Yopa Reviews 

25,065
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,767 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and local agents for being exceptionally helpful, friendly, and approachable, keeping everyone well-informed throughout the entire house selling and buying process. People deeply appreciate the prompt communication, highly efficient service, and professional support that consistently make property transactions feel much smoother, quicker, and less stressful. However, some customers also noted frustrating issues regarding poor communication, unresponsiveness, and a lack of proper support after the initial onboarding phase. A few reviewers additionally experienced unexpected hidden costs, administrative delays, and difficulties when dealing with recommended third-party services.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting efficient processes and strong communication.... See more

Customer service

Customers report extremely positive experiences with customer service, highlighting fantastic support and... See more

Response time

Clients share positive opinions on response_time, highlighting prompt communication and efficient updates... See more

Price

Reviewers highlight ambiguous aspects of price, as customer experiences vary widely. Many consumers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have bought and sold houses using Yopa and would definitely recommend them to anyone else. Our agent Dan was very friendly and efficient. He was available for questions and updates via WhatsApp, wh... See more

Company replied

Rated 5 out of 5 stars

I purchased my house through Jayne and I can’t praise her enough! She was extremely helpful and considerate for viewings, second and even third viewings to measure spaces. If I ever called with a prob... See more

Company replied

Rated 5 out of 5 stars

We sold our home with Yopa within 1 week. Tami Young been with us from the beginning, she’s seems very experienced, answering any question you may have, very quick in response, either by phone, email,... See more

Company replied

Rated 5 out of 5 stars

Dear Divya, Thank you for the update, and for the congratulations. I wanted to take this opportunity to thank both you and Alan Mann for all of your help throughout this process. Although the... See more

Company replied


Company details

  1. #39 of 48 best companies in Estate Agent
  2. #23 of 30 best companies in Estate Agents

About Yopa

Written by the company

Brilliant customer reviews and an award-winning service aren’t the only reasons to sell with Yopa. Here are some of the other ways we’ll help you have a smooth move:

  • The same full service as a high street agency, every step of the way.
  • Fair fixed fees from £999*.
  • Your own local estate agent, there in person throughout your sale.
  • Choose not to pay until your home is sold with No Sale, No Fee for extra peace of mind.
  • Contact us during evenings and weekends, not just inside office hours.
  • Get expert help with mortgages, conveyancing, moving in, and more.
  • Complete visibility of offers, viewings, feedback, and more in YopaHub, our simple online tool.

Book a free valuation

Read about our service

FAQs

Need a hand? Call us on 0333 305 0202 or visit yopa.co.uk and we’ll be happy to help.

*Prices vary in some London postcodes.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

25k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(25,065)

1,708 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 service with Yopa

10/10 service with Yopa for the sale of my first home. Matt Drewery has been exceptional, keeping me updated at every stage and always on hand to answer any questions. Wouldn’t hesitate to use them again and would recommend to anyone selling their home 🏡

23 July 2026
Yopa logo

Reply from Yopa

Thank you for lovely feedback, Amanda! We are so pleased to hear you received a 10/10 service from your local Yopa agent and provided great communication at every stage of your house sale. We will certainly pass your kind words onto Matt - Lowri 🏡

Rated 5 out of 5 stars

Great service

Great service, arriving promptly and sending an immediate valuation report.

24 July 2026
Yopa logo

Reply from Yopa

Thank you for your wonderful feedback, Ian! We're so pleased to hear that you received prompt service and an immediate valuation report. We'll certainly pass on your praise to the team - Becca 🏡

Rated 5 out of 5 stars

Excellent service

This is the second property we have sold through Yopa using our local Yopa agent Dave Cook. Dave always goes the extra mile to ensure all sale opportunities are followed up and any queries are answered promptly. Many thanks Dave, your help and guidance has been much appreciated.

23 July 2026
Yopa logo

Reply from Yopa

Thanks for your awesome review, Andy! We're so pleased to hear that our agent David's hard work and dedication helped with the sale of your second property. We'll certainly pass on your praise to him - Becca 🏡

Rated 5 out of 5 stars

Helena & Becki have been professional…

Helena & Becki have been professional from the start. Gave honest appraisal and advised not to market too high as we probably wouldn't get any viewings. Sold to the 5th viewer within 7 weeks of going on the market. It's the legal stuff that has taken the time. Very impressed and would recommend to other sellers. Thank you, Helena & Becki 😘

23 July 2026
Yopa logo

Reply from Yopa

Thanks for your wonderful review, Karen. We're so pleased to hear that our agents Helena & Becki provided such a professional and honest appraisal, leading to a quick sale for you. We'll certainly pass on your praise to them - Becca 🏡

Rated 5 out of 5 stars

Stuart was brilliant!

Stuart was brilliant throughout the entire process. Incredibly friendly, highly professional, and easy to communicate with. The photos he produced for the listing were outstanding and really made my property stand out. I couldn't be happier with his service and would recommend him without hesitation!

22 July 2026
Yopa logo

Reply from Yopa

Thank you for your wonderful feedback, Eden! We're so pleased to hear that our agent Stuart provided such a professional and friendly service, and that the photos truly made your property stand out. We look forward to your recommendations - Becca 🏡

Rated 5 out of 5 stars

Emma was very professional from start…

Emma was very professional from start to finish on our house selling , updating us daily with market interest. And then the sale.

Highly recommend.

9 January 2026
Unprompted review
Yopa logo

Reply from Yopa

Thanks for your lovely comments, Jon. We're so happy to hear about your positive house-selling experience and the excellent communication you received from your agent Emma. We'll certainly pass on your feedback to her - Becca 🏡

Rated 1 out of 5 stars

Dishonest

Dishonest sales person to a tee. Yopa (Medway, James) did nothing but delay and stall our purchase ending with us being “gazumped” after six weeks of conveyancing. Our money & any remaining faith in estate agents gone. Greed & dishonestly sadly wins out again. Avoid.

14 July 2026
Unprompted review
Yopa logo

Reply from Yopa

Thank you for taking the time to leave a review, Maria. I am very sorry to hear about your experience whilst purchasing a property through Yopa. We are reviewing your feedback internally and will be sure to pass this onto the relevant team. - Derrie 🏡

Rated 5 out of 5 stars

Excellent and efficient service

David was excellent to deal with as our agent from day one. Throughout the whole process he explained how everything worked and managed the whole process. He was very quick to arrange all the necessary elements to get the advert live and made the process extremely easy for me. He hosted all of the viewings and from our first meeting I was reassured he would work hard to market and sell the house. I can only recommend David and Yopa to everyone selling a house in the area.

8 July 2026
Yopa logo

Reply from Yopa

Thank you for your fantastic feedback, Nicola! We're so pleased to hear that our agent David provided such excellent service, explaining everything clearly and making the process extremely easy for you. We'll certainly pass on your praise - Becca 🏡

Rated 1 out of 5 stars

Dreaful

Dreaful, as soon as they call you get asked if you want to view, despite of the rightmove form tells them clearly I would be interested when i get an offer but have got questions I'dneed answering before I can consider it properly. Can't get info, they tell you don't have your questions then read them out to you. Then got asked if I've got an agent whilst ignoring me asking if she'll answer these questions, basically wanting me to sign up, even though my rightmove form tells you that I do have an agent and that i live 300 miles away. So no reply to my questions and I dismissed the property, was in two minds as it was constantly taken off the market. Shame but hey.
And then as a thank you they just add you to their mailing list for adds. Brilliant.

21 July 2026
Unprompted review
Yopa logo

Reply from Yopa

Thank you for taking the time to share your feedback. We are sorry to hear about your frustrating experience with our service, particularly regarding the lack of answers to your questions and the communication issues. We understand your disappointment and will review your comments to improve our processes. Nika 🏡

Rated 5 out of 5 stars

I cannot recommend Stuart at Yopa…

I cannot recommend Stuart at Yopa highly enough. From start to finish, he provided an exceptional level of service while managing both the sale of my property and the purchase of my new home at the same time.
What could have been an incredibly stressful process was made so much easier thanks to Stuart's professionalism, expertise, and constant communication. He kept everything moving forward, coordinating both transactions seamlessly and ensuring that any issues were dealt with quickly and efficiently. His knowledge of the property market and attention to detail gave me complete confidence throughout the entire journey.
What really stood out was Stuart's dedication and commitment. He was always available to answer questions, provide updates, and offer honest advice. I genuinely felt that he had my best interests at heart and was invested in achieving the best possible outcome for me.
Selling and buying simultaneously can be challenging, but Stuart handled everything brilliantly, keeping all parties informed and ensuring the process stayed on track. Thanks to his hard work, what could have been a very stressful experience turned into a smooth and successful move.
If you're looking for an estate agent who is knowledgeable, proactive, approachable, and genuinely cares about their clients, I would wholeheartedly recommend Stuart at Yopa. Thank you for your outstanding support and for helping make my move such a positive experience.⭐⭐⭐⭐⭐

22 July 2026
Yopa logo

Reply from Yopa

We are incredibly grateful for your wonderful feedback and are so pleased to hear about your positive experience, Richard. It's truly rewarding to know that our agent Stuarts efforts to provide exceptional service, especially during the complex process of selling and buying simultaneously, made such a significant difference for you. We'll certainly pass on your comments - Becca 🏡

Rated 5 out of 5 stars

David made it stress free considering…

David made it stress free considering we had not bought and sold a house for 35 years.Lots of communication made a massive difference to us. David went over and above to help us. It felt like a pretty simple situation for us I know it wouldn’t be but we didn’t feel any pressure . The whole team involved were very good and we thank them for that as we were in Australia visiting our daughter and young grandson while this was going on. A massive thank you to a wonderful team. We would highly recommend Yopa to anyone.

22 July 2026
Yopa logo

Reply from Yopa

Thanks for your wonderful review, Lorna. We're so pleased to hear that your experience selling your home was stress-free, especially after so many years! It's wonderful that our agent David's communication made such a positive difference, and that you felt supported even while abroad. We'll certainly pass on your feedback to him - Becca 🏡

Rated 5 out of 5 stars

YOPA PERSONAL EXPERIENCE

We experienced a personal service beyond our expectations, kept informed, updated and shared information. Answered all our questions / queries throughout very promptly. Always a phone call / email answered and dealt with promptly. We couldn't have asked for more from Ben our Yopa manager. Such a genuine and real person, understanding and felt we were looked after excellently. Thank you Yopa team with special thanks to Ben. Highly recommended the company, services and staff.

22 July 2026
Yopa logo

Reply from Yopa

Thank you for your wonderful feedback! We are glad to hear that you received such personal service and felt well looked after. We appreciate your high recommendation of our company, services, and staff. Nika 🏡

Rated 4 out of 5 stars

Good experience

Our agent, Ben, was outstanding. He was always ready to help with any questions and as a go between. He couldn’t do anymore to help. The after sales could have done more to help, Francesca did try to find out when asked but otherwise I heard nothing from that side. I’ve never bought a property before so can’t compare with shops to go and see someone personally.

22 July 2026
Yopa logo

Reply from Yopa

We're pleased to hear about your positive experience with our agent. We appreciate you bringing the after-sales communication to our attention. We are always looking for ways to improve our service, and your feedback is invaluable as we review our processes. Nika 🏡

Rated 5 out of 5 stars

My house sales consultant Wayne was on…

My house sales consultant Wayne was on time for my valuation appointment and was knowlegeable regarding Yopas terms and the services they provide
All in all very professional while he conducted the meeting
I have since decided not to sell but wouldn't hesitate to contacted him again should the need arise.

Alexander GowYoung

22 July 2026
Yopa logo

Reply from Yopa

We are so pleased to hear about your positive experience during your valuation appointment. It's wonderful to know that our consultant was professional and knowledgeable. We appreciate you considering us for your future needs. - Derrie 🏡

Rated 5 out of 5 stars

Very professional service from start to…

Very professional service from start to finish

Sold extremely fast and would not hesitate to use again in the future

22 July 2026
Yopa logo

Reply from Yopa

Thank you for your amazing review, Leon! We are pleased to hear our local agent provided a professional service from start to finish and sold your property quickly. We will certainly pass your kind words onto the team - Lowri 🏡

Rated 5 out of 5 stars

Thank you for all of your help through…

Thank you for all of your help through the process. Would definitely recommend.

22 July 2026
Yopa logo

Reply from Yopa

Thank you for your positive review, Maria! We will certainly pass your kind words onto the team - Lowri 🏡

Rated 5 out of 5 stars

Def worth using

I can't praise Leanne Ord ( York ) enough.
Instead of a virtual viewing, she actually made time out her busy schedule to do the viewing personally, was professional but approachable all through the viewing. Asked pertinent questions, to do with the property.
Made the whole experience easy and throughly worthwhile.
She definitely knows her onions.
When we come to sell, I will be using her and her team to market the property.

21 July 2026
Unprompted review
Yopa logo

Reply from Yopa

Thank you for taking the time to leave us your lovely review, Adrian! We are pleased to hear Leanne provided a professional service whilst viewing one of our properties. We will certainly pass your lovely words on - Lowri 🏡

Rated 5 out of 5 stars

This was perhaps our most challenging…

This was perhaps our most challenging move to date! However we feel we must mention one member of the Yopa team in Dumfries in particular. Emily was the member of staff we dealt with consistently throughout the purchase of our new property. She was always very helpful and informative and offered us reassurance when on a number of occasions things became quite challenging!We would both like to thank Emily personally, we are now in our property and wading trough the boxes!
Thank you Emily you were a pleasure to work with.

21 July 2026
Unprompted review
Yopa logo

Reply from Yopa

We're so happy to hear about your positive experience during what sounds like a challenging move, Glenda. It's wonderful to know that our agent Emily provided such consistent support and reassurance. We'll certainly pass on your praise - Becca 🏡

Rated 5 out of 5 stars

I absolutely can recommend Yopa

Initially I was unsure about using an online estate agent. However I decided to go ahead and use Yopa as they offered a very flexibility payment plan for selling my property. My agent is Jim Howgate sold my property in just 3 days of being on the market - amazing. I cannot praise him enough. He is extremely prompt, professional and has an abundance of local knowledge of properties in my area. He is keen to help you with your ongoing search for another property too. I absolutely can recommend Jim Howgate & Yopa to friends and family. Well done and thank you

20 July 2026
Yopa logo

Reply from Yopa

Thanks for your awesome review, Donna! We're delighted to hear that our flexible payment plan and the excellent service provided by our agent Jim exceeded your expectations. We'll certainly share your praise to all involved - Becca 🏡

Rated 5 out of 5 stars

Great service

Great service, very informative. Thanks Stu you were ace.

21 July 2026
Yopa logo

Reply from Yopa

Thank you for your lovely feedback, Mark! We are pleased to hear our local agent provided a great service and was very informative. We will certainly pass your kind words on - Lowri 🏡

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look