Yorkboutiquelets Reviews 

168
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Visitors frequently praise the fantastic central locations, noting that the apartments are spotlessly clean, beautifully decorated, and conveniently close to popular local attractions and restaurants. Travelers also deeply appreciate the exceptionally comfortable beds, secure parking facilities, and well-equipped kitchens that make their short breaks feel like a true home away from home. However, some customers also noted minor cleanliness or amenity issues, such as occasional dust, Wi-Fi limitations, or minor stains on furnishings. A few guests mentioned that certain spaces felt a bit cramped or slightly difficult to locate upon initial arrival.

What people talk about most

Location

Users describe positive interactions with location, frequently praising the brilliant proximity to the city... See more

Facilities

Customers had positive experiences with facilities, frequently highlighting spacious rooms, well-equipped... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the exceptionally... See more

Product

Customers consistently note positive experiences with product, describing the accommodation as an amazing,... See more

Service

Clients share positive opinions on service, highlighting that the staff went above and beyond to arrange... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We stayed in Aura Retreat for a few days and was perfect for the 2 of us. It came with parking and located near to 3 different supermarkets so perfect if you want to save money and cook meals. The fla... See more

Rated 5 out of 5 stars

Stayed at Dixon’s Yard for 3 nights. Excellent apartment clean, comfy and in an excellent position to visit all the sites York has to offer Great to have secure parking on site. Close to some gre... See more

Rated 5 out of 5 stars

Our recent 3 night stay at Minsters Keep was fabulous. The apartment is ideally situated exactly as described just 2 minutes walk from the Minster and the shambles. It was fully equipped with all e... See more

Rated 5 out of 5 stars

Malt Shovel Court York with Free Parking Great information beforehand made the self check in faultless and the parking stress free. The property didn’t disappoint either. Looked exactly like the ph... See more


Company details

Written by the company

York Boutique lets specialises in boutique accommodation within York City centre or within a 15-minute drive into the centre . We take care of all aspects of managing the property with keeping the highest standards. York Boutique lets pride ourselves on high quality service, not just with our property standards but with our entire service from start to finish and take pride in always offering the highest customer service standards. Our small friendly team of 7 staff have in-depth knowledge of York and the surrounding area and are able to advise guests to make the entire experience enjoyable and to help property owners get the most out of their property investment. Our purpose is to make sure that our guests get the very most out of their stay and have a memorable and enjoyable time so they want to return time and again and recommend us to friends and family members. Compared to other booking agents, we are a small company which means any issues or complaints that you may have regarding your booking and the trip itself will always be dealt with promptly as there is always someone at the end of a phone where you will be talking to a member of the team.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

168 reviews

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4.6

All reviews

(168)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Great stay

Great stay in a very clean, well appointed comfortable apartment. Home from home. Nice short walk into the centre either by road or along the river

24 March 2024
Unprompted review
Rated 5 out of 5 stars

York Boutique Let’s - One of the best apartments we have ever stayed in!

Myself and my three friends have this weekend just stayed at 21 Hudson Quarter Apartment in York and it was great! What a GORGEOUS apartment! We totally loved it! From the fabulous decor, stylish soft furnishings & high quality fixtures and fittings. The whole apartment had a wonderful homely feel whilst being super swish and immaculately clean!

The beds were also extremely comfortable, (so much so I checked who the mattresses were made by as I’m now thinking of getting one!)

We were surprised too at just how quiet the apartment was for such a central location, which was great!

As four female friends we also felt super safe in these gated apartments that had a security office available at all hours.

The communication prior to our visit was also excellent, as this was a self check-in apartment but thorough directions were emailed about where to find the key-safe and how to find the apartment, which was close to ‘The Grand’ hotel.

We would all definitely return again in a heartbeat! In fact we didn’t want to leave! We may return in the summer next time though so that we could also enjoy use of the private balcony!

Many thanks ‘York Boutique Lets’ for helping to make our reunion weekend so great! 🙏😊🥂🎉

16 February 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I spent over £500 for 2 nights in a ‘luxury’ apartment for my son’s 21st birthday celebrations and it felt anything but luxurious. It was cold, grubby and generally uncared for. Having complained to the management team during our stay, messages went back and to and they requested photos. I asked for an email address to send them to and they sent me an incorrect email. Having booked through booking.com I decided to take it up with them on my return as it was impacting on our family time together and I didn't want to spoil my son's birthday. Both parties have been dismissive of my complaint as I didn't pursue it at the time. It seems very unfair and spoilt our break. Surely they should take responsibility for the apartment being in that condition.

2 December 2023
Unprompted review
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Reply from Yorkboutiquelets

Hello Janet,

Thanks for taking the time to leave this review. You first contacted us at 6.30pm to explain that the radiators upstairs only were turned off. These simply needed turning on and the upstairs would have warmed up within an hour. There was no issue with the heating downstairs.

You stated the bathroom was unclean and the bathroom window would not close.
We replied straight away, with sincere apologies, requesting photos and also offered to have somebody visit the property the following day. You very clearly refused anybody to come to the apartment to rectify the issues you had reported and failed to forward any photos over despite being sent the correct email address.

We had the property inspected upon your departure, there was no issue present with the window, we could not sadly account for any cleaning issues at this point as you had used the property.

We are very sorry that you felt disappointed with your stay and the service you were provided. As per the message thread on booking.com you can clearly see we tried our best to assist you and rectify any issues throughout your stay, and only wish we were given the opportunity to do so.

Kind Regards,
York Boutique Lets

Rated 5 out of 5 stars

We stayed in The Willows in York

We stayed in The Willows in York, the accommodation was a detached house in a quiet neighbourhood and just around the corner from the local Spar. There was free on site parking and even a PlayStation to keep the kids entertained at night. The accommodation was clean and well maintained and would happily recommend this place to others.

30 December 2023
Unprompted review
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Reply from Yorkboutiquelets

Hello Tony,

Thank you for taking the time to leave us a review, we are so glad you and your family enjoyed your stay.

Kind Regards,
York Boutique Lets

Rated 5 out of 5 stars

I stayed at Fishergate…

I stayed at Fishergate apartment/townhouse for 3 nights in January with my mum (80) and my 2 young kids. The apartment is on a busy main road but noise was not an issue (and I'm a light sleeper). The outside and entranceway is a bit off-putting but once inside, the apartment is really lovely. Very well renovated - a high standard throughout. We had a very minor issue of a few lights not working, and York Boutique Lets sorted it straight away. The apartment was very clean, lovely comfortable beds and plenty of pillows, soft towels, quality bedding etc. The kitchen has a Nespresso machine (the type that uses the small pods) and some pods are provided, as well as instant coffee and tea. There was also a bottle of prosecco for us in the fridge which was a lovely touch! There are two large showers (no bath) and both are lovely warm and powerful.
The apartment is over 3 levels. The ground floor is just the entranceway and cloakroom. On the first floor there is the kitchen, lounge, 2 bedrooms (which adjoin) and a shower room. On the second floor is the master suite, which is very luxurious. The stairs up to the second floor are quite steep, which is worth bearing in mind. We had originally planned for my mum to have the master suite but she didn't feel confident on the stairs.
The apartment has some lovely original features, high ceilings and sash windows. The heating is very effective and we were able to keep lovely and warm despite the cold weather outside.
A few doors down is The Mason Arms. We ate here twice and it was lovely, proper pub food.

2 January 2024
Unprompted review
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Reply from Yorkboutiquelets

Hello Georgina,

Thank you so much for your lovely review, we are so glad you enjoyed your stay with us and are glad we managed to sort out the issues with the lights promptly for you. We would love to accommodate you again in the future.

Kind Regards,
York Boutique Lets

Rated 5 out of 5 stars

Fantastic getaway

We booked last minute for York Boutique apartments. Lydia was amazing & dealt with our enquiries quickly & efficiently. Hot water in the shower was cold, the landlord came out that same evening & fixed it. Beautiful apartment with everything you need. The beds were so comfy. We will definitely stay there again.

1 January 2024
Unprompted review
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Reply from Yorkboutiquelets

Hi Hazel,

Thank you for leaving such a kind review, we are so glad we managed to find you somewhere to stay and you enjoyed your break with us! We look forward to hopefully accommodating your stay again in the future:)

Kind Regards,
York Boutique Lets

Rated 4 out of 5 stars

We stayed at Livingstone street…

We stayed at Livingstone street apartments modern and it was nice and clean. Finding parking in the road can be a problem and walking into city centre takes about 20 mins. We were 6 people staying so were told about the sofa bed in the lounge and no problem with that but there were no bed sheets only a duvet inner with no duvet cover and I had to go out and buy a bed sheet as the mattress were quite old. Underneath the dining room table there is screws sticking out and it did scratch my husbands leg and hand so hazard to be looked at. The toilet seat is also loose and would need securing.

Heating were nice and warm no problems and overall lovely apartment to stay in just a bit far out to walk going into the city centre.

30 December 2023
Unprompted review
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Reply from Yorkboutiquelets

Hello Tessa,

Thank you for taking the time to leave us a review.
We provide all of the duvet cover, bottom sheet and pillowcases for your use, they are stored in the property. Had you called us when you were there we could have advised you on this!
Thank you for pointing those out to us, again had we known during your stay we could have sent somebody over to rectify, but we will look at this.

Kind Regards,
York Boutique Lets

Rated 4 out of 5 stars

Lovely apartment BUT

Lovely apartment BUT

The description says free car parking is included however what they don`t tell you is that the car park is a public car park across the main road so is difficult for unloading/loading luggage. Also there is no guaranteed reserved parking and on the second day there we spent nearly 2 hours driving around to find a parking space because the car park was full. A major disappointment and next time I would book a hotel with a free car park on site.
Also, the under floor heating did not work in the ensuite bathroom, and the towel rail did not work in the main bathroom which would have been nice mid-winter.
Also there was no kettle, instead a fiddly coffee machine which didn`t work so we had to use a saucepan to boil water - not good!

27 December 2023
Unprompted review
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Reply from Yorkboutiquelets

Hello Siwan,

Thank you for leaving us this review. As per our communication, the Bootham House property is located in the centre of York where as parking is extremely restricted. The car park is literally a minutes walk over the road and would generally cost £16+ per day should you pay and display, we offer this service for free.

Had we known you had any issues at all with the under floor heating and the towel rail, we have tradesmen working who could have attended very quickly. We are really sorry for any inconvenience this may have caused you.

The property does not have a kettle as it has a hot water tap, therefor it works exactly the same as a kettle, instructions for this can be found in the welcome folder, alternatively had you called our line we could have advised you of this.

Glad you enjoyed your stay otherwise!

Kind Regards,
York Boutique Lets

Rated 5 out of 5 stars

A really beautiful apartment in the centre you York.

A really beautiful apartment right in the centre of York. Lovely and spacious, with modern decor. Check in was really easy, everything right on the door step. Will definitely return!

27 December 2023
Unprompted review
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Reply from Yorkboutiquelets

Hello John,

Thank you so much for your lovely review, we look forward to your return to York in the future!

Kind Regards,
York Boutique Lets

Rated 5 out of 5 stars

Great weekend

Stayed in the Ebor suites from Friday - Sunday this weekend. We was a family of 5 so stayed in the 3 bedroom house. House is absolutely stunning, very modern, clean, spacious property. X2 double rooms and x1 single room which was perfect as myself and my husband had the double room adjacent to the single room with an en suite In the middle.
Parents had their own room with their own on suites. Home was lovely and warm throughout. Very clean (spotless even). Beds were the best I’ve ever slept in I want to know what matress it is! Very local to the town centre and plenty of shops around for convenience.
Only downside is the parking, is does state very clearly that the 2 spaces aren’t necessarily yours, however, the streets located around including lower ebor street which says on the welcome letter is free parking, are all permits only. We had to park on a car park 15 minute walk away. Free between 6pm - 8am but cost us £35 each per car for the whole of Saturday day! Very pricy. We found that street home owners used the drive to the house.
Other than this I can’t fault it. Would deffo come back if the parking was resolved.
Thankyou

8 December 2023
Unprompted review
Rated 5 out of 5 stars

Stayed at Lucy's Lodge lovely flat with…

Stayed at Lucy's Lodge lovely flat with every amenity you would need. The place was perfectly clean and a brilliant location for sightseeing. Would most definitely return.

1 December 2023
Unprompted review
Yorkboutiquelets logo

Reply from Yorkboutiquelets

Hello,

Thank you for your lovely review, we look forward to hopefully accommodating you again in the future.

Kind Regards,
York Boutique Lets

Rated 4 out of 5 stars

Stayed 1 Patrick’s Pool

Stayed 1 Patrick’s Pool, amazing location for Christmas Market, as expected in such a prime position it was a little noisy at night but this didn’t spoil our stay. Huge apartment on several floors if you have mobility problems this is not for you. With four large on-suite bedrooms lovely lounge with an wood burner, sadly unable to use as it was full of ash and there was nothing to clean it out with or anything to burn or light it with. The pillows in all rooms could do with changing as they are very flat and uncomfortable. Overall a lovely few days. Also the light on the first flight of stairs is hazardous, its motion activating which is fine if your entering the property, had to send one of us down and activate it before exiting. The rug in the lounge is curling up at one corner and is a trip hazard, these are only minor things and I’m sure the owners could put it to rights easily. Otherwise a wonderful few days in a lovely warm apartment.

18 November 2023
Unprompted review
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Reply from Yorkboutiquelets

Hello Christine,

Firstly, thank you for your review, we are delighted that you enjoyed your stay here in York.
Thank you for pointing out these points, they will be investigated accordingly and corrected.

Kind Regards,
York Boutique Lets

Rated 5 out of 5 stars

Dixons Yard York- a perfect family get away

We couldn’t have chosen a better apartment for our family mini break .The accommodation at Dixons Yard was immaculate, spacious and catered for our every need . The beds were comfy and cosy and the kitchen area was huge.
Parking was secure and we felt safe within the gated community .
However the location was the biggest bonus . On a beautiful and interesting street with fabulous shops and eateries it was a very short stroll to the Shambles- from here all the delights of York were accessible .

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Piccadilly Place - 3 bedroom house.

The house was clean and modern - obviously newly refurbished. It was well equipped. Close to city centre - about 10 minutes walk. Parking space was a bonus. Only downside was the single bathroom in a house that 6 adults.

30 October 2023
Unprompted review
Rated 4 out of 5 stars

We stayed at the Abbots chambers

We stayed at the Abbots chambers, the location is perfect, however the apartment is a little tired, the shower head is rusty, there is mould around the shower try,the heater in the small bedroom was not working, there is a bad draught next to the bed which mad it cold. The curtains in the living room was falling down, all things that can be easily rectified

23 October 2023
Unprompted review
Rated 5 out of 5 stars

Thanks for sorting out a problem not of your making

I think organisations that you can't talk to another human being are generally not good. So Yorkboutiquelets fits my requirement of people on the end of a phone. And that became important. The original property we booked through them, became a no go as the final stages of renovation of the building was delayed. Yorkboutiquelets were great in finding us an alternative property at short notice. We stayed at Lawrence Apartment which was a bit further out than was wanted but was only 7 minutes walk to the city walls and 15 minutes from the places to visit. The apartment was clean, quiet and well equipped. Buses to the city run from outside which was handy. We had a wonderful week and would recommend both the apartment and Yorkboutiquelets.

17 October 2023
Unprompted review
Rated 5 out of 5 stars

Livingstone Street Apartments

We booked 2 apartments on Livingstone Street, both were fantastic! Great communication and directions for the day. Apartments were amazing, better than described, good layout, clean and even provided tea, coffee and milk. Would highly recommend either apartment.

13 October 2023
Unprompted review
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Reply from Yorkboutiquelets

Hi Sarah,
Thank you so much for leaving us such a lovely review. We would love to accommodate you again on any future trips to York.
Kind Regards,
York Boutique Lets

Rated 5 out of 5 stars

York made simple

Stayed at 8 Blue Bridge apartment. Brilliant location, easy parking and very well appointed flat that perfectly suited our needs. York is a beautiful city and the ease of access to points of interest and the abundance restaurants and eateries made for a great stay and desire to come back again.

9 October 2023
Unprompted review
Yorkboutiquelets logo

Reply from Yorkboutiquelets

Hello Nicholas,
Thank you for taking the time to leave us such a kind review. We are so glad you enjoyed your stay with us and hope you return in the future!
Kind Regards,
York Boutique Lets

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