YelpReviews 

6,151
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 473 reviews, most reviewers were let down by their experience overall. Many customers found the service to be poor, with issues ranging from unhelpful interactions to a lack of communication and support. The website was frequently criticized for being difficult to use and navigate, with some reporting problems making changes or accessing necessary information. Customer service was a significant point of dissatisfaction, with many describing representatives as rude, dismissive, and providing inconsistent information. Additionally, the pricing structure was often seen as unfair, with some feeling they were overcharged or that the costs were not justified. However, some customers also noted positive experiences with staff, highlighting individuals who were friendly, professional, and provided excellent service.

What people talk about most

Service

Reviewers mention negative feedback about service, with many expressing extreme dissatisfaction and calling... See more

Website

Customers had negative experiences with the website, describing it as a "rubbish platform" and "absolutely... See more

Customer service

Customers consistently note negative experiences with customer service, describing it as unsatisfactory and... See more

Staff

Consumers find staff to be ambiguous, with some reviewers praising employees for being exceptionally friendly... See more

Price

Reviewers highlight negative aspects of price, with many expressing dissatisfaction over unexpected charges... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolute TRASH! They literally pull legitimate reviews that highlight businesses and keep the one bad one center stage as if people are not going to Google first lol. Refused to pay for advertisin... See more

Rated 1 out of 5 stars

Yelp is a quid pro quo organization. If you don't know what that means, try pay-to-play. I was an early believer in Yelp when they were operating out of a house. They could care less about people an... See more

Rated 1 out of 5 stars

Carvana in Texas offers to sell and buy cars ONLINE without the hassles associated with selling a used car to a dealer. I am selling a 2014 one owner luxury sedan with 35,000 miles in like new condi... See more

Rated 1 out of 5 stars

Beyond Disappointed: Do Not Hire Aptive Environmental - "technician" spent all of 1 min in my backyard "spraying" Sent me bogus pictures and a laundry list of what he supposively did. Lie. I was stand... See more


Company details

  1. Restaurant
  2. Food products supplier

Information provided by various external sources

San Francisco - User Reviews and Recommendations of Top Restaurants, Shopping, Nightlife, Entertainment, Services and More at Yelp


Contact info

1.4

Bad

TrustScore 1.5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.4

All reviews

(6,151)

480 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I wish I had checked some reviews…

I wish I had checked some reviews before signing up for Yelp advertising. I joined last Friday, and before the weekend was over, I’d already received over 80 sales calls—not ones that could help my business, but people trying to sell me something else. Since Monday, I’m not sure how many more I’ve gotten because I installed a call blocker to handle some of them. I’ve tried calling to cancel the ads but ended up on hold for over 45 minutes on multiple occasions. The chat option on their site just loops endlessly, so you can never reach customer service. I even tried canceling through my credit card company, but they said they can’t do anything until I’m actually charged, at which point they can help with a dispute.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

I have tried several times to contact…

I have tried several times to contact Yelp by telephone, and by sending an email to my supposed Customer Success Manager. No response from and long wait times on the telephone to the point where I finally hung up before speaking to anyone.

I need to make changes to my Yelp page but can't make those changes independent of the assistance of Yelp. Thus, the information on my Yelp page is outdated because they won't contact me.

1 April 2026
Unprompted review
Rated 2 out of 5 stars

The worst service EVER


The worst service EVER. I went to trade my car in for a new car at Nissan of Ft Myers.I was told that I was approved for the new car 2026 Nissan Rogue. I and my girlfriend even signed the papers from suncoast the bank that approved us. Approximately 3 weeks later the salesman Palm called me up and tells me that we need to return the vehicle because the loan fell through. I didn't really care about the loan not going through. I was upset because I tossed the registration from the car that was traded in. So o go to the DMV to get a new registration and come to find out that Nissan of Ft Myers never attached the tag back to the vehicle I was going to trade in. So technically I am driving illegally. I messaged Palm who sold us the car that fell through and still nothing is being done. I also spoke to the finance manager Mr Garcia yesterday and was told that he would get a hold of there title company to get to the bottom of this situation and call me back. Still no call back. This is not the way business should be done. I had also talked to the General Manager the other day and all he cared about was the bad google review that I posted. What about caring more about the customer and taking care of what's more important. Buyer be ware of this shady company

25 March 2026
Unprompted review
Rated 1 out of 5 stars

I'm a business

Yelp sends people to my business and when I try to respond to them there is no account found. I made it clear I don't want to pay for yelp because I never got good leads from them. They are letting people send me messages I cant get back to them on. Very sneaky!! They have always been this way and constantly try to get me to pay there high fees.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Factory Direct Windows and Doors in…

Factory Direct Windows and Doors in Oveido Fl
We recently had all new high impact windows installed by this company and it was the best experience possible. The finished install is absolutely perfect! It is on time, and totally everything as represented. No delays and the installers and staff made this experience seamless.
The pricing was more than fair compared to other companies and the workmanship is second to none.
We recommend Factory Direct Windows a Doors in Oveido to everyone who needs windows and a fair deal.
Dave and Gail in Mims Fl.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Not allowed to close my Yelp Business page

I opened up a yelp business page, i tried to close the account many times and they told me that they do not close accounts unless you shut down your company. I don't want a yelp page anymore, you have no control over your account and now i cannot close it. Worse website ever !

30 March 2026
Unprompted review
Rated 1 out of 5 stars

Attempting to manage business listings…

Attempting to manage business listings with Yelp from outside the United States has been extremely frustrating.

We operate multiple business locations and found that many listings were automatically created with incorrect phone numbers and email details. Because verification codes are sent to those incorrect contacts, it becomes impossible to claim or correct the listings.

Attempts to contact support have been difficult. The toll-free number does not work internationally, and response times through support channels have been slow. Additionally, account verification processes (such as CAPTCHA checks) repeatedly failed, preventing account setup.

Overall, the system appears difficult to use for international businesses, particularly those with multiple locations. We would strongly recommend improvements to international support access and bulk listing management tools.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Get dismissed is efficient.

Get dismissed is a very helpful organization. They are promp and efficient. My documents was prepared with a high standard of knowledgeable information of traffic laws. I will highly recommend anyone who is seeking to have there traffic ticket dismissed.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Started using yelp for the business…

Started using yelp for the business signed up for something after receiving a promotion.And then, when the promotion was over, they charged his fourteen hundred dollars within a week, unbounced to us... when you sign up for the program, you sign up for everything.All at once, and then they just take you and then you try and fight it.And they say they rendered services which they never did.. complete fraudsters trash.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE!

With regards to SHEIN. This company features goods from clothing to everything else. Buyer beware! Aside from bait and switch tactics, in other words feature one price and when you go to pay, another higher price. You are lured into spins/games which offer multiple free items ( I mean after all you earned them) however when you check out, you are charged and not afforded the opportunity to get expensive item you chose. Garments are of inferior quality, inferior fabric and hardly look like pictures and are impossible to send back!!! Garments do not run true to size. Trying to reach anyone to lodge an issue is impossible. You might as well chalk your experience up as your loss and donate item to good will !!! BUYER BEWARE ! If I could give them a half star, I would! You ask for date of issue. There have been a couple of incidents however most recent a couple of days ago.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

This should be a monthly communicative experience

My Son and I met at the wonderful Speakeasy The Rendition for our Father Son communicative anniversary. What that involves is a relaxed discussion in a secluded [in the back of Vitello`s Italian Restaurant in Studio City. Speakeasy that is a blast in the past during the Prohibition era. We have been to a few in New York, but nothing to the breath and measure in beauty of the Rendition Room. We are at the front of the restaurant with a on time reservation greeted by the true Master of ceremonies the great Scott. With Scott we enter the Rendition Room opening with a book case and then parting and walking through a curtain. Inside the warm cozy room soothing dark room with booths at the wall , middle of room cozy stuffed armchairs and tables facing the grand Wurlitzer . Up front you can sit at the bar to better watch Scott in action. He handles it all making sure one and all is taken care of moving swiftly like a middle linebacker. Witty humor and attention are the mainstay of the evening. Scott is never intrusive, so my Son and I can get to the reason for the evening, straight communicating with just each other. To touch base with our thoughts and emotions are necessary to have a Father/Son relationship that grow smoothly or possibly not. This quiet haven is a place to keep the communicative lines open. You can order food from main dinning room or just have drinks. All good, and great place to take your wife. I did and she loved it.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Lack of Accountability and Support for Businesses

I am beyond frustrated with Yelp and the way they handle serious issues that directly damage a business’s reputation.

We recently received a negative review from someone who clearly confused our company with another business. This is not the first time — it has happened multiple times. Every time, we report it, explain the situation, and provide context. And every single time, Yelp did absolutely nothing.

This is unacceptable. Incorrect reviews are not harmless — they lower our rating, mislead potential clients, and directly impact our revenue. A platform that profits from businesses should have basic systems in place to verify or remove clearly inaccurate reviews. Yelp chooses not to.

What makes this even worse is the constant pressure to pay for advertising. Yelp has no problem calling, emailing, and pushing for higher monthly payments, yet shows zero urgency when it comes to protecting the businesses that fund their platform.

At this point, it feels like Yelp is more interested in selling visibility than maintaining fairness or accuracy. There is a clear lack of accountability, transparency, and real support.

For any business considering relying on Yelp, be aware: you may be paying to be on a platform that allows false information to harm your reputation — and does nothing to fix it.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Guidelines? Maybe for others, but not Yelp itself.

Review posted to a business that belongs to an individual that I know. The review contained these statements from the reviewer:
"Only way to get good service is by being WHITE!!!! "
" I just want the same service the WHITE PEOPLE get!!!! If I received the same service then why I never get a call back?"
I reported this review to Yelp. They replied back that their 'moderators' had reviewed it and decided to leave it posted. Let's take a look at their 'guidelines' that pertain to reviewers:
"Inappropriate Content: Yelp prohibits threats, harassment, lewdness, hate speech, or any form of bigotry." If those statements are not bigoted in nature, then I guess I have no idea what is. So much for their 'prohibition' position. Obviously, they support the very behaviors that they claim that they have no tolerance for.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Beware of the 300$ "Free" ads

I tried to advertise on Yelp and they gave me 300$ in credit. I had 3 "suggestions" for different customers that were 10 hrs to 4 days old and I noticed my "credits' were down to $105. that's 65$ per lead so if I do a car lockout for 75 they take 65 of it!!! seems more like a Scam!! I ended my Free ads before they could get into my bank account !! There is a reason companies don't allow reviews on their site!!

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Yelp is a scam

Yelp is a scam! These people should be in prison! Stay far away! If you are a small business, Yelp will take you for a finacial ride, as they have a badge to commit fraud and false advertising. Don't believe me, try it for yourself!

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely garbage I am advertising…

Absolutely garbage I am advertising with them and I get a lot of called non for work just people trying to sell me advertising and leads . Save yourself time money and effort. Do not use yelp business ads complete and utter garbage.

24 March 2026
Unprompted review
Rated 1 out of 5 stars

We bought a Dyson vacuum

We bought a Dyson vacuum. After waiting 3 weeks. I called Dyson to cancel the order. Dyson rep gave us a discount, canceled that order and reorder another vacuum. It arrived 2 weeks later. We charged the vacuum and went to vacuum. It vacuumed wonderful but the battery that was supposed to hold a 40 minute charge. We called Dyson and returned the vacuum being told we would get a refund in 14 days.Today I called Dyson to ask where my refund was. They still hadn't sent it. They finally sent my refund. Although Dyson has a great reputation, they do not stand behind their very expensive products

23 March 2026
Unprompted review
Rated 1 out of 5 stars

Stanly Steamer was absolutely horrible

Stanly Steamer was absolutely horrible. They didn't get stains out. While polishing my wood floors they sprayed the chemicals unto the walls. And after I gave permission to one of the workers to use my bathroom, instead of removing a mirror that was in the way he got pee all over the wall, floor and toilet.

2 March 2026
Unprompted review

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