I have been overpaying for my appliances for a while without realising, that payments increased nearly twice in few years. Brand Cover gave me a decent quote on Rapid Repear plan (cheaper by £10 per m... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Your brand cover have delt with what felt like an impossible situation, with kindness, professionalism and not once made me feel like "just another customer". Clear and helpful communication throughou... See more
Company replied
Couldn't of wished for a better insurance company. Everytime I call its like there is no trouble in asking and I have multiple appliances under insurance and also every 5 years they give new applian... See more
Company replied
I was contacted by the company and spoke to Lucy, she understood my wariness in these times we live in and sent me all the details via email so I could check out reviews, companies house etc which I d... See more
Company replied
Company details
- #19 of 29 best companies in Appliance repair service
- #7 of 9 best companies in Small appliance repair service
Written by the company
Get Rapid Repairs, Free Servicing and Free Appliance Upgrades included in your cover. Your Brand Cover – The Appliance Cover Specialists At Your Brand Cover, we’re committed to delivering better service, better value, and complete confidence when it comes to protecting the appliances you rely on every day. Our core values — Fairness, Trust, Value and Reliability — guide everything we do. Millions of households across the UK choose appliance cover for the reassurance it brings. With Your Brand Cover, you can relax knowing your protection is backed by a company that puts customers first and is dedicated to keeping your home running smoothly. For a simple, affordable monthly cost, we take care of the stress of repairing or replacing your essential appliances. No hassle, no worry — just dependable support whenever you need it.
Contact info
United Kingdom
- www.yourbrandcover.com
4.5
Excellent
384 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Your Brand Cover
Thank you for your review!
We're delighted to hear that you found our team friendly and helpful. Providing excellent customer service is very important to us, and your feedback is greatly appreciated.
Kind regards
Your Brand Cover
Very helpful
Very helpful, Paul had ran a week ago was unable to speak to him at that time ask him to phone back which he has done at my request time so I could discuss things better.
12 June 2026
Reply from Your Brand Cover
Dear Miss Neal,
Thank you for your review. We’re pleased to hear that Paul was so helpful. We understand timing is important, and we're glad he called back at the time you requested so you could discuss everything properly.
We appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Paul.
Kind regards
Your Brand Cover
My experience with Daniel he was polite and didn’t push me
My experience was good didn’t push me to change my cover but I would like him to know that I got the one I am with it’s £11.95 so I am saving a lot more than I thought
11 June 2026
Reply from Your Brand Cover
Dear Shirley,
Thank you for your review!
We’re delighted to hear Daniel provided a helpful experience.
It’s important to us you felt comfortable making the decision that was right for you and that you discovered you could make an even bigger saving than expected.
We’ll be sure to pass your kind comments on to Daniel.
Kind regards
Your Brand Cover
Great company I have leas anxiety now…
Great company I have leas anxiety now for if any of my appliances break down I know I’m covered
29 May 2026
Reply from Your Brand Cover
Dear Louise,
Thank you for your wonderful review. We’re delighted to hear that having cover in place has given you greater peace of mind.
Knowing your appliances are protected if something goes wrong can make all the difference, and we're pleased we could help provide that reassurance.
Kind regards
Your Brand Cover
Cooker repair
I called Connor today who was friendly and very helpful an engineer called back with half hour and within 3 hours in total my cooker was fixed. Excellent service all round
3 June 2026
Reply from Your Brand Cover
Dear Deborah,
Thank you for your fantastic review. We’re delighted to hear Connor was friendly and helpful throughout the process.
It’s great to know that your claim was handled quickly, and your cooker repaired within just a few hours.
Thank you for sharing your experience. We really appreciate your kind words!
Kind regards
Your Brand Cover
The lad was very nice
The lad was very nice, friendly, knowledgeable and gave ne all I needed to know to change to this company xx
1 June 2026
Reply from Your Brand Cover
Dear Amanda,
Thank you for your lovely review. We’re delighted to hear you found our representative friendly, knowledgeable and helpful. It’s great to know you were given all the information you needed to make your decision.
Kind regards
Your Brand Cover
Don't trust them!!
I have never known anything like it. What kind of insurance company only works Mon to Fri 9 - 5? Also when I took the insurance out I was told they covered accidental damage and that they would be out and have it fixed within 7 days. I called up and was told that a broken knob on my cooker was cosmetic!! No... it means I can't use the ring it's used for. 2nd it's been a week and all I have been told is that I need to pay extra!! I have tried to contact them but are closed when I need them. What a joke!! Stay with D&G,
26 May 2026
Unprompted review
Reply from Your Brand Cover
Dear Customer,
Thank you for taking the time to leave your review.
We are sorry to hear that you feel disappointed with your experience.
To clarify, like the majority of appliance cover providers and repair networks, our customer service team operates Monday to Friday. This is largely because most engineers and manufacturers do not provide standard repair services over weekends, meaning there is very limited ability to progress repairs outside of these hours. That said, we do offer an online repair booking facility through our website, allowing customers to register claims and repair requests 24 hours a day, 7 days a week, which many providers do not offer.
With regard to accidental damage, this is not included within our cover and is clearly stated within our Terms and Conditions. We are not an insurance company and instead provide appliance breakdown protection covering mechanical and electrical faults. In our experience, accidental damage is often covered under home insurance policies, so our cover is designed to complement rather than duplicate existing protection.
Regarding the cooker control knob, whether an issue is considered cosmetic or functional depends on the specific circumstances and the assessment carried out. If a component prevents the appliance from operating as intended, this would naturally form part of that assessment.
We would also like to clarify that we were not requesting any additional payment beyond what was already due on the account. Our records show that a payment had been missed and, as with all cover plans, accounts must be brought up to date before a claim can proceed. This was simply the collection of an outstanding payment owed under the agreement rather than an extra charge for making a claim.
Importantly, the claim has not been rejected. The claim remains open and can be progressed once the outstanding missed payment has been brought up to date. Until this happens, we are unable to proceed with arranging repairs or any further claim activity under the terms of the agreement.
Finally, we note that the claim was first reported on 28 May 2026 and that our team was communicating directly with you via WhatsApp during this period regarding the claim and the steps required to progress it. As such, the matter had not been outstanding for over a week without communication, and we were actively engaging with you throughout.
We appreciate all feedback and would be happy to review any remaining concerns directly if you would like to contact our Customer Care Team.
Kind Regards
Your Brand Cover
Excellent company and great service
Excellent company and great service, thankyou very much. Kind regards, Jeremy.
29 May 2026
Reply from Your Brand Cover
Thank you for your kind review, Jeremy!
We’re delighted to hear you received great service and had such a positive experience with us. Your feedback is greatly appreciated.
Kind regards
Your Brand Cover
Manley who i spoke to was very helpful
Manley who i spoke to was very helpful, explained everything to me. In a way I would understand, what he was saying to me. He had very good sense of humour. Also he was very polite, honest. We both understood each other what each other was saying. I would like to give manley 100% review. He was very genuine, he was very good of what he was saying to me. We both even had a laugh, joke while he was explaining everything. So again I will give him another 100%.
28 May 2026
Reply from Your Brand Cover
Dear Clare,
Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that Manley was so helpful and genuine throughout your conversation.
It’s great to know he explained everything clearly and even shared a few laughs along the way.
Providing clear, honest and friendly service is very important to us, so we’re pleased Manley made such a positive impression.
We’ll be sure to pass your kind comments on to him and the team.
Kind regards
Your Brand Cover
Great cover plan
I have been overpaying for my appliances for a while without realising, that payments increased nearly twice in few years. Brand Cover gave me a decent quote on Rapid Repear plan (cheaper by £10 per month with added extra appliance) for fixed price for 24month. I'm a happy customer
28 May 2026
Reply from Your Brand Cover
Thank you for your wonderful review!
We’re delighted to hear we were able to help you reduce the cost of protecting your appliances while providing cover that suited your needs.
Thank you for choosing Your Brand Cover. We’re thrilled to have you as a happy customer.
Kind regards
Your Brand Cover
Reply from Your Brand Cover
Thank you for your kind review!
We’re delighted to hear you were very happy with the service Daniel provided and found him so helpful.
Kind regards
Your Brand Cover
Reply from Your Brand Cover
Dear Sian,
Thank you for your lovely review. We’re so pleased to hear you received brilliant service and found our representatives friendly and helpful.
Kind regards
Your Brand Cover
Aston (Martin) deserves a pay rise!
I spoke with Aston a total of 3 times. The first two, I was at lunch with family so he had to call back. I'm glad he did. He was well spoken, charming and knowledgeable. I eventually took cover for 5 items and the price was amazing. Compared to other brands that do the same thing, Your Brand are a very competitive company. I wasn't rushed on the call like other brands do to you and he made sure I was happy with what we'd discussed. He made sure I didn't have any questions and gave me plenty of opportunity to jump in if I had any questions. I'm good at interrupting, my bad, but he was so happy to help. As I used to be a compliance officer for LTSB online banking, I'd give Aston full marks and a pay raise!
22 May 2026
Reply from Your Brand Cover
Dear Carol,
Thank you for such a fantastic review. We’re delighted to hear Aston provided such a positive experience and took the time to make sure everything was clearly explained without any pressure.
Your comments regarding Aston’s professionalism, patience and customer service will certainly be passed on to him and the team.
We’re sure he’ll really appreciate your kind words — especially the recommendation for a pay rise!
Kind regards
Your Brand Cover
Good price and polite
I spoke to nice gentleman called Alfie explained what the company do the member of staff was helpful and told me everything I needed to know. How the company work and the services they offer, overall happy. With the price for year.
22 May 2026
Reply from Your Brand Cover
Dear Catherine,
Thank you for your kind review. We’re pleased to hear Alfie was helpful and took the time to clearly explain how the company and services work.
It’s great to know you were happy with both the cover and the price offered.
Kind regards
Your Brand Cover
STAY AWAY from this company
STAY AWAY from this company
I took out cover for a number of appliances.. I need the top oven of my cooker fixed as it wasn’t staying alight they came out but couldn’t get the parts for it so they offered me the choice of 2 replacements… both the cookers were 1 oven and a grill.. I rang them to say that both the cookers were 1 oven and a grill and that was paying for a double oven and that it was the top oven that needed fixing so they knew I had a double oven cooker.. I needed the top oven fixing because I use it a lot.. they tried to tell me that the 2 choices of replacements were double ovens… errrmmm NO they arnt they are single ovens and a grill.. they ten said the specification numbers of my oven were the same as the ovens they had sent me… NO they arnt because mine would of said DOUBLE ovens… I then cancelled my cover with them and they sent me a bill for £547 saying I had breached my contract.. well I’m sorry but you breached your service.. I’ve redone my cover until the contract is up in July.. you are the eorst cover company ever I should of stayed with domestic and general.. stay away people because they screw you totally over and I now have to get a new DOUBLE OVEN cooker.. total rip off
20 May 2026
Unprompted review
Reply from Your Brand Cover
Dear Suzanne
We’re sorry to hear you remain unhappy with your experience and appreciate you taking the time to leave feedback.
To clarify, the replacement options offered were selected based on the specifications and information available for the original appliance. Whilst we understand you disagreed with the suitability of the models offered, they were considered comparable replacements within the terms of the agreement.
Unfortunately, with older and discontinued appliances, exact like-for-like models are not always available on the market.
We would also like to clarify that the balance referenced related to a separate appliance agreement where services had already been provided prior to the direct debit being cancelled. As a result, the account was handled in line with the agreement terms and conditions.
We are sorry you were disappointed with the outcome and appreciate your feedback.
Kind Regards
Your Brand Cover
A pain free and pleasant process.
A temperamental and suicidal air fryer decided that it didn't want to cook my dinner for me. "Tough doodah lady- you can have a pot noodle!"
That led me to call Your Brand Cover on a Monday morning to ask for their help and make a claim.
A very lovely young person named Conner took my call and from the outset was friendly, courteous and polite. He made the process as pain free as possible firstly by listening to my issues and then by making the necessary admin simple and easy to understand.
After I sent a couple of photos of the aforementioned awkward air fryer,my claim was immediately accepted,
Conner had apologised at the beginning of my call because Monday is their busiest day. Obviously!!! We all know that if an appliance is going to misbehave, it will pick the most inconvenient time at the weekend.
I had not been singled out as a target for the uprising of the machines. There were others out there like me that needed the assistance of Your Brand Cover to resist the rebellion.
The apology was unnecessary as Conner then proficiently and efficiently took all the necessary details a d passed them on to colleagues that would offer me a replacement product inside a couple of hours.
Conner kept me informed throughout the process and made an otherwise tedious inconvenience into a pleasant conversation.
Overall, I was happy with my experience and would definitely recommend this company.
Gold star service.
Thanks.
*****( if Conner's manager/ team leader is reading this what you need to know is that you have an exemplary employee who definitely deserves (at the very least) some recognition and praise for their customer service skills. Put his name on the board as employee of the week and give him.a pay rise or an extra biscuit break.)
18 May 2026
Reply from Your Brand Cover
Dear Cali,
Thank you so much for taking the time to leave such a thoughtful and entertaining review. We’re sorry to hear about the air fryer rebellion, but we’re delighted Conner was able to step in and make the process smooth, clear and reassuring for you!
It’s wonderful to hear he kept you informed throughout and turned an inconvenient situation into a positive experience. We’ll make sure your lovely comments are passed on to Conner and his manager — we’re sure they’ll mean a great deal to him.
Thank you again for your recommendation and for bringing a smile to our day with your review.
Kind regards
Your Brand Cover
Excellent customer service
Excellent customer service.
Super helpful and clear in explaining.
Also very happy actually made my day!
15 May 2026
Reply from Your Brand Cover
Dear Kat,
Thank you for your lovely review. We’re delighted to hear you received excellent customer service and found everything helpful.
It’s especially wonderful to know we made your day — feedback like this means a lot to us.
Kind regards
Your Brand Cover
Reply from Your Brand Cover
Thank you for your review!
We’re pleased to hear you found the conversation informative and appreciated the clear explanation provided. Your feedback is greatly appreciated.
Kind regards
Your Brand Cover
Explained everything very well.
Explained everything very well.
Answered any questions I had regarding the cover.
Took his time to explain everything I needed to knw.
8 May 2026
Reply from Your Brand Cover
Thank you for your kind review!
We’re delighted to hear everything was explained clearly and that all your questions regarding the cover were answered. It’s great to know the time taken to make sure you understood everything was appreciated.
Kind regards
Your Brand Cover
Very happy sercice what alfie said.
8 May 2026
Reply from Your Brand Cover
Dear Sean,
Thank you for your lovely review. We’re so pleased to hear you were happy with the service Alfie provided.
Your feedback means a lot to us, and we’ll be sure to pass your kind comments on to him.
Kind regards
Your Brand Cover
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