Shiraz working for Yell.com is an extremely nice guy.He assisted me on many issues regarding my website updating. May Allah the Almighty bless him with His great generous favours & prosperity. Wel... See more
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So far our experience has been excellent, friendly and with good communication. The associate that we have been dealing with (Shah) and the team behind him have taken time to understand our needs as n... See more
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Our experience with Yell has not always been positive over the 25+ years we've advertised with them but the call we had with Pam was first class, she was friendly, helpful, not at all pushy, very kn... See more
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Martin today was awesome, i called to discuss cancelling our contract at the end of our term. Martin listened, supported what we didnt know (the parts that we could better as a retailer) and ackn... See more
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Company details
- #9 of 12 best companies in Online marketing agency
About Yell
Written by the company
Yell, a champion of local business since 1966, empowers consumers and businesses to effortlessly connect. Every month, we help millions of consumers find the local services they need, while businesses across the UK benefit from our powerful digital marketing solutions to be found, trusted, and chosen online. We want to transform everyday business to improve everyday life.
Digital marketing solutions provider
As the UK’s number one for managed digital advertising for local businesses*, and 50+ years of experience, we know how to help your business grow.
Over the years, hundreds of thousands of businesses have trusted Yell’s marketing services. In fact, some of our clients have been with us for over 30 years!
We build and manage digital marketing solutions that help your business to get the leads you actually want. As a partner of Meta and Microsoft, as well as one of the UK’s top Google partners**, we know how to level up your marketing and drive your business’s success.
From your business profiles, reviews, social media, websites, and advertising campaigns across search engines and social media, we do it all as part of an all-in-one managed digital marketing solution.
We offer 3 powerful digital marketing solutions that will be tailored to your business, industry, ideal customers, and goals:
Activate
Activate is great for businesses who want to be found online, apply for customer jobs & build credibility.
Amplify
Amplify is ideal for businesses who want a strong online presence and a professional, conversion-focused website (trust us – we’ve built over 140,000!).
Accelerate
Accelerate is perfect businesses who want to reach ready-to-buy customers across multiple platforms and drive leads.
Features you get as part of our digital marketing solutions:
- A strong online presence across up to 58 platforms
- Ads across Yell.com & the Yell app to drive ready-to-buy enquiries
- Instant access to local customer leads with Yell Ads & Jobs
- Request & manage Yell reviews
- Post across social media platforms in a tap
- Easily manage reviews across platforms (Amplify & Accelerate only)
- A conversion-focused website (Amplify & Accelerate only)
- Expertly managed search, social & display ads (Accelerate exclusive)
- Help & support just a call or message away
- Advice & guidance to help get the most out of your solution
- Manage your solution & view performance via the app
- Updates to your profiles, website & ads whenever needed (Amplify & Accelerate only)
- Regular performance reviews & optimisations (Amplify & Accelerate only)
- Advanced call tracking & analytics (Accelerate exclusive)
- A dedicated account manager (Accelerate exclusive)
Let us take care of your marketing so you can focus on what you do best – running your business.
Want to grow your business? Let's get started today. Call us on 0800 777 445 or visit our website.
*We’re number 1 among direct competitors (those that target local businesses regardless of the customer’s industry)
**Google, 2024
Written by the company
Contact info
United Kingdom
- 0800 777 445
- www.yell.com
4.1
Great
16K reviews
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Stay away only signed up 4 days ago and…
Stay away only signed up 4 days ago and came under financial difficulties so couldn't pay for contract. I explain to customer serive and all they said there is no call of period didn't care about your situation. They pray on small bussiness with no help just wants your money.
22 April 2026
Unprompted review
Reply from Yell
Hello Richard,
Thank you for taking the time to share your feedback, and I’m genuinely sorry to hear about your experience.
I’m sorry that you’ve found yourself in financial difficulty so soon after signing up, and that you felt your situation wasn’t taken into account when you contacted customer service. That’s clearly not the experience we want anyone to have, especially when dealing with something as important as your business.
If you’re open to it, I’d encourage you to get back in touch via this link https://yell.com/contactus/ with your Yell account number so we can review your situation properly and see if there is anything further we can do to support you.
Thank you again for your feedback.
Kind regards Mark
Martin today was awesome
Martin today was awesome, i called to discuss cancelling our contract at the end of our term.
Martin listened, supported what we didnt know (the parts that we could better as a retailer) and acknowledged the nature of my call.
No hard sell to stay, but adding massive value which remined me why we joined with Yell in the first place.
We are likely to stay and just review our current package.
Martin from Salford you are a credit to Yell!
22 April 2026
Unprompted review
Reply from Yell
Hello,
Thank you for taking the time to share such detailed feedback.
It’s great to hear that Martin was able to support you in a helpful and honest way during what could have been a difficult conversation. We’re really pleased he could add value by discussing ways to strengthen your current setup and helping you get more from your package.
We’ll make sure your kind words are passed on to Martin, recognition like this means a lot.
We’re glad you’re considering staying with us and reviewing your package, and we’ll be here to help whenever you’re ready.
Kind regards Marie
Reply from Yell
Hello Nicolae,
Thank you for your feedback.
We’re glad to hear Emma was able to get everything set up properly for you. We’ll be sure to pass your kind words on to her. If you need any further help, we’re always here.
Many thanks Abbie
The lady was very helpful
The lady was very helpful and explained the process of cancellation
22 April 2026
Unprompted review
Reply from Yell
Hello Gwenda,
Thank you for your feedback.
We’re pleased to hear that the team member was helpful and clearly explained the cancellation process for you. If you need any further assistance, please don’t hesitate to get in touch.
Many thanks Chris
Reply from Yell
Hello Bob,
Thank you for your feedback.
We’re glad to hear the agent was very helpful and professional. We’re sorry the call quality wasn’t clear on this occasion. If you need anything further, we’re here to help.
Kind regards Zoe
Very helpful
22 April 2026
Reply from Yell
Hello James,
Thank you.
We’re glad you found the service helpful.
Many thanks Lee
Straightforward completion of my…
Straightforward completion of my request and clear guidance and info about Yell free listings and business app use
22 April 2026
Unprompted review
Reply from Yell
Hello Chris,
Thank you for your great feedback.
We’re really pleased to hear that your request was handled smoothly and that you found the guidance around our free listings and business app clear and helpful. If you need any further support, we’re always here to assist.
Kind regards Priya
Reply from Yell
Hello Raitis,
Thank you for your kind words.
We’re so pleased to hear you had a brilliant experience and that we could help. If you need anything else, we’re always here for you.
Kind regards Chris
From the initial call to the set up I…
From the initial call to the set up I chose the team was both knowledgeable and more important listened to what your needs were. No pushy sales just informative conversations based around your needs. The set up wa quick and efficient and couldn’t recommend them more.
21 April 2026
Reply from Yell
Hello Lee,
Thank you for such a thoughtful review.
We’re really pleased to hear that you felt listened to throughout the process and that the team took the time to understand your needs without any pressure. It’s great to know you found the conversations informative and the setup quick and efficient.
Your recommendation means a lot to us, thank you for taking the time to share your experience.
Kind regards Mark
Clear and Concise.
21 April 2026
Unprompted review
Reply from Yell
Hello,
Thank you for your review.
We're glad you found the service clear and concise.
Kind regards Greg
Without a doubt the best service I have…
Without a doubt the best service I have ever had over the phone. Initially wanted to cancel my subscription as I believed that my business model had changed, but Martin ensured me, explained how and why it's still important to have a public facing, reviews based platform on show. Adjusted the cost for me, ensured me that over the next 24 hours changed would be made too. Brilliant service. Thank you to Martin H.
21 April 2026
Unprompted review
Reply from Yell
Hello Ethan,
Thank you so much for your fantastic feedback.
We’re delighted to hear that you had such a positive experience over the phone, and that Martin was able to support you at a crucial moment. It’s great to know he took the time to clearly explain the value of maintaining a strong public-facing presence and worked with you to find a solution that fits your business needs.
We’ll be sure to pass your kind words on to Martin, he’ll be thrilled to hear this. Thanks again for taking the time to share your experience, and we look forward to continuing to support your business.
Many thanks Lee
Thousands spent and nothing to show for it.
Extremely poor experience with Yell. After spending thousands on advertising, I’ve had no return and no meaningful support whatsoever. The only contact I’ve received has been repeated phone calls and text messages chasing payment.
Despite making multiple requests to close my account, I am still being billed, including additional charges of over £40. This is unacceptable given I have clearly asked for the account to be closed.
I have also made formal GDPR requests regarding my personal data, which have not been responded to within the required timeframe. This raises serious concerns about their compliance with data protection obligations.
Overall, I’ve had no benefit from the service, constant pressure for payment, and ongoing issues even after trying to end the agreement.
I now have to spend even more of my time that could be spent running my business to escalate this matter to the Information Commissioner’s Office.
21 April 2026
Unprompted review
Reply from Yell
Hello Shane,
We’re really sorry to hear about your experience and understand how frustrating this situation must be.
We take concerns like yours very seriously, particularly around account management, billing, and data protection. Please be assured that your case is currently being looked into as a priority. We are reviewing the details of your account, including your requests to close it and your GDPR enquiry, to ensure everything is handled correctly and in line with our obligations.
We appreciate that this has taken up valuable time from running your business, and we sincerely apologise for the inconvenience caused. A member of our team will be in touch with you directly to resolve this matter as quickly as possible.
Thank you for bringing this to our attention.
Kind regards Abbie
Reply from Yell
Hello Dean,
Thank you for your review.
We're delighted to hear that you had an excellent experience with our service.
Kind regards Penny
Run for your life.
Run for your life.
Yell bill us for our small independent business website - which is 'run' using Wix. Unfortunately we were passed onto this system (not our choosing). Our website has gone down on multiple occasions. Most recently, for over a whole week. When you call Yell - they blame Wix "we have nothing to do with it, we just do the billing". When you call Wix "It's not us, you need to speak to Yell".
They set me round in circles for an entire day passing the book between them but refusing to communicate with each other - hence me having to do all the calling. I was utterly frustrated by the end getting no answers or even a simple apology for their incompetence. When I asked for compensation (given we're paying for a service they couldn't provide) they both refused - again just blaming each other.
Appalling lack of knowledge, customer care or support. Independent businesses rely on their website etc to ensure business. Yell couldn't care less about that.
When I asked them to speak to Wix themselves rather than continue to ask me to call them and continue on the never ending merry-go-round of hellish phone calls... they said no as they don't have any direct dealings with them. Except the partnership they entered into in 2021!
Being between Yell and Wix is a complete nightmare. They blame each other and refuse to take any accountability for the lack of notification we should have received - ultimately leading to our website going into a total blackout.
If you are an independent business, and care about your customers - you do not want to be anywhere near these clowns.
20 April 2026
Unprompted review
Reply from Yell
Hello Jenny,
We’re really sorry to hear about your experience, and we understand how frustrating and disruptive this must have been, especially with your website being down for such an extended period.
We want to be clear that this isn’t the level of service we aim to provide. Being passed back and forth between teams without clear ownership or communication is not acceptable, and we appreciate you taking the time to explain what happened in detail.
While there are separate responsibilities between platform providers and billing/support teams, that should never result in you having to manage communication between companies yourself. We recognise how this added to your frustration, particularly when your business relies on your website being live and accessible.
We’d really like the opportunity to look into this properly and ensure your concerns are addressed. If you’re open to it, please contact us directly with your account details via this link https://yell.com/contactus/ so we can investigate what went wrong, clarify responsibility, and work towards a fair resolution.
Thank you again for your feedback, it highlights where we need to improve, and we take that seriously.
Kind regards Abbie
Reply from Yell
Hello Kyleigh,
Thank you for your kind words.
We’re really glad you had a great experience and that you like the website. It’s great to hear the lead guarantee stood out to you as well, that’s something we work hard to deliver on.
We appreciate your support and look forward to working with you again.
Kind regards Greg
Very helpful
20 April 2026
Unprompted review
Reply from Yell
Hello John,
Thank you for your kind words.
We’re glad you found our service helpful, your feedback means a lot to us.
If there’s ever anything more we can do for you, don’t hesitate to reach out.
Many thanks Chris
Reply from Yell
Hello Derek,
Thank you for sharing your great review.
We're so pleased you found us to be helpful and informative.
Please let us know if we can help further.
Kind regards Lee
“Excellent service
“Excellent service, great communication throughout. Highly recommended.”
16 April 2026
Reply from Yell
Hello Paul,
Thank you for your kind feedback.
We’re delighted to hear you experienced excellent service and clear communication throughout.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
Kind regards Paul
Lisa Craig has really helped with…
Lisa Craig has really helped with making sure our campaign is performing well, with updates on how we are doing as well as asking if there is anything else she can do to support us! we really appreciate the support.
17 April 2026
Unprompted review
Reply from Yell
Hello Andy,
Thank you for your great feedback. We’re so pleased to hear that Lisa has been such a valuable support to your campaign. Keeping you updated and proactively offering help are exactly the standards we aim for.
We’ll be sure to pass on your kind words to Lisa.
Thanks again for your support
Mark
Meena was brilliant
Meena was friendly, helpful and polite, she helped me do everything I rang for and more.
17 April 2026
Unprompted review
Reply from Yell
Hello Richard,
Thank you for your lovely feedback.
We’re delighted to hear that Meena provided such a positive experience. Her friendly, helpful, and polite approach is exactly what we aim for, and it’s great to know she was able to assist you with everything you needed and more.
We’ll be sure to pass on your kind words to her. Thanks again for sharing your experience.
Many thanks Chris
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