Ybonline Reviews 

website is utter utter garbage.

You enter all your details, then hey presto sends you straight back to start.

I used the old version for many years and loved it. This for me is a big step backwards. The previous version was easy to use and read, this is difficult to use and read (not user friendly). My big complaint is future dated payments. If I set one up previously I could see these straight away and amend/cancel if required. Now I have to wait up to 2 days before I can see its set. I find myself logging in 2 days later just to check its there. I like change if for the better, but this isn't, its a step backwards. Badly designed, badly thought out and badly tested. Please change it back

Absolutely appalling.
I agree with all the negative comments from the last 6 weeks.
The "new" online banking app is far worse than the previous app, and is full of bugs (transactions go missing, payee's go missing, the app crashes, etc. etc. etc.)
I'm actively looking to transfer to a different business banking provider.

Mobile banking very disappointing
Staff make mistakes over the phones
I have had no internet banking for a month and after numerous requests to fix the problem I have decided to bite the bullett and switch.

I'm a new small business customer and am now looking around for another bank solely on the experience of mobile banking. The amount of time i have wasted trying to get access to my account is ridiculous. Whoever designed this made a serious booboo.

New internet banking is a backward step and hinders running a business rather than assists! They are also running more security checks and put payments on hold - now if they were suspicious payments large figures or new payees I could understand it - but no they even stop payments to utility companies who are paid every quarter. You are told to ring them - someone takes the details on the phone but nothing happens to take the stop of the account so for the rest of the day you can not use internet banking. I am all for anti fraud measures but they need to be applied intelligently and this is not a term associated with Yorkshire Bank at the moment!

Truly diabolical. This is by far the worst internet banking system I've ever encountered. It's not intuitive to navigate and several elements simply don't work. And who thought that it would be a good idea to offer online banking but then insist that statements must be sent out by post?

I've been with Yorkshire Bank for 35 years and had nothing but praise for them, however, for some inexplicable reason they've decided to change an excellent, online banking service, offering complete functionality and clarity of funds, into a maze that offers much less functionality, less opportunity to 'print' and less clarity for balances. It now resembles a typical 'hard to understand' mobile phone bill. I asked them why they changed and was told it now allows you to print monthly statements....but it did before. This is change for the sake of it..and that means I'll have to change to another bank. LISTEN TO YOUR CUSTOMERS!

Moved my business banking to Yorkshire Bank. Been doing internet banking with online payments for years with previous banks. It has been an excrutiatingly slow process to move across to Yorkshire Bank and after all that I am now told that unless I have a mobile phone with their 'app' on it or I use Google Chrome I will not be able to uise Yorkshire Bank online banking. I'm not going to use Google Chrome any more than I plan to paste my bank statements up on the nearest lamp-post; it amounts to the same thing. I am quite happy with Firefox. I don't have a mobile phone and I don't intend to get one just to keep a bank happy....BUT why the hell didn't they say before now. I have stated clearly at every stage of this process that I do not have a mobile phone.

Now been locked out of internet banking for 6 days, been told to do phone banking in the interim which is no good for me as all my payee details etc are on line on the account. have been charged for exceeding my limit (did know as cannot access my business account. Have been told to wait up to eight weeks for a complaint to be processed. Am going to close both my personal and business account as I cannot run a business like this. New web site looks like a five year old designed it. Poor service, very poor customer appreciation.

This is the worst internet banking service I have ever used! From the antiquated Sign On process, (10 digit code, 3 characters of your password then a security question!!!!) to your general availability of service - It's horrendous and the navigation is so clunky!
Then you have the audacity to be 'high fiving' yourselves for your improvements!!
Other banks use a thumbprint log in, or a four digit code at worst!
Stuck in the 80's Yorkshire Bank!!!!!

Like many on here I can't give a no star rating. This new online banking is a total waste of time compared to the excellent one it replaced.
Both my Samsung tablets are not compatable....only my phone,but I like the larger screen on the tablet...your future payment can't be seen until 24hrs later!!!!
You can no longer make standing orders from linked YB savings accounts!!! What a mess....time to move on from this symbolic step ba k of a system, who the hell did they pay to design this.

Not impressed at all with the new internet platform. Cannot do a number of things I used to be able to do and find other things more difficult and less user friendly. Customer service responses vary from almost "well take your account somewhere else then" to very helpful but left feeling nothing is being done.

The new online banking service is useless! One day a transaction will be showing then the following day it's gone! Unable to keep a track of what funds I actually have. VERY disappointed!!!

Awful new website. We cannot trust the information or its accuracy. If there is one thing you need in a bank it is trust. New website inaccurate,inefficient, keeps crashing, loses payments and deposits and loses payees. Old website was fine. Customer service on the phone used to be good, now it verges on the insolent. We are in the middle of dealing with probate issues as well as our normal accounts. When that is complete we are moving. A pity after over 30 years with yorkshire bank - more than a pity - a disgrace.

Terrible Terrible Terrible.
I have been with Yorkshire Bank for 30 years now, but the new internet banking is just useless. I cannot see where I am with balances or payments. No doubt it will get worse once they try and merge Virgin Bank customers onto this pathetic banking platform. - Not me I'm off to HBOS

Shame no stars not available since new website service has plumited ... been with bank for 14 years now switching, website not friendly gets stuck crashes or dies nothing they blame other 3rd party providers and lversion of browser I am using so all my fault!!!!!

I have been a customer with Yorkshire Bank for a number of years and have in the past found them good.
However, since the Clydesdale link up and the new website their service has plumbed the depths. They don't answer complaints, features on the "improved" website don't work and charges seem to have been increased.
Seriously looking at moving my accounts.

Totally agree - the new system is awful. Where is the no stars, because it is not worth even one star. I was not notified that the old system would be discontinued from 10th Sep. I had been told that it would not be withdrawn until issues had been resolved eg the 24hr delay in showing pending payments. Cannot fathom the new system, keep getting chucked out and have to login again many times over. Cannot have online chat due to the constant need to login again. Do not like it at all, not as easy to use, not easy to find what I want. BRING BACK THE OLD SYSTEM.

Started on sunday total rubbish app keeps crashing useless . Error message all time how can we do things that in old app was so easy why change