappl

24 March 2023
Unprompted review

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