Yorkshire Water Reviews 

The person who answered my phone call was very good and had time and patience to explain things to me.
The BIG down turn for me was the so called “MUSIC “ used to entertain me while I waited to be answered. I wear hearing aids and would like to know the decibel out put going into my ear. A Health and Safety issue for people who wear hearing aids ?

Your agent was polite, attentive and sorted my bill promptly, well done

Always, friendly and helpful. They know their job well, so are able to assist you the best and quickest way possible. Customer service are excellent.

YW advised they would replace our lead connection on 18/07/2024, then 25/07/2025 advise within three months we would have a replacement connection.

NO SERVICE WHATSOEVER MATTER IS WITH CCW

I have walked or ran around Swinsty & Fewston reservoirs for years! On 7th July I went with my 4 month old baby and my friend and her 4 month old baby and our 2 dogs! We had to stop near the end of our walk to feed our babies! One of which had been violently sick all over! I have received a letter with a parking fine as we were late back to the car after our walk. We did pay for parking we were just late back. I am very upset that Yorkshire Water would allow this company to fine me. 2 mothers alone with their babies and dogs struggling through maternity leave!

Is Fridey evening 25 house from my is from 4 hours like and no one from yorkshire water is ther to fix problem and them not care we from fee hours not have water , just if you call nice lady answer " sorry soon you will have water " past 3 h and same answer but water in tap - 0

Cannot fault Yorkshire Water. Extremely helpful and professional with regards to my problem. Concise, explained everything very well, gave me advice what to do .

The advisers were very helpful, polite and understanding. They dealt with the issue where they identified that my bill had shot up substantially and wanted to know if I had a leak. I had two leaks and the adviser decided to credit me back. She was very professional in dealing with the issue.

Marvellous service. I had a concern and the representative that answered me gave me advice and resolved my concern. Thank you.

Helpful and professional agents, fast service and effective solutions or services. Thank you

The service team at Yorkshire Water is absolutely First Class. I have contacted them several times, & always found them helpful, friendly, knowledgeable & caring. I wish all service providers could train their staff to the same high standards.

Woke up to slamming van doors outside the house, then they left the engine running for 30 odds minutes at 2am on a residential road. Then started calling people on speaker phone through the car. Really inconsiderate.

Also have hiked our bill loads in recent years (+50%) since a few years ago!

Hi,
My experience with Yorkshire water customer service was great. I needed my previous year's bill and it was urgent. They emailed my previous bills as it would be late to send it by post.

Leah is an asset to yorkshire water.
She is extremely helpful and honest, with excellent customer care.
I am greatful to leah and yorkshire water for their promptness, great service and hard work.we need more company like yorkshire water.

Lady on phone listened and took time to help and explain. Very good experience

Spoke to Abdul first thing this morning he was very polite and efficient. He dealt with my query promptly and resolved my issues. Perfect customer service.

Yet again we are left without water. A burst main in exactly the same place as the one a couple of weeks ago.
No idea when this will get resolved. No idea when the repair team commenced work, though we were told they were on site at 6 am, and a repair was expected to be completed within 4 hours! We are now over 5 hours in! Yet again we are victims of a private company who is only interested in paying dividends to their shareholders, after years of lack of investment back into the infrastructure. What a disgrace. We should never have sold our essential services off to private companies. It's not like we have any choice in the matter, or can go to another provider. What a disgrace!

I discovered YW alternate estimates and meter readings to calculate my quarterly bills and that they always underestimate twice a year (which went someway to explaining my huge bill this month!!). Because I had done my homework I knew what to ask and that, whilst Homeserve current offer sounds attractive at £1 per month per year, it increases 16-fold to over £16 per month thereafter and there is an excess. If my bill is large due to a leak, I would be better off signing up to the service, asking them to investigate a possible leak contributing to increased perceived water use, and cancelling after a year, I think. Took quite a bit of brain work to get to this point!! Martin’s Money Saving Expert may well have already shared this/I could be completely wrong 😂 PS also learned I can submit quarterly readings to avoid estimated bill, but only if my meter is accessible (worried mine might be cemented under manhole on driveway so good luck to anyone who has just resined!!!).

Actually I called concerning my Customer Reference, I love the way the Customer service attendant to me and how he explained well to me. It was so satisfying. But I need to also complain about not picking calls earlier. Thanks