York Fitness UK Reviews 

Incredible customer service! The delivery provider managed to break my kettlebell and York fitness answered my email within an hour and arranged for a new kettlebell to be sent. They were also very kind and helpful and even upgraded my kettlebell. Would buy equipment from them every time. Thank you! 💜

The delivery company lost my barbell. I emailed the York customer service team and their response was immediate. They investigated the issue, ordered a replacement which arrived on time and refunded the delivery costs. I’m really pleased with the quality of the item too. Excellent service!

By accident I added an item to my order I did not require. I emailed York Fitness customer service in the evening and by early next morning I received an email response from Matej stating that they had issued me a refund and had changed my order. If only all companies could respond in this prompt and helpful manner ......

When in need of a spare part for my York cross trainer I easily found a replacement on the York Fitness website and the sales team comprehensively answered all my queries. The spare part arrived very quickly and when I had a further query on fitting the item Matej responded very quickly with detailed information.
Wonderful support from the customer services and sales team.

I was alerted by message of when the delivery driver would come.
I received all the items I ordered and it came after a few days which was good.
The driver was pleasant.

Quick delivery cast iron plates are good quality

10/10 experience with york as always top quality kit the customer service is very fast and on top of their game i will definitely be ordering from York fitness again. Lewis

My package arrived missing the 4 spinlock collars. I emailed customer service in the evening and got a reply at 8am the next day with the replacement sent out immediately (thanks Matej!). Product is great value for money.

The first parcel was lost in transit which was of no fault of York Fitness, when I advised York Fitness they gave me the option for a full refund or replacement, I choose replacement which was received within 3 working days.
Whenever I had any queries they always respond within the same day

It's been 3 weeks and I'm still yet to receive my order. I have been given no reason for the delay. My order was dispatched within a week of ordering and have received terrible communication from customer services. I was told once again that it would arrive today by midday and it's now nearly 4pm and have had no update. I've had enough of waiting around for deliveries that fail to arrive.

Ordered rack of weights 1-10kg, no issues, customer service replies to emaile very quickly. High quality kit!

Made an order for some dumbbells and they arrived writhin a couple of days. Unfortunately there was a plate missing but I just emailed the sales team and got an instant response saying that a replacement had been sent out. Matej Was really helpful and ensured that the issue was resolved quickly for me. Mistakes can happen but when felt with like this I have no issues at all with the service.

Great customer service on my second order with York. Of 2 parts to my order, DPD managed to deliver one half wrecked and lose the other half completely. Spoke to York and was sent a complete replacement with no quibbles. Zero stars for DPD, but that shouldn’t come as a shock to anyone.

Fantastic customer service! I bought some dumbbells for my husband and one of the collars wouldn’t spin down. I emailed York at 8pm, by 6.30am the next morning they had replied to say they were sending a replacement straight out.
Quick, efficient and fantastic service. Will definitely use again next time we need any fitness gear.
Thank you York!!

Customer Service was excellent when we were having issues with the independent delivery courier not delivering our parcel as expected. Every email was addressed promptly with an accompanying solution and their added apologies for inconvenience caused.
After much assistance on York's part to get this parcel (a Christmas gift) delivered without any further delay we eventually had to opt for a refund which was sent to us immediately.
It was unfortunate that we did not receive our goods directly from York, but we were so impressed with the service we received that we managed to locate another York item elsewhere and which we have now received.
Thank you York for your assistance, impressive!

I ordered from York Fitness - the parcel was split by the courier into several components and I wasn't in receipt of one of those - they kindly offered to send me a replacement - the handling of the issue was very kind and a bit unexpected these days.

What a great experience! Unfortunately my weights were damaged when the deliver company dropped them outside. One quick email to York Fitness and they are sending replacements and refunding postage fees. I had a reply within 30 minutes along with a sincere apology. Honestly can not fault the customer service. Special thanks to Matej for resolving this so quickly, there is still hope!

Breath of fresh air dealing with York Fitness. Any query I had was dealt with immediately and very satisfactory. The dumbells were despatched promptly, an excellent set of dumbells and an excellent price. Pleasurable experience

Received a York bench as a birthday present. Unfortunately it was too small for me. Matej at York listened to me and very kindly agreed that I could return it. Really great service. I’ve used York products for years and would really recommend them.

I ordered from York Fitness on 1 December because the website said delivery was 3–5 days. After I’d paid, I was told about extra picking/handling delays that weren’t mentioned anywhere, and then given a delivery date of 10 December, which is well outside the timeframe they advertise.
When I queried this politely, I was told my message was “hostile,” which felt unfair and quite unprofessional. No apology for that, either.
In the end they cancelled my order and refunded me because they couldn’t meet the delivery time they originally promised.
Refund was fine, but the whole experience left me feeling that the delivery info isn’t accurate and the customer service could be a lot better.