I have been overpaying for my appliances for a while without realising, that payments increased nearly twice in few years. Brand Cover gave me a decent quote on Rapid Repear plan (cheaper by £10 per m... See more
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Review summary
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Alfie Pate was excellent in his advice and his knowledge of the product and answered all my questions. There was no hard sell or urgency to accept. Saved a lot of money by switching to your brand cov... See more
Company replied
Your brand cover have delt with what felt like an impossible situation, with kindness, professionalism and not once made me feel like "just another customer". Clear and helpful communication throughou... See more
Company replied
Couldn't of wished for a better insurance company. Everytime I call its like there is no trouble in asking and I have multiple appliances under insurance and also every 5 years they give new applian... See more
Company replied
Company details
- #17 of 28 best companies in Appliance repair service
- #7 of 9 best companies in Small appliance repair service
Written by the company
Get Rapid Repairs, Free Servicing and Free Appliance Upgrades included in your cover. Your Brand Cover – The Appliance Cover Specialists At Your Brand Cover, we’re committed to delivering better service, better value, and complete confidence when it comes to protecting the appliances you rely on every day. Our core values — Fairness, Trust, Value and Reliability — guide everything we do. Millions of households across the UK choose appliance cover for the reassurance it brings. With Your Brand Cover, you can relax knowing your protection is backed by a company that puts customers first and is dedicated to keeping your home running smoothly. For a simple, affordable monthly cost, we take care of the stress of repairing or replacing your essential appliances. No hassle, no worry — just dependable support whenever you need it.
Contact info
United Kingdom
- www.yourbrandcover.com
4.6
Excellent
391 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Good price and polite
I spoke to nice gentleman called Alfie explained what the company do the member of staff was helpful and told me everything I needed to know. How the company work and the services they offer, overall happy. With the price for year.
22 May 2026
Reply from Your Brand Cover
Dear Catherine,
Thank you for your kind review. We’re pleased to hear Alfie was helpful and took the time to clearly explain how the company and services work.
It’s great to know you were happy with both the cover and the price offered.
Kind regards
Your Brand Cover
STAY AWAY from this company
STAY AWAY from this company
I took out cover for a number of appliances.. I need the top oven of my cooker fixed as it wasn’t staying alight they came out but couldn’t get the parts for it so they offered me the choice of 2 replacements… both the cookers were 1 oven and a grill.. I rang them to say that both the cookers were 1 oven and a grill and that was paying for a double oven and that it was the top oven that needed fixing so they knew I had a double oven cooker.. I needed the top oven fixing because I use it a lot.. they tried to tell me that the 2 choices of replacements were double ovens… errrmmm NO they arnt they are single ovens and a grill.. they ten said the specification numbers of my oven were the same as the ovens they had sent me… NO they arnt because mine would of said DOUBLE ovens… I then cancelled my cover with them and they sent me a bill for £547 saying I had breached my contract.. well I’m sorry but you breached your service.. I’ve redone my cover until the contract is up in July.. you are the eorst cover company ever I should of stayed with domestic and general.. stay away people because they screw you totally over and I now have to get a new DOUBLE OVEN cooker.. total rip off
20 May 2026
Unprompted review
Reply from Your Brand Cover
Dear Suzanne
We’re sorry to hear you remain unhappy with your experience and appreciate you taking the time to leave feedback.
To clarify, the replacement options offered were selected based on the specifications and information available for the original appliance. Whilst we understand you disagreed with the suitability of the models offered, they were considered comparable replacements within the terms of the agreement.
Unfortunately, with older and discontinued appliances, exact like-for-like models are not always available on the market.
We would also like to clarify that the balance referenced related to a separate appliance agreement where services had already been provided prior to the direct debit being cancelled. As a result, the account was handled in line with the agreement terms and conditions.
We are sorry you were disappointed with the outcome and appreciate your feedback.
Kind Regards
Your Brand Cover
A pain free and pleasant process.
A temperamental and suicidal air fryer decided that it didn't want to cook my dinner for me. "Tough doodah lady- you can have a pot noodle!"
That led me to call Your Brand Cover on a Monday morning to ask for their help and make a claim.
A very lovely young person named Conner took my call and from the outset was friendly, courteous and polite. He made the process as pain free as possible firstly by listening to my issues and then by making the necessary admin simple and easy to understand.
After I sent a couple of photos of the aforementioned awkward air fryer,my claim was immediately accepted,
Conner had apologised at the beginning of my call because Monday is their busiest day. Obviously!!! We all know that if an appliance is going to misbehave, it will pick the most inconvenient time at the weekend.
I had not been singled out as a target for the uprising of the machines. There were others out there like me that needed the assistance of Your Brand Cover to resist the rebellion.
The apology was unnecessary as Conner then proficiently and efficiently took all the necessary details a d passed them on to colleagues that would offer me a replacement product inside a couple of hours.
Conner kept me informed throughout the process and made an otherwise tedious inconvenience into a pleasant conversation.
Overall, I was happy with my experience and would definitely recommend this company.
Gold star service.
Thanks.
*****( if Conner's manager/ team leader is reading this what you need to know is that you have an exemplary employee who definitely deserves (at the very least) some recognition and praise for their customer service skills. Put his name on the board as employee of the week and give him.a pay rise or an extra biscuit break.)
18 May 2026
Reply from Your Brand Cover
Dear Cali,
Thank you so much for taking the time to leave such a thoughtful and entertaining review. We’re sorry to hear about the air fryer rebellion, but we’re delighted Conner was able to step in and make the process smooth, clear and reassuring for you!
It’s wonderful to hear he kept you informed throughout and turned an inconvenient situation into a positive experience. We’ll make sure your lovely comments are passed on to Conner and his manager — we’re sure they’ll mean a great deal to him.
Thank you again for your recommendation and for bringing a smile to our day with your review.
Kind regards
Your Brand Cover
Excellent customer service
Excellent customer service.
Super helpful and clear in explaining.
Also very happy actually made my day!
15 May 2026
Reply from Your Brand Cover
Dear Kat,
Thank you for your lovely review. We’re delighted to hear you received excellent customer service and found everything helpful.
It’s especially wonderful to know we made your day — feedback like this means a lot to us.
Kind regards
Your Brand Cover
Reply from Your Brand Cover
Thank you for your review!
We’re pleased to hear you found the conversation informative and appreciated the clear explanation provided. Your feedback is greatly appreciated.
Kind regards
Your Brand Cover
Explained everything very well.
Explained everything very well.
Answered any questions I had regarding the cover.
Took his time to explain everything I needed to knw.
8 May 2026
Reply from Your Brand Cover
Thank you for your kind review!
We’re delighted to hear everything was explained clearly and that all your questions regarding the cover were answered. It’s great to know the time taken to make sure you understood everything was appreciated.
Kind regards
Your Brand Cover
Very happy sercice what alfie said.
8 May 2026
Reply from Your Brand Cover
Dear Sean,
Thank you for your lovely review. We’re so pleased to hear you were happy with the service Alfie provided.
Your feedback means a lot to us, and we’ll be sure to pass your kind comments on to him.
Kind regards
Your Brand Cover
Great service
I spoke with Aston this afternoon and he was really polite and informative. He explained everything to me clearly and I took advantage of paying for my cover yearly, which has saved me quite a bit!! Thank you.
By the way, give him a promotion!!
5 May 2026
Unprompted review
Reply from Your Brand Cover
Dear Clare,
Thank you for your great feedback. We’re really pleased to hear Aston was polite and explained everything clearly.
It’s also great to know he helped you find a payment option that works well for you. We’ll be sure to pass on your kind comments to him!
Kind regards
Your Brand Cover
Fantastic very nice man explained…
Fantastic very nice man explained everything very positive very helpful.
30 April 2026
Reply from Your Brand Cover
Dear Gem,
Thank you for your lovely feedback. We’re so pleased to hear you found the service helpful and clearly explained — we’ll be sure to share your kind comments with the team.
Kind regards
Your Brand Cover
Excellent service and thorough customer…
Excellent service and thorough customer support. Thank you Louis for your support yet again ⭐⭐⭐⭐
29 April 2026
Reply from Your Brand Cover
Dear Joanne,
Thank you for your kind words. We’re really pleased to hear you received excellent and thorough support, and that Louis was able to help you again. We’ll be sure to pass your feedback on to him.
Kind regards
Your Brand Cover
Alfie (call-handler) was extremely…
Alfie (call-handler) was extremely polite and clear with all relevant information. A credit to manner in which he handled the call and the way he dealt with customer.
30 April 2026
Reply from Your Brand Cover
Dear Oni,
Thank you for taking the time to share your feedback.
We’re delighted to hear Alfie was polite and handled your call so professionally.
We’ll make sure your kind comments are passed on to him!
Kind regards
Your Brand Cover
Always helpful and very good customer…
Always helpful and very good customer service,they are very good at solving problems and getting things sorted without any hassle
28 April 2026
Reply from Your Brand Cover
Dear Mrs Dykes,
Thank you for your lovely feedback. We’re really glad to hear you’ve found our team helpful and that issues are resolved smoothly and without hassle — that’s exactly what we aim for.
Kind regards
Your Brand Cover
Excellent customer service i received…
Excellent customer service i received today by Louie!
29 April 2026
Reply from Your Brand Cover
Dear Callum,
Thank you for your kind words. We’re really pleased to hear Louie provided excellent service and made a positive impression. We’ll be sure to pass your feedback on to him.
Kind regards
Your Brand Cover
Great service.
24 April 2026
Reply from Your Brand Cover
Dear Lisa,
Thank you for your feedback.
We’re really pleased to hear you had a great experience. If you ever need anything, we’re always here to help.
Kind regards
Your Brand Cover
So after being a customer for some time…
So after being a customer for some time now, and having a washing machine fixed and sorted. I had to put in a claim for my hoover, I called on a thursday and spoke to phoebe and was told I would get a call back the same day, which I did not. I then called again on Tuesday to ask for an update and spoke to a gentleman who said he was a sales manager, to be told he would chase up the claim with the engineers, and would call me back in an hour... still no call back. So called again Thursday and spoke to phoebe again to say they will chase it up to make sure that I will be sent choices for a new hoover as mine wasn't worth repairing. I finally got the email and ordered a new one through the company. Although the ordering of the new appliance was easy, I didn't like the lack of communication and would of appreciated a follow up call or Email to at least say they've had nothing back so I didn't have to call 3 times to chase it up myself. Other than that. Smooth transaction for the claim. Both staff members I spoke to were polite and happy to help though. Just didn't like the lack of communication.
24 April 2026
Reply from Your Brand Cover
Thank you for taking the time to leave your review and for your continued support as a customer of Your Brand Cover. We are pleased to hear that your previous washing machine repair was resolved successfully and that the replacement ordering process for your hoover was smooth and straightforward.
We are, however, sorry to hear that communication fell below the standard you quite rightly expected. We appreciate how frustrating it can be to have to chase updates, particularly after being advised you would receive call backs. That is not the experience we aim to provide, and your feedback is invaluable in helping us improve our service.
It is lovely to hear that both team members you spoke with were polite and helpful, and we will ensure your kind comments are shared with them. We will also take your feedback on board regarding clearer and more proactive updates throughout the claims process.
Thank you again for your honest review and for giving us the opportunity to improve.
Kind Regards
Your Brand Cover
Aston was very informative and helpful
Aston was very informative and helpful. I have now cancelled with my previous insurers and will be starting to use Your Brand Cover from next month.
21 April 2026
Reply from Your Brand Cover
Dear Jill,
Thank you for your kind feedback.
We’re really pleased to hear Aston was informative and helpful, and that you’ve chosen to join us – that means a great deal. We’ll do our best to make sure your experience continues just as smoothly.
If you need anything at all, we’re here to help.
Kind regards
Your Brand Cover
Able to contact easily by phone.
Able to contact easily by phone.
Appointment relatively quick.
Problem solved at first visit.
24 April 2026
Reply from Your Brand Cover
Dear Mrs Summers,
Thank you for taking the time to share your experience.
We’re really pleased to hear you were able to get through to us, and that everything was handled quickly, with the issue resolved on the first visit. That’s exactly the level of service we aim to provide.
If you ever need us again, we’re always here to help.
Kind regards
Your Brand Cover
Reply from Your Brand Cover
Dear Pam,
Thank you for your lovely feedback.
We’re really pleased to hear everything was explained clearly and that you found the service helpful. That’s exactly what we aim for.
If you ever need anything, we’re always here to help.
Kind regards
Your Brand Cover
What a lovely company
Alfie was a lovely gentleman to talk with, he was clear and made sure I understood everything. I didnt feel pressured to take the policy. Everything was easy and I was happy with the service I was offered.
20 April 2026
Reply from Your Brand Cover
Dear Emily,
Thank you for your kind words – it really means a lot to us.
We’re so pleased to hear Alfie made everything clear and easy to understand, and that you felt comfortable with no pressure. That’s exactly the experience we aim to provide.
We’re glad you’re happy with the service, and we’re here if you ever need anything.
Kind regards
Your Brand Cover
Should of stayed with domestic and…
Should of stayed with domestic and general, can book online,7 days a week this company can only call Monday-friday. If I was paying it I wouldn't of continued to pay cancelled DD.
19 April 2026
Unprompted review
Reply from Your Brand Cover
UPDATED 06/05/2026
Hi Keri
Just to update you we now have a claim form that can be completed online via our website for logging claims 24/7. Thank you for bring this to our attention.
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear that you feel disappointed with your experience.
We understand that convenience is important, and we appreciate your comments regarding contact availability and online booking options. Our opening hours are aligned with engineer availability, as many engineers do not operate over the weekend. We also share the same nationwide engineering network used by many of our competitors, so while some providers may allow customers to log a call seven days a week, this does not always mean an engineer can be sourced or attend during that same weekend period.
Feedback like yours is valuable to us as we continue to review and improve the service we provide to our customers.
We are also sorry to hear that you chose to cancel your Direct Debit and your cover with us. While we are disappointed to lose you as a customer, we do appreciate the opportunity you gave us.
If there is anything further you would like to discuss, please do not hesitate to contact our customer service team.
Kind Regards
Your Brand Cover
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