Ordered 20kg dumbells, promptly delivered but to wrong address! However, contacted York who were straight on it and sorted a replacement v quickly with no fuss - impressive service. Kit has now safely... See more
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Review summary
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Reviews shaping this summary
What a great experience! Unfortunately my weights were damaged when the deliver company dropped them outside. One quick email to York Fitness and they are sending replacements and refunding postage fe... See more
Made an order for some dumbbells and they arrived writhin a couple of days. Unfortunately there was a plate missing but I just emailed the sales team and got an instant response saying that a replacem... See more
I ordered a barbell and dumbbell set and it came super fast. Two of the spin lock collars wouldn't screw on and customer services couldn't have been more helpful and they seemed very keen to not only... See more
Company details
Written by the company
The strongest name in fitness since 1932. Supplier of strength & fitness equipment for home (York Fitness) and professional gym and club facilities (York Barbell). York Fitness is a York Barbell brand specialising in weightlifting and fitness equipment for the home and garage gym market. Harnessing our experience from our commercial weightlifting and fitness equipment manufacturing we create high quality, yet affordable products for consumers of all levels and abilities. As the “Strongest Name in Fitness,” we will develop, manufacture and distribute quality strength and fitness products that enhance athletic performance and improve quality of life. We will surpass the expectations of our retail dealers and institutional accounts by providing world class professionalism and service.
Contact info
York Way, NN11 4YB, Daventry, United Kingdom
- sales@yorkfitness.co.uk
- www.yorkfitness.com
4.4
Excellent
347 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Disappointing
Disappointing! no information on purchase or on email about delivery and when I finally got a DHL notice it again didnt say much. then DHL said they would deliver between 1-2pm, never showed up, automated message on customer service number said they were running late and would still deliver. then they said they could not access the delivery address which is total BS. No ability to contact York and no ability to get in touch with DHL - York is responsible for the full customer experience and this has been one of the worst. will never purchase from this company again.
4 April 2024
Unprompted review
Reply from York Fitness UK
Good morning,
Thank you for your recent purchase. I am sorry to hear that you are disappointed with DHL delivery service. We are always contactable on sale@yorkfitness.co.uk or yorkhelp@yorkfitness.co.uk 8am to 4.30pm. Our customer service will always respond as soon as possible. Can you email your York order number and post code, we will look into this for you and advise with DHL.
Thank you for your understanding
York Fitness Customer Service Team
Very straight forward order got this…
Very straight forward order got this item at reduced price and really happy with the quality of it.
25 March 2024
Order came damaged & missing parts
Order came damaged & missing parts but this has be rectified with a replacement.
If you need to contact them dont use yorkhelp @yorkfitness.co.uk use sales @yorkfitness.co.uk
6 March 2024
Unprompted review
Ordered on 22nd Feb
Ordered on 22nd Feb. Now 11th March and Delivery still not arrived
23 February 2024
Reply from York Fitness UK
Hello, thank you for taking the time to review. I can see we received your email yesterday about this order. This will be looked into ASAP and resolved for you.
Thank you for your patience and understanding.
York Fitness Customer Service
The product I purchased is fantastic
The product I purchased is fantastic - absolutely delighted.
25 January 2024
Trouble free order and delivery
Delivery within time promised. No issues with order. Ordering straightforward.
25 January 2024
Fast delivery and great price
25 January 2024
Good products, good stock and well priced
Good products, good stock and fairly priced (usually cheaper diect that from stockists like Amazon.
25 January 2024
Noisy and sounds like it is broken
Exercise bike makes a very loud knocking with every turn of the pedals. Very annoying and distracting to me and anyone in my house/building. Clearly not right.
24 January 2024
Unprompted review
Reply from York Fitness UK
Hello, thank you for taking the time to leave feedback. Sorry to hear about your experience. I can see our customer service have been in contact with you and resolving the situation. Thank you for your patience and understanding.
York Fitness Customer Service Team
Took longer than expected to arrive
27 December 2023
Reply from York Fitness UK
Hello, Thank you for your recent order
We are sorry to hear your disappointment at the delivery time, we do advise 3 to 5 working days for orders to arrive. Due to Boxing day and New Years day being national bank holidays, we had lost two shipment days. Thank you for your understanding at this busy time
Kind Regards, York Fitness Customer Service
Despite a problem they were very…
Despite a problem they were very helpful and supportive and sorted everything out. Thank you
24 November 2023
Worth having a look … 👀
I had previously brought quite a few items from York fitness; cast iron plates, a bench, dipping belt, Dumbell bars, etc.
For the most part I found the price and quality of the products to be good, with only one exception. I had spent a fair amount on a Dumbell bench which was of poor quality. In hindsight I should of sent it back.
Before you buy anything from them be sure to check for reviews, otherwise give it a miss.
24 April 2023
Eliptical trainer
Contacted YorkFitness,was needing help with some elliptical trainer-apparently the maching is 16yrs old and no spares
29 November 2023
Unprompted review
Reply from York Fitness UK
Hi, we have just received this review. Please accept our apologies, we have checked through our mail boxes and we cannot see your email. Can you please forward the email to yorkhelp@yorkfitness.co.uk and we will look into this for you as soon as possible.
Thank you for your patience and understanding
York Fitness Customer Service
Kept informed about delivery
Kept informed about delivery. Fast efficient service. Very pleased.
27 October 2023
Efficient delivery of an obscure spare part
Delivered an obscure spare part quickly and at reasonable price, with an entirely online order.
25 September 2023
Rong peace come sent a email to tell…
Rong peace come sent a email to tell them no reply back
25 September 2023
Ordering was easy peasy
Ordering was easy peasy ! Product is excellent as york stuff always is , affordable quality bench and barbell , that do the job perfectly without having to spend a fortune . Been using york equipment since I was 13-14 and now 43 and still as good as it’s always been . Delivery was fast , Assembling product was no problem, all parts and tools were present, Items were great value and as described at the point of advertising.
Thank you York :)
25 September 2023
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