Yappl Reviews 299

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, efficiency, and positive attitudes, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting the personalized and understanding approach. The service provided is frequently described as excellent, with consumers appreciating the quick response times and the smooth overall experience. However, some customers also noted dissatisfaction with the service, mentioning issues such as being left without a handset during repairs and experiencing a lack of clarity regarding the service. A few people reported negative interactions, including having their calls hung up on and feeling the need to block the company's number.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting its efficiency and helpfulness, especially in... See more

Customer service

Reviewers consistently mention positive feedback about customer service. Customers frequently praise the... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently mention... See more

Based on these reviews

Rated 5 out of 5 stars

Emma Derbyshire at Yappl, has been absolutely amazing in helping us get our business phone contracts sorted and in order. She is prompt, helpful and takes the time to go through the steps with you... See more

Company replied

Rated 5 out of 5 stars

Huge thanks to Nicola and Helen, absolute legends! I somehow managed to get locked out of an account I didn’t even know existed (new SBM problems ), but they swooped in like IT heroes. Thank you both... See more

Company replied

Rated 5 out of 5 stars

If there were six stars, Yappl would get them! Carl at Yappl has been nothing short of amazing! Over a very long and drawn out saga due to Openreach's ineptitude, Carl at Yappl never gave up. He... See more

Company replied

Rated 5 out of 5 stars

I’ve been in business for over 30years and dealt with lots of people and companies I must say that from the start Robyn has been great explaining everything very efficient and most of all always... See more

Company replied


Company details

  1. Telecommunications service provider
  2. Business-to-Business service
  3. Phone and internet services

About Yappl

Written by the company

Yappl

Business. Better Connected.

Get flexible, cost-effective communication and connectivity solutions designed to support your business - no matter its size or industry.

Visit Yappl
Business. Better Connected.

Solutions

Smart, scalable solutions designed to keep your business connected, productive, and prepared for whatever comes next.

Affordable

Great Value

Cost-effective and flexible plans that fit your budget.

Flexible

Tailored Solutions

Customised connectivity solutions for businesses of any size.

Dependable

Expert Support

Dedicated account managers and 7-day customer support.

Leaders

Trusted Providers

Partnerships with the UK’s leading networks and providers.

Why work with us?

Written by the company

We're fast and responsive!
You can talk to us anytime. Contact us online, over the phone and in person. Our dedicated support teams will give you the personalised service you deserve.
We're flexible to your needs!
Your business needs are the most important thing to us, so our services are designed around you. We always listen first, so we make sure you get exactly what you need.
We're reliable!
We're here to support you. Our service teams and accounts managers are on hand to deal with any changes to your business or should issues occur.

Contact info

4.9

Excellent

TrustScore 5 out of 5

299 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service again from yappl

We have just renewed our contract with yappl for a further 24months. Tonia and Nicola's customer service was 1st class and both worked extremly hard to come up with a package to retain our account.

15 September 2023
Unprompted review
Rated 1 out of 5 stars

Avoid at any cost

Avoid at any cost. We transferred our phone line and internet to Yappl. Once our numbered transferred to them we lost our internet and line for two working days. They had some issues with Openreach so they sent us a 4G router temporarily on the third day which doesn't work properly. The phone line is not actually wired and it's on the internet which is extremely unreliable. Our 4G internet is super slow and it gets disconnected often.

24 August 2023
Unprompted review
Rated 5 out of 5 stars

I got intouch with yappl to get a quote…

I got intouch with yappl to get a quote for 2 business lines, From the start Helen kind was very helpful I didn't reply to the quote for at least a month as my original contract was still running there no pestering or chasing it up, as soon as I was ready quick email to Helen everything was in place and completed within 24hrs no hassle and all questions answered even when her shift was over, that little extra mile in customer service

11 August 2023
Unprompted review
Rated 5 out of 5 stars

Massive Thank You to Christian at…

Massive Thank You to Christian at Yappl. He did managed to get Fibre sorted for me within a month. BT and Virgin were not able to service this site but Yappl did.

I will always use them in future and recommend highly.

27 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Company

This is an excellent company very helpful team, Helen was great in finding us the right deal for our company, helped us getting the accounts set up and put us in touch with the right team for our SIP requirements, will most definitely be recommending these guys....

17 July 2023
Unprompted review
Rated 5 out of 5 stars

Great service from Helen

Great service from Helen, an absolute pleasure to deal with. Great prices as well, beating a business sim only plan from EE direct by quite a bit! Couldn't be happier, nor recommend more. Thanks so much Helen and team!

6 July 2023
Unprompted review
Rated 5 out of 5 stars

So easy to deal with

So easy to deal with, Helen was really helpful, she answered all the questions we had and has been able to sort out the contracts for us quickly and easily.

21 July 2023
Unprompted review
Rated 5 out of 5 stars

I have recently changed our mobile…

I have recently changed our mobile contract to Yappl. I have been dealing with Helen Kind and she has dealt with everything efficiently and smoothly, I could not wish for better customer service. Thank you Helen, we are looking forward to working with you.

18 July 2023
Unprompted review
Rated 5 out of 5 stars

Onboarding made eady

Only just stared with these and moved from a cheap, but not good, provider! from enquiry to set up, its all been easy and good communications from the team.

I have the phones, mobile app and call switch app on computer and to be honest, I like the app, so I think the phones will be paperweights only. The app is simple to use and links with our Outlook contacts and Gmail contacts,

14 July 2023
Unprompted review
Rated 5 out of 5 stars

5 Star ⭐️⭐️⭐️⭐️⭐️ Service

Mark Cohen from Yappl provided a flawless serivce he worked with our broadband provider to rejig our network to work with our Yealink telephones. Would highly recommend this company to anyone who is looking for excellent service at a reasonable price.

7 July 2023
Unprompted review
Rated 5 out of 5 stars

Business Mobile Contracts

Helen the Senior Customer Account Executive at Yappl has been absolutely amazing through the whole process of ordering the new business mobile phones.

Helen has saved us as a business a vast amount of money each month to what we was previously paying; plus taken all the stress out of sorting new contracts whilst ensuring that our phone numbers remain the same saving us costs for new advertising etc.

I would thoroughly recommend Helen & Yappl to any business that is looking for the very best deals on new mobile phone contracts

5 July 2023
Unprompted review

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