You garden sorted a problem I had with unpacking 2 hanging baskets. I received a quick reply but the problem was resolved by my daughter. I informed the company that I did not need any further “access... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have given you Full stars because quality of plants are excellent. I don’t like Royal Mail service - 4 days in transit is no good for living plants. This may put me off purchasing from you i... See more
Company replied
Very good quality lavender plants, 23/24 survived being planted, so that's pretty good. Price very reasonable. Only hiccup was that the initial delivery of 24 turned out to be missing 12! The missing... See more
Company replied
Ordered some trees and when they arrived, they weren't in the best condition. After sending photos I was offered a replacement or full refund. Replacements arrived in good condition. Very pleased with... See more
Company replied
Company details
- #84 of 100 best companies in Garden
- #163 of 189 best companies in Garden centre
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
116k reviews
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The plant was pretty much dead on…
The plant was pretty much dead on arrival , I’ve potted it hoping maybe it will maybe do something next year ! Shame .
10 July 2026
Due to how the package was delivered…
Due to how the package was delivered the plants were useless. I complained,sent photos etc and within a few days had a refund. Thank you. YouGarden is an online company customers can trust.
8 July 2026
Plant was delivered earlier than…
Plant was delivered earlier than expected and in great condition. All in all a great service.
3 July 2026
Buddliea plants
Easy ordering and the plants arrived well packaged and in good time would recommend
10 July 2026
Buddleja Little Rock Stars,
I ordered 3 buddleja from You Garden and I was kept informed very swiftly after purchase as to where my order's processing was up to. On delivery I was pleased to note how carefully the plants had been packaged and they were all heathy and in excellent condition.
10 July 2026
Unhealthy plants
I ordered 6 plugs. One plug was dead when it arrived and another looked very unhealthy.
10 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wow these are so much bigger than I…
Wow these are so much bigger than I thought they would be ! Amazing value !
3 July 2026
Reply from YouGarden
Hello,
We're so glad you were pleasantly surprised by the size and found them to be an amazing value! We appreciate your kind words.
Kind regards,
YouGarden Customer Service
Great plants
10 July 2026
Reply from YouGarden
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
YouGarden Customer Service
Dead on arrival.
Dubious when packed. Deteriorating during transit (5 days). Dead on delivery. Would make good props for a Monty Python sketch
10 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the condition of your delivery. We understand your disappointment and are reviewing our packing and transit procedures to prevent this.
Kind regards,
YouGarden Customer Service
I have been with this company many…and his one was a disappointment 😥
I have been with this company many years. I was disappointed with the plants delivered. Only one all the other dried up.
18 June 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that most of your plants arrived dried up. We understand your disappointment, especially as a long-standing customer, and we are reviewing our processes to prevent this from happening again.
Kind regards,
YouGarden Customer Service
the geraniums took along time to show…
the geraniums took along time to show much growth, only showed growth in the last 2 weeks,but appear to be doing ok now.I did not expect them to take so long to show growth.
28 May 2026
Reply from YouGarden
Hello,
We appreciate you sharing your experience. We understand your surprise regarding the time it took for your geraniums to show significant growth. We're pleased to hear they are now doing well.
Kind regards,
YouGarden Customer Service
Product ok customer service poor
18 May 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that your experience with our customer service was not satisfactory. We are constantly striving to improve our service for all our customers.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that your delivery went well and that the quality of your plants is very satisfactory. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Great service
Great service, fresh plant delivered to the door, very well packaged for protection, I was out when it arrived, & luckily my item stayed put, the delivery instruction I left weren't followed unfortunately, as the plant was left in the middle of the pathway, it would have been better left tucked away near the wall, in a less obvious place.
No worries though, as it was received 😊
9 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear about the great service and that your fresh plant arrived very well packaged! We appreciate you letting us know that the delivery instructions weren't followed, and we will certainly look into this.
Kind regards,
YouGarden Customer Service
Plants in great condition
Although there was a mix up with the order initially, everything was sorted and resolved really quickly. The plants all arrived at a good size and in lovely condition.
9 July 2026
Reply from YouGarden
Hello,
We are so pleased to hear that even with an initial mix-up, everything was sorted and resolved quickly for you. It's wonderful that your plants arrived in lovely condition and at a good size.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that you received a good quality plant that was well packaged and arrived on time. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Delivery was fine… potted up the 3…
Delivery was fine… potted up the 3 plants, only one is looking like it will survive……..Thompson and Morgan need to know….
23 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that only one of your plants is thriving. We understand how disappointing it is when your plants don't perform as expected. Your feedback is very important to us.
Kind regards,
YouGarden Customer Service
Excellent customer service
9 July 2026
Reply from YouGarden
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
YouGarden Customer Service
Amazing plants and beautiful flowers
Amazing plants and beautiful flowers. But incredibly good service too. I had a blip with one order and it was immediately rectified. They were very helpful and quick to respond. Definitely recommend. Their products are fantastic.
2 July 2026
Reply from YouGarden
Hello,
We are absolutely delighted to hear you love our amazing plants and beautiful flowers! It's wonderful to know that when you had a blip with an order, it was immediately rectified and that our team was very helpful and quick to respond. Thank you for your recommendation!
Kind regards,
YouGarden Customer Service
Have ordered several times so happy…
Have ordered several times so happy with my plants. Plants arrive packaged well and in great condition.
Will be ordering more.
Thank you
2 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that you are happy with your plants and that they arrive packaged well and in great condition. We look forward to your next order!
Kind regards,
YouGarden Customer Service
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