Ybonline Reviews 

OK .......... So lets close nearly all our branches.......after all everyone uses internet banking right? WRONG the new "improved" YB internet banking site is virtually unusable, countless attempts to login with what I know to be the correct info.....only yo be sent back to start the process over and over again..... Even got disconnected during an on-line chat with an agent whilst trying to make a complaint about it. Not good enough YB I have banked with you for over 40 years, time for me to move on I think.

They kept blocking my card to use in shops and on line `to protect me` causing me no end of embarrassment.Then they sell my postal address and account.Disgraceful .Account closed The only good thing is they have UK call centre but day to day banking very poor and not to be trusted .

Impossible to get the banking app to work, told to remove it and download again, did this then I don’t receive the text message code. Money paid into my account two days ago has still not been updated in my account, abysmal service.

Cannot view my transactions online and have not been able to since the new system was installed. Been online chat with YB for the past 30 minutes and still no further on. Still can't see them. Yorkshire Bank should not have installed this system without having first checked that it worked. absolute rubbish. You are now going to lose another customer.

Lying again! When requesting all my calls be recorded from now on as they are useless i was told ALL calls are recorded....a blatant lie as i just lost a case with the financial ombudsman (equally useless organisation) as Yorkshire bank denied them evidence of all my calls! You should be reported to the fca by everyone on here....one star by everyone on here says it all.

I have been a customer for years but am seriously looking to change because of the "new and improved" website. I had no problems with the old one, signed in securely and did what I needed to. Now after signing in I find I cant pay the amount I want to despite having enough in my account. It demands that I download the app and use that to verify things. I do not want the app on my phone. Instead I had to split the payments to smaller amounts over several days. This really isn't good enough.

Absolutely the worst online banking i have ever used. After trying over 25 times with the CORRECT details and going through the process with 3 different advisors over the phone the best response i got from them for the failure of ther online banking was "I'm sorry it just doesnt work".......totally totally shocking. I wasted 2 hours on this with no result. Do not sign up with Yorkshire bank use halifax they are amazing and you have been warned.

As with pretty much every other review this is a moan about the appalling new internet banking site. Have been with YB for 30 years now, and due to the ongoing branch closures my 'local' branch is no longer even in the same county as me. So it's fair to say the internet site is vital.
The old one was a bit clunky, didn't always let you in, but on the whole I could cope fine with it.
Enter the new site (oh the irony. If only I could). Has been close to utterly unusable. WHEN it has let me log in, it is nowhere near as clear as the previous one, and today it's finally rolled over and died, leaving only a cryptic 'sorry, we are no longer able to help you'. What an absolute pile of 💩

Cannot view my transactions online and have not been able to since the new system was installed. Been online chat with YB for the past 30 minutes and still no further on. Still can't see them. Yorkshire Bank should not have installed this sytem without having first checked that it worked. absolute rubbish

I've only given one star as it's not possible to give zero stars. Firstly the print function for accounts has been removed from the screen. I complained and am advised the print function is at the bottom of the screen on current account page, aa) It's not and bb) the previous online system had the print function at the top of the screen. So much for continued functions. Today I tried to pay my VISA account (over £1,000.00) and not an unusual amount nowadays, however the sodding system won't allow daily amounts over £1,000.00 without using the YB Banking App - all well and good if you have a "smart phone". However due to the well known security issues with smart phones, I don't use one as not allowed at work. Seems to be bugger all thought to people without smart phones by YB and using our accounts to transfer OUR money. Seriously after almost 40 years with YB, I'm considering terminating my YB account, it's that bad/terrible and all the "customer services" seem to do is follow the Company line of try this, try that - does anyone at YB listen? Ah well back to cheques for VISA and the Inland Revenue later this month.

Absolutely terrible experience in my first few months with this bank. Have spent 5 hours in the last 3 days trying to log on or on phone to YB. I still can not log on and I need my money moved. 3 promises of call backs have not been honoured, Shambolic !!

Gradually my money is becoming harder to manage, now my local branch has gone. It'll be easier to store money under my floorboards like my Grandad used to.

The new website is awful, I have 4 accounts and can't even view what my scheduled payments are per account?! How are people supposed to manage their money properly when something that simple hasn't been considered as part of the build. Not impressed

Worst online banking system and mobile app system on planet earth. Ridiculas security questions, even with correct details it doesn't let you in. I have seen other reviews state this and get the same error so I know it's not me. Won't provide customer number in any correspondence, text or email it. Even when I could access the app on my old phone it was rubbish. Feel like I've gone back to 1985 since banking with them. Only good thing about the them is the customer service team at telephone banking are always helpful otherwise I would have left a long time ago.

Will soon only allow money transfers with the mobile app. Cannot get the mobile app to work despite calling the helpline. Will have to change bank after 40 years!!. Shockingly bad

Their new banking app has fallen over three times in two months. Not able to access either my personal accounts nor my business account. Will not recognise my passwords or security answers. Told I need to go into branch to resolve the issue from the not so helpful helpline. As a business customer I pay for the privilege of using a crap system. Have banked with them for thirty plus years. But time for a change I think. The old app worked fine and without incident. The new one is hopeless, gets itself into loop, I had to delete the app in the end.When I tried to rebuild the account it would not recognise my account security answers.

Last 3 yrs they need a new IT unit/crew to up load there software..it's pathetic I cannot get into my açcouth.. only finish work at midnight I have to wait till 1am. Just time now till they realise their not good.. HSBC do their banking at 4 AM I believe ..everyone asleep? ?
Been with Yorkshire over 30 yrs ago discusting how they treat customers. . No revamp will bring them still together.

I have regretted using Yorkshire Bank ever since I opened a business account with them one month ago.
It took over three weeks for their ‘Merchant Team’ to get back in touch with us. By this time I had already bought a Square Card Reader otherwise I wouldn’t have been able to take payments.

It has taken a month and STILL no online banking! This is completely unacceptable for anyone needing to Manage their business payments online. It is so impossibly confusing and complicated to use a simple service!

So, as I result of not being able to bank online and pay important invoices from my business and I was forced into marking the journey into town and make the payment over the counter.... THEN THEY TOLD ME IT WOULD COST ME £25.00 to use this service!!!??

That’s when I decided to switch Bank.

I don’t know how long Yorkshire Bank expect to be around much longer with their constant Bad reviews and poor customer service.

Yorkshire Bank actually harmed my business.

Is all so complex .Thank god for Paypal!!!!!!

Yorkshire bank app won't let me log on again !! Every day issues with app.
Shocking old fashioned IT systems.