Yorkshire Water Reviews 

Had no water for 12 hours, now back on. Spoke to two Yorkshire water reps and they were excellent!! One in particular called Adam.

The biggest robbing companies ever for a poor job

I can’t thank Shahid of Yorkshire Water enough for his support and advice today. Lovely man he’s patiently took me through the website ( I’m rubbish at IT) explaining in detail what I needed to know and do. Shahid provided Absolutely Excellent service. Very appreciative of his support and kindness. Many thanks

My call was dealt with kindly and efficiently and I felt confident with the outcome

Amazing customer service. Extremely helpful lady. Very professional. Thank yoy

Lovely lady a pleasure to talk to.

I rang as my bill suddenly doubled in price, no way could I afford the extra in the middle of the financial year just like that, spoke with a supervisor after going round in circles with a rep. The supervisor understood eight away and gave me somethings to do and ring back two weeks later. Followed his directions and on ringing back all was great found the issue and boom it was solved

Heidi went above and beyond to help a distressed customer.. thank you

I had unintentionally defaulted on my payment plan due to being in hospital for 9 weeks. I was worried about paying a very large bill I couldnt cover. I was pleasently surprised when I was able to restart my payment plan at a new monthly amount I could afford, and set up a standing order to pay it. The customer service was very pleasent to talk to and conducted the call very proffessionally.

Spoke to three members of staff and all were extremely helpful and polite, the issue I had was resolved, well done to staff at Yorkshire water

Very helpful and professional

Very helpful and sorted my problem.

Having lost water supply earlier today I rang and waited 40 minutes to report the fault, around 5 hours later I rang for an update, and waited another 40 minutes to be told my supply pipe was damaged on the opposite side of the road and it was my responsibility. I did a search because I didn't agree with this :
"Yorkshire Water's responsibility ends at your property boundary (where your land meets the public pavement or road), including the communication pipe." not on the opposite side of the road.
When I asked if I'd be compensated they just laughed ,and they told me I was free to go and pay someone else because it wasn't their responsibility!
If you have a complaint you have to ring the same number and wait another 40 minutes

The lady I spoke to, was very helpful and professional, she also lowered my monthly payments, by more than half,
Extremely satisfied, with Yorkshire water.

Hands down worst customer service EVER!
TERRIBLE COMPLAINTS HANDLING SERVICE.
Zero accountability for rude passive aggressive staff and brushed over / ignored in final response letter.
Shahnaz Hussain - Head of Customer Services.. you should be ashamed and embarrassed.. Sending final response letters without even contacting me as a customer. You did not even follow your own internal process of stage 1 and stage 2!
ZERO ACCOUNTABILITY

Bit of a wait for call to be answered. But once through great customer service. Helped resolve my issue

Rang with a billing query. My call was answered promptly, I spoke with Danny who was extremely helpful and sorted out my query in a friendly, professional manner. Rang me back when he said he would and sorted out my new direct debit.

Good customer service. Very professional and friendly. My request was dealt with promptly and professionally.

Yorkshire water has come on in leaps and bounds. They listen and make sure that everything is done properly and are patient and very helpfull. They treat one with respect and kindness. They are an excellent example of customer help and customer care. Way to go Yorkshire water😁