You garden sorted a problem I had with unpacking 2 hanging baskets. I received a quick reply but the problem was resolved by my daughter. I informed the company that I did not need any further “access... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have given you Full stars because quality of plants are excellent. I don’t like Royal Mail service - 4 days in transit is no good for living plants. This may put me off purchasing from you i... See more
Company replied
Very good quality lavender plants, 23/24 survived being planted, so that's pretty good. Price very reasonable. Only hiccup was that the initial delivery of 24 turned out to be missing 12! The missing... See more
Company replied
Ordered some trees and when they arrived, they weren't in the best condition. After sending photos I was offered a replacement or full refund. Replacements arrived in good condition. Very pleased with... See more
Company replied
Company details
- #84 of 100 best companies in Garden
- #163 of 189 best companies in Garden centre
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
116k reviews
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My order of Summer bulbs was well…
My order of Summer bulbs was well packaged, delivered by due date and all bulbs were in A1 condition as has all my orders from YouGarden.
30 June 2026
Reply from YouGarden
Hello,
We're so pleased to hear your summer bulbs were well packaged, delivered on time, and in excellent condition, just like all your previous orders!
Kind regards,
YouGarden Customer Service
The plant was at best dead very few…
The plant was at best dead very few leafs and in a very poor state altogether very disappointed!!!!!!
9 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that your plant arrived in such a poor, almost dead state with very few leaves. We understand your disappointment and are reviewing this internally.
Kind regards,
YouGarden Customer Service
Great quality plant
Great quality plant
I was looking for an unusual plant and Your Garden provide a wide range to choose from
Good quick safely delivered and a very good price
Many thanks
9 July 2026
Reply from YouGarden
Hello,
We are so pleased you found the unusual plant you were looking for and that our wide range offered great choices! It's wonderful to hear about the quick, safe delivery and good price.
Kind regards,
YouGarden Customer Service
I order quite a few plants from this…
I order quite a few plants from this company and my wisteria arrived in good condition i planted it out straight away and it is doing well.
2 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your wisteria arrived in good condition and is doing well after being planted straight away! It's wonderful to know you're happy with your order.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that your order arrived promptly and in excellent condition. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are so pleased to hear that you were happy with our delivery service and that your order was nicely packed. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
Dont give up on any plants that look sad on arrival
The delivery was great on both occasions I ordered some blood grasses and was surprised how tall they were and very healthy. I also bought two tri coloured buddleia. Which arrived well packaged, on taking them out of the box a few leaves dropped off and they looked a bit sad. Gave them a good drink of water ,as I know plants dont travel well then put them in their forever home hopefully.four days later and they are thriving. Thanks
2 July 2026
Reply from YouGarden
Hello,
We are so pleased to hear that your blood grasses arrived healthy and that your buddleia are now thriving after a good drink! It's wonderful to know that they have settled into their new home so well. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
Great plants.
The hanging tomato plants I ordered arrived in excellent condition in baskets all ready to hang, very good service.
2 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear your hanging tomato plants arrived in excellent condition and were ready to hang. Thank you for acknowledging our very good service!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are so pleased to hear that you consistently have a good experience with us and that you've never encountered any issues. Thank you for your kind words.
Kind regards,
YouGarden Customer Service
My little rock star plants arrived in a…
My little rock star plants arrived in a timely fashion and in good condition thank you! Customer service is always very good from YouGarden, very prompt and courteous.
1 July 2026
Reply from YouGarden
Hello,
We are so pleased to hear your plants arrived in a timely fashion and in good condition! It's wonderful that you always find our customer service very good, prompt, and courteous.
Kind regards,
YouGarden Customer Service
Very happy customer
Plants were in good condition. Ingeniously packaged.
Good choice of varieties. Small plants but a good start for a conifer collection.
Delivery was quick. Overall good value.
9 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear your plants arrived in good condition and that you found our packaging ingenious! It's wonderful that you appreciate the variety and value, and that delivery was quick. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased your plants arrived as expected and in good condition. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Unfortunately the pls t died within…
Unfortunately the plant died within days of tlc
:(
I am pretty careful and have a lovely array of plants in my garden
very disappointed in this lavender...
Waste of my 'treasure points...'
2 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that your plant did not thrive. We understand how disappointing this must be. We are always working to improve the quality of our plants.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We appreciate your feedback and are glad the order was sorted out. We aim for clarity.
Kind regards,
YouGarden Customer Service
I've been very pleased with the plants…
I've been very pleased with the plants I've received and such quick delivery . Thank you.
9 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear you've been very happy with the plants you've received and that our delivery was so quick. Thank you for sharing your positive experience!
Kind regards,
YouGarden Customer Service
Dead plant
Ok, I didn’t pay for this plant, I got it free as a TK Maxx Treasure reward, so I can’t complain too much. The plant arrived promptly and well packaged, but when I opened it there was a very sad looking plant inside, almost dead already…needless to say it didn’t survive long! If I’d paid for it I would not have been happy.
9 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that the plant you received was not in good condition and unfortunately did not survive. We appreciate you bringing this to our attention.
Kind regards,
YouGarden Customer Service
Plant arrived in wonderful condition
Plant arrived in wonderful condition. Very happy with my purchase
9 July 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plant arrived in wonderful condition and that you are very happy with your purchase. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
The plants arrived in good time and…
The plants arrived in good time and were well packaged.
29 June 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plants arrived promptly and were well packaged. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Prompt Delivery
The delivery was prompt and the plant in good condition but there were no instructions on how to care for the plant which usually accompanies online orders
9 July 2026
Reply from YouGarden
Hello,
We're glad to hear your delivery was prompt and the plant arrived in good condition. We understand the importance of care instructions and appreciate you bringing this to our attention. We are always looking for ways to improve our customer experience.
Kind regards,
YouGarden Customer Service
Plant was virtually dead when arrived.
9 July 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that your plant arrived in such poor condition. We will investigate this issue to understand what went wrong and prevent it from happening again.
Kind regards,
YouGarden Customer Service
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