YEMA Manufacture Horlogère Française 1948 Reviews 

4,586
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 290 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional manufacturing quality, stunning vintage design, and remarkably accurate timekeeping of the mechanical watches. Consumers also deeply appreciate the swift, secure delivery process, the lovely packaging with nice extras, and the extremely helpful support team available via live chat. Some reviewers were not happy with delivery delays, noting extended wait times and poor tracking updates regarding their product shipments. A few other people also felt that communicating with after-sales support during lengthy repair processes and dealing with defective items was quite challenging.

What people talk about most

Product

People report positive experiences with product, noting that the watches are stunning, exceptionally well... See more

Quality

Clients share positive opinions on quality, highlighting the stunning design, reassuring heft, and high-end... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that shipments... See more

Service

Reviewers highlight positive aspects of service, consistently praising helpful discussions, efficient... See more

Customer service

Consumers find customer service to be positive, highlighting proactive and responsive email and chat support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Yema Navygraph Barracuda is a beautifull tool-watch which is very comfortable to wear = 5 stars. The unique design of every dial is much more attractive live in comparison to the pictures on the Y... See more

Company replied

Rated 5 out of 5 stars

Great looking watch, runs well and feels great n the wrist. Came in a lovely package with a really awesome travel case, cool pilot patch and key chain type pilots tab as well. Deliver was not g... See more

Rated 5 out of 5 stars

My Yema superman 500 was shipped fast and safe. I'm beating the shit out of this watch for over 2 years. Holidays, sports, swimming, being clumsy. The watch keeps running accurate, looks still... See more

Rated 5 out of 5 stars

My Superman Moontide Titan with cmm.11 movement runs very exact and complete perfect within cosc. Titan watch and strap are very good, lightweight quality and perfect to wear. The dial is fantasti... See more


Company details

  1. Watch Manufacturer

About YEMA Manufacture Horlogère Française 1948

Written by the company

🇫🇷 INDEPENDENT FRENCH WATCHMAKING MANUFACTURE SINCE 1948

YEMA is a third-generation family-run watchmaking independent brand established since 1948. As Official Partner of French Air Force and French Navy, YEMA designs professional toolwatches to equip the military, astronauts, sportsmen and explorers. Alongside these instrument watches, YEMA also develops refined classic timepieces as well as contemporary sports watches featuring integrated bracelets, reflecting the full breadth of our French watchmaking expertise.

Over the past few years, YEMA has made significant investments aimed at insourcing a good part of its production and constantly improving the quality of its manufacturing processes by using new equipment as well as expanding and modernising its workshops and production lines. YEMA now works with new local French & Swiss partners, within a 72 km radius of Morteau, to secure a more responsible and higher quality production.

YEMA’s gradual transition towards a watchmaking Manufacture operating model has enabled a new range of higher-end Manufacture Calibers.

💬 YEMA's Customer Service is available 24/7 through online chat on Yema.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5k reviews

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Asks customers to review

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Replied to 89% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(4,586)

908 reviews in the last 12 months

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Rated 5 out of 5 stars

Yema Rallygraf Alpine Cup Series Purchase

My purchase of my Yema Rallygraf Alpine Cup Series watch was excellent. The watch was low stock and required time to ship, but Yema kept me informed. Once shipped, the watch arrives in perfect shape all the way from France to Japan. The watch exceeds expectations and I am enjoying wearing it as a new addition to my collection. Highly recommend!

21 July 2026
Rated 5 out of 5 stars

Automatic movement is base for my…

Automatic movement is base for my choice. Second, movement was designed in Yema manufacture. Mostly microbrands use Sellita or Miyota. Unique shape fit best fir my wrist. Only thing I must consult is the sound of movement while I do some move of my hand. It sounds like maraca (shac-shacks). Apart from that looks fabulous and enjoy me every day

23 July 2026
Rated 5 out of 5 stars

Another Rallygraf

Another Rallygraf, bronze-gold this time. Super fast delivery at no cost! Very good watches, good bracelets, nice design with a lot of history behind, very good build quality, very reasonable price! All good then!

19 July 2026
Rated 1 out of 5 stars

Terrible costumer service!

I bought a watch and 2 extra straps. Shipment took some time ( 10 days), I saw that one of the straps was sent was not the one bought ( different size and colour) which don't even fit the watch. Costumer service says 24/7 they do respond, but hasn't been able to find a solution. Sometimes it seam they don't care for their clients. This was my first time buying from Yema, overall I am happy with the watch. But costumer service is terrible, they are not interested to help. I don't know what to do know as I have been contacting as I already payed for a product that I never got and they just don't solve the issue. It has been now over a month and still waiting for my strap.

22 June 2026
Unprompted review
YEMA Manufacture Horlogère Française 1948 logo

Reply from YEMA Manufacture Horlogère Française 1948

Dear Fernando,

We understand the frustration you've experienced regarding your recent order and would like to apologise for the situation.

We would however like to clarify that the notifications you have been receiving are the result of a service ticket being created in our system, which is why those specific messages are indeed automated.

However, our customer service team has also been replying to your inquiries—often almost instantly—and had previously informed you that the correct strap would be shipped to you even before we received the incorrect one back.

After checking our records, we can confirm that your replacement strap has indeed been shipped and you should receive it in the coming days. Please note that a tracking number is not available as it was dispatched by simple letter.

We appreciate your patience while this is on its way to you and apologize again for the initial mix-up.

We would also like to thank you for your return on the watch itself and your satisfaction with it. It is much appreciated.

If you ever need any other information or have any questions, please don't hesitate to reach out. We are available 24/7 via the live chat service on our website.

Best regards,

Nicolas
Yema Customer Support

Rated 5 out of 5 stars

Bought my first YEMA watch recently

Bought my first YEMA watch recently, the Alpine Rally Graf and I absolutely love it. Beautifully made and lovely attention detail. Great service and was worth the small wait. I will be back again for another watch soon.

16 July 2026
Rated 5 out of 5 stars

My second Yema watch purchase.

This was my second watch purchase from Yema.  The purchase both times was straightforward and very easy.  The staff was very friendly and helpful with my questions.  I'm sure there will be additional purchases in the future from Yema.  I highly recommend both for the quality of their watches and the superior customer service. 

14 July 2026
Unprompted review

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