York Fitness UK Reviews 

348
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional quality of the durable fitness equipment and the prompt, highly helpful support team that always responds efficiently. Consumers note that any unexpected issues with orders or missing components are always resolved rapidly by shipping replacements without any unnecessary stress. Some reviewers were not happy with delivery delays and problems caused by external courier services failing to deliver packages on schedule. A few other people also felt that missing parts and difficulties reaching customer support for warranty claims created a rather frustrating experience overall.

What people talk about most

Product

Consumers find product to be positive, highlighting the great quality and reasonable pricing of items like... See more

Customer service

Clients share positive opinions on customer_service, noting that the support team is exceptionally responsive... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, noting both prompt arrivals and severe delays.... See more

Response time

Reviewers express great satisfaction with the fast response times from customer service. Consumers frequently... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the equipment is very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quite a few things. Order process and delivery were simple and timely. The equipment is very good quality and reasonably priced. Instructions for assembly are very. Most importantly, the after sal... See more

Rated 5 out of 5 stars

Ordered 20kg dumbells, promptly delivered but to wrong address! However, contacted York who were straight on it and sorted a replacement v quickly with no fuss - impressive service. Kit has now safely... See more

Rated 5 out of 5 stars

What a great experience! Unfortunately my weights were damaged when the deliver company dropped them outside. One quick email to York Fitness and they are sending replacements and refunding postage fe... See more

Rated 5 out of 5 stars

Made an order for some dumbbells and they arrived writhin a couple of days. Unfortunately there was a plate missing but I just emailed the sales team and got an instant response saying that a replacem... See more


Company details

  1. Exercise Equipment Shop
  2. Fitness Equipment Wholesaler
  3. Online marketplace

Written by the company

The strongest name in fitness since 1932. Supplier of strength & fitness equipment for home (York Fitness) and professional gym and club facilities (York Barbell). York Fitness is a York Barbell brand specialising in weightlifting and fitness equipment for the home and garage gym market. Harnessing our experience from our commercial weightlifting and fitness equipment manufacturing we create high quality, yet affordable products for consumers of all levels and abilities. As the “Strongest Name in Fitness,” we will develop, manufacture and distribute quality strength and fitness products that enhance athletic performance and improve quality of life. We will surpass the expectations of our retail dealers and institutional accounts by providing world class professionalism and service.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

348 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(348)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordering was easy peasy

Ordering was easy peasy ! Product is excellent as york stuff always is , affordable quality bench and barbell , that do the job perfectly without having to spend a fortune . Been using york equipment since I was 13-14 and now 43 and still as good as it’s always been . Delivery was fast , Assembling product was no problem, all parts and tools were present, Items were great value and as described at the point of advertising.
Thank you York :)

25 September 2023
Rated 5 out of 5 stars

Ordered a few things now including…

Ordered a few things now including weights and folding bench. Website easy to order, delivery super fast and free. Customer service really efficient. Would recommend York fitness for all your gym needs as definitely value for money.

26 September 2023
Unprompted review
Rated 5 out of 5 stars

Folding weight bench

I bought a folding weight bench, great value and good quality. The barbell holders could do with being wider apart and the end of the seat could do with a lateral floor supports to aid stability. Other than that I'm happy with the quality. Fairly easy to assemble

24 August 2023
Rated 5 out of 5 stars

Multi gym

Multi gym as been delivered today. Delivered in time specified. Installed very efficiently by David He talked me through how everything worked. He even took away all packaging. David is a credit to your company. Well worth paying the extra for Installing. Fantastic service from looking on line, placing order and installation. Would highly recommend

11 September 2023
Unprompted review
Rated 5 out of 5 stars

Decent company with good customer service

Recently bought an exercise bike from York that had an issue and wasn’t right for me. They arranged collection and a refund promptly and communicated with me throughout. On my experience I would say this a decent company that has good customer service.

21 August 2023
Unprompted review
Rated 5 out of 5 stars

My experiemce with York Fitness UK

My experiemce with York Fitness UK, was excellent. I ordered the wrong size Ankle Weights, which I returned, and was given credit very quickly I then reordered correct size which again were received very quickly. Exvellent cistomer service will otder from York Fitness UK again. Many thanks. Nick Postle, Norfolk.

26 July 2023
Rated 2 out of 5 stars

R101 rower broken straps

Purchased r101 rower after 2 weeks straps snapped sa they supplied a spare set fitted them as instructed however again after 3 more weeks they snapped as well I must stress I have not over stressed the workouts on the rower possibly all told about 50 mins in total . As I have passed the return policy and I don't think any more straps would last long I have decided to scrap the rower so please read reviews before buying .reason I gave 2 stars was delivery time and customer service on a separate issue

12 August 2023
Unprompted review
Rated 5 out of 5 stars

My exercise bike arrived within a…

My exercise bike arrived within a couple of days of being ordered. It wasn’t easy to assemble but we had it up and running in less than 45 minutes . The monitor is easy to understand and there is a good range of suitable programmes to follow. Cycling is smooth and very quiet and I have found it quite easy to build up my time on the machine every day. It’s a great, solid machine with no wobble even though I have it on a mat on top of carpet. I am very happy overall, good value for money.

23 July 2023
Rated 3 out of 5 stars

Not very easy to contact

Hi I couldn't find the product I required on the website and was unable to contact sales by telephone.

24 July 2023
York Fitness UK logo

Reply from York Fitness UK

Hello, thank you for taking the time to write a review, we are sorry to hear of your disappointment. If you go to our product support page via our website, complete the form, we can help and advise on the part you are trying to find. See link https://yorkfitness.com/pages/product-support
Or go to yorkfitness.com and click "support" then "product support"
Or you can email the serial number / model number of the machine to yorkhelp@yorkfitness.co.uk
We have 100's of different parts across the range old and new. By completing the form will ensure we can look for the correct part. Thank you for your understanding
York Fitness Customer Service

Rated 1 out of 5 stars

Went on website put in model no and it…

Went on website put in model no and it came up with parts available for this model.
Unfortunately the seat has a different mounting configuration so won't fit.
New rollers font fit and the one handle sent is too big .
At least the pulling straps fitted .

25 July 2023
York Fitness UK logo

Reply from York Fitness UK

Hello, thank you for taking the time to write a review, we are sorry to hear of this issue. We would like to help and resolve this for you. Can you email the model of your machine to yorkhelp@yorkfitness.co.uk
We can then speak to our warehouse and look into why certain parts have been sent to you.
Thank you for your patience and understanding
York Fitness Customer Service

Rated 5 out of 5 stars

Very pleased with bench & weights…

Very pleased with bench & weights purchased. Arrived quickly, and kept informed of delivery status. Bench easy to assemble, both items purchased for a superb sale price. Will definitely return to York Fitness for future buys!

23 July 2023

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