One of the few EU suppliers that have actually mastered the art of selling to UK. Great range of clothing with sometimes some seriously good deals to be had. Delivery charge is very reasonable, and th... See more
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Review summary
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Reviews shaping this summary
Everything was great. I purchased a suit and I had limited time before the event. I contacted customer service and they expedited shipment. The only problem I had was with Klarna. I wanted to pay i... See more
Pricing/sales re great. Ship times are quite slow, Free Express shipping for regular shoppers & $400+ orders would be great though.
Company details
About YOOX
Written by the company
Explore YOOX, the world's leading online lifestyle store for fashion, design and art: a special shopping experience awaits!
Shop the most prestigious brands for men, women and kids, along with a sophisticated selection of home design and exclusive collaborations with international artists and designers.
Discover new arrivals and incredible deals every week. YOOX is synonymous with reliability, quality and convenience, thanks to our competitive pricing and quick and easy returns that ensure worry-free shopping from start to finish.
We’ve got just the thing for you: create your dream wardrobe with unique pieces and sought-after styles.
Each purchase on YOOX is authentic and secure, managed with careful attention to detail and a customer-centric philosophy.
Don’t miss out on the chance to create memorable fashion moments with exclusive and iconic pieces.
Get inspired by our curated edits: find everything you’re looking for on YOOX!
Contact info
Italy
- www.yoox.com
4.2
Great
125K reviews
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The company is legitimate and safe
The company is legitimate and safe. The products, of good brands, are authentic at a very affordable price. Never had problems with the delivery.
16 April 2026
Top quality high end luxury designer…
Top quality high end luxury designer products at pocket friendly prices
16 April 2026
Extensive range of quality product at…
Extensive range of quality product at affordable prices...excellent delivery and returns service.
16 April 2026
I love your designer sales
16 April 2026
Yoox is great
Yoox is great. Nowadays, we don't get a lot of crazy bargains even at the outlets. However, Yoox, from time to time, would sell some of the stuff at the price so low it is almost ridiculous. Just love shopping luxury stuff at unbelievable prices. Thank you so much
13 April 2026
I’ve been purchasing through you for a…
I’ve been purchasing through you for a decade now, and I’ve always been satisfied especially with your service and availability.
You’re number one!
16 April 2026
Everything was great
Everything was great. I purchased a suit and I had limited time before the event. I contacted customer service and they expedited shipment. The only problem I had was with Klarna. I wanted to pay in installments via Klarma, but sadly they didn't accept any of my credit cards, I have American banks Visa and American Express.
13 April 2026
You are always informed on where your…
You are always informed on where your parcel is and when you are going to get it
15 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Looks like Yoox is really going down…
Looks like Yoox is really going down the drain.
After 15 years being a client, I have been really furious with them lately.
My order has been placed 25.03. Never been delivered to the address listed. Instead, with huge delays, they actually delivered it elsewhere, to the pick up point. I wrote them a message that I am not going to be running around looking for my parcel and asked to be reimbursed.
Well, 900 euros and three weeks later, order has not been delivered and I wasn’t reimbursed. Radio silence from their so called customer service.
They are not what they used to be. Stay away.
15 April 2026
Unprompted review
Reply from YOOX
Hi, thanks for your feedback. We are sorry about the problem you encountered and that your experience on yoox.com was not up to your expectations.
We have seen that you contacted us via email. We will do our best to resolve your problem as quickly as possible. Thank you for your patience.
GREAT PRODUCTS IN GOOD PRICES
GREAT PRODUCTS IN GOOD PRICES. THE CUSTOMER SERVICE IS EXCEPTIONAL.
15 April 2026
It’s always fun to shop and it’s easy…
It’s always fun to shop and it’s easy exchange and get a refund. My last purchase was the red purse, which is absolutely love it. It’s true to description thank you.
11 November 2025
Extremely smooth and efficient with…
Extremely smooth and efficient with great products!
14 April 2026
It is now 15 days with no refund
It is now 15 days with no refund. Customer service is non existent. AVOID
14 April 2026
Unprompted review
Reply from YOOX
Hi James, thanks for the information. We are sorry that you experienced problems with your refund. We have seen that you contacted us via email. We will do our best to resolve your problem as quickly as possible. Thank you for your patience
I would give Yoox 0 rating if it were…
I would give Yoox 0 rating if it were available. I have been a customer for 23 years and have never had such an appalling experience to date. I currently have multiple returns stuck in the UK with UPS due to incorrect information being provided by Yoox to UPS on the returns label, missing package for over 2 months with no refund and no UPS returns label with new orders. The UK customer service number currently has a fault and I have sent multiple emails over the past few weeks with no response.
14 April 2026
Unprompted review
Reply from YOOX
Hi Iva, thank you for your comment. We are sorry to hear that your experience on yoox.com was not up to your expectations: the opinions of our customers help us continuously improve our services. We have sent you a private message via Trustpilot. We kindly ask you to reply with your order number and email address so that we can proceed with verification. Thank you for your cooperation
I always find it interesting deal for a…
I always find it interesting deal for a reasonable price and good quality product
13 April 2026
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