I have been overpaying for my appliances for a while without realising, that payments increased nearly twice in few years. Brand Cover gave me a decent quote on Rapid Repear plan (cheaper by £10 per m... See more
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Review summary
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Alfie Pate was excellent in his advice and his knowledge of the product and answered all my questions. There was no hard sell or urgency to accept. Saved a lot of money by switching to your brand cov... See more
Company replied
Your brand cover have delt with what felt like an impossible situation, with kindness, professionalism and not once made me feel like "just another customer". Clear and helpful communication throughou... See more
Company replied
Couldn't of wished for a better insurance company. Everytime I call its like there is no trouble in asking and I have multiple appliances under insurance and also every 5 years they give new applian... See more
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Company details
- #17 of 28 best companies in Appliance repair service
- #7 of 9 best companies in Small appliance repair service
Written by the company
Get Rapid Repairs, Free Servicing and Free Appliance Upgrades included in your cover. Your Brand Cover – The Appliance Cover Specialists At Your Brand Cover, we’re committed to delivering better service, better value, and complete confidence when it comes to protecting the appliances you rely on every day. Our core values — Fairness, Trust, Value and Reliability — guide everything we do. Millions of households across the UK choose appliance cover for the reassurance it brings. With Your Brand Cover, you can relax knowing your protection is backed by a company that puts customers first and is dedicated to keeping your home running smoothly. For a simple, affordable monthly cost, we take care of the stress of repairing or replacing your essential appliances. No hassle, no worry — just dependable support whenever you need it.
Contact info
United Kingdom
- www.yourbrandcover.com
4.6
Excellent
392 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great costumer service
Great costumer service, Phoebe went above and beyond to sort out the issue I had. Thanks again Phoebe!!
4 December 2025
Unprompted review
Reply from Your Brand Cover
Dear Rihanna,
Thank you for your lovely feedback. We're so pleased to hear that Phoebe was able to go above and beyond to get everything sorted for you. We’ll be sure to pass on your kind words, she’ll be delighted.
If you need anything else, we’re always here to help.
Kind Regards
Your Brand Cover
Reply from Your Brand Cover
Dear Sandra,
Thank you so much for taking the time to leave your feedback. We’re really pleased to hear you’ve had a good experience with us and that everything has gone smoothly.
If you ever need anything in the future, we’re always here to help.
Kind Regards
Your Brand Cover
Louis was very nice to talk to and…
Louis was very nice to talk to and explained everything I needed to know about my plan and he put me on the best one that suited me and I felt like I was listen to he never spoke over me he always let me speak and had a very good phone manner so it was a very nice phone call from him
2 December 2025
Reply from Your Brand Cover
Dear Carrie,
Thank you for sharing such a lovely review.
We’re delighted to hear that Louis took the time to listen, explain everything clearly and help you find the plan that suited you best.
Providing a friendly, respectful service is really important to us, so it’s great to know you felt comfortable and heard throughout the call.
If you ever need anything, we’re always happy to help.
Kind Regards
Your Brand Cover
Louis
Louis, called for an update and I included my fridge freezer on my existing plan. He was clear, concise and helpful. Not at all ‘pushy.’
1 December 2025
Reply from Your Brand Cover
Dear Mr Wilks,
hank you so much for taking the time to share your experience.
We’re really pleased to hear that Louis was clear and genuinely helpful when updating your plan, and that you felt no pressure at any point.
That’s exactly the standard of service we aim to provide, supportive, easy to understand and tailored to what you need.
If there’s ever anything more we can help you with, we’re always here.
Kind Regards
Your Brand Cover
Reply from Your Brand Cover
Dear Mrs Conley,
Thank you for your review! We’re really pleased to hear that you found our team knowledgeable and able to offer you a more affordable option. We always aim to give clear, honest information so our customers can choose the cover that suits them best.
Kind Regards
Your Brand Cover
I am very upset with this company
Afternoon I had been with this company called Your Brand Cover for a about a year, I had some financial problems and they allowed me three months none payments. And after resuming payments, I was then told that I now o three months payments. And I can't claim anything until I make the payments, I tried to find a solution by speaking to them about it. But all they had said, that I need to make these payments. And if I did cancelled I will be charged £100. I am very upset by this. Please be careful! if anyone dose take out a cover from your brand cover please make sure that you read the small print before you sign up with them. I have explained my situation with then and they use my kindness for weekness. Trap customers and not understanding the customers needs, lol business as usual. I regretted the day I had came over to this company it a nightmare gone wrong, even tho I wanted leave but they want to now charge me £100 to leave. I am very disgusted. I am feel like a idiot and I have certainly learnt my lesson, by going through this experience. What a first class joke!
27 November 2025
Unprompted review
Reply from Your Brand Cover
Dear Dean,
Thank you for taking the time to leave your review.
We always do our best to support customers during financial hardship, which is why we were able to allow a period of missed payments.
However, to remain fair to all our customers who continue to pay each month, we cannot process claims while accounts are 3 Months in arrears. This is clearly outlined within the policy terms.
We understand this may not have been the outcome you were hoping for and we’re sorry for any frustration caused. If you’d like us to review your account or discuss options for bringing it back up to date, our team will be happy to help.
Kind Regards
Your Brand Cover
I just had a call from Alfie and he…
I just had a call from Alfie and he told me about the cover and I explained I received disability benefits and that was a lot of money for me to pay out. He told me I didn’t have to pay anything today but he told me I could pay December or January, the only thing I wasn’t completely sure about was giving out my bank details but I can read it all in the email I will get tomorrow morning. Very polite, easy to chat with and friendly. Let’s see how it goes 🤔
26 November 2025
Unprompted review
Reply from Your Brand Cover
Dear Collene,
Thank you for taking the time to leave your review. We’re really pleased to hear that Alfie was polite and friendly .
We completely understand that sharing bank details can feel daunting, which is why we always follow up with clear information by email so you can read through everything in your own time and make the right decision for you.
If you have any questions at all once you receive the email, our friendly team will be more than happy to help.
Kind Regards
Your Brand Cover
Absolutely outstanding service from…
Absolutely outstanding service from these guys! Ive dealt with a couple insurance companies in the past and its been such a palava getting replacements and dealing with claims but Your brand cover is honestly so fast and simple! I made a claim and had a replacement TV sent out 3 days later, that then failed to work after 3 days and they have even been amazing with that, had to go through the manufacturer but as soon as they got the report to say the whole tv needs replaced they done it straight away! Guys in the team are amazing and so helpful when youre on the phone. Highly recommend far better than your other most talked about insurance companies by far.
24 November 2025
Unprompted review
Reply from Your Brand Cover
Dear Natalie,
Thank you so much for taking the time to share such a lovely review.
We’re really pleased to hear how smoothly your claim and replacement process went, especially after the issue with the first TV.
Our team always do their best to make things as simple and stress-free as possible, so it means a lot to read your kind words and recommendation.
Thank you again for choosing Your Brand Cover.
Kind Regards
Your Brand Cover
Fantastic team explained everything and…
Fantastic team explained everything and they understood the three options where brilliant and fast service
24 November 2025
Reply from Your Brand Cover
Dear Anna,
Thank you for your kind review.
We’re really pleased the team were able to explain everything clearly for you and that you felt confident with the options.
It’s great to hear you were happy with the speed of the service too.
Kind Regards
Your Brand Cover
Reply from Your Brand Cover
Dear Dany,
Thank you for your lovely feedback! We’re really pleased to hear you were happy with the speed of our service and that everything went smoothly for you.
Kind Regards
Your Brand Cover
Louis was very professional and helpful…
Louis was very professional and helpful and I would Deffinatly recommend Your Brand Cover. I had to use them for my cooker and it was all fixed and working within a week. Very happy customer 😀
21 November 2025
Reply from Your Brand Cover
Dear Julie,
Thank you so much for taking the time to leave this lovely feedback.
We’re really pleased to hear Louis was professional and helpful, and that your cooker was back up and running so quickly. It’s great to know you were happy with the service we provided.
We really appreciate your recommendation.
Kind Regards
Your Brand Cover
Loui was freindly and had a good laugh
Loui was freindly and had a good laugh
Knowlegable and talked me through everything clean and clearly
18 November 2025
Reply from Your Brand Cover
Dear Colin,
Here’s your Trustpilot response in the Your Brand Cover tone:
Thank you for your kind review. We’re really pleased to hear that Loui made the call friendly and enjoyable while clearly explaining everything for you.
We know how important it is to feel at ease and fully informed, so it’s great to know he delivered that for you.
Kind Regards
Your Brand Cover
Louie was very helpful and polite with…
Louie was very helpful and polite with appliances
13 November 2025
Reply from Your Brand Cover
Dear Christine,
Thank you so much for your review. We’re really pleased to hear that Louie was helpful and polite while supporting you with your appliances. We’ll be sure to pass your kind words on to him.
If you ever need anything else, we’re always here to help.
Kind Regards
Your Brand Cover
Washer replacement
Have a few appliances with them and my washer has brike w few times now they kindly attempted to fix it on many occasions and with no joy they replaced it.
Absolutely brilliant service fast and friendly always happy to help.
14 November 2025
Unprompted review
Reply from Your Brand Cover
Dera Mr Welch,
Thank you for your lovely review.
We’re really pleased to hear that our team were able to get everything sorted for you. We always try repairs first to save our customers any unnecessary inconvenience, but if a fix isn’t possible, we’ll step in with a replacement to keep you up and running. It’s great to know you found the service fast, friendly, and helpful throughout.
Thank you again for your kind words.
Kind Regards
Your Brand Cover
Had a lovely chat with Louie
Had a lovely chat with Louie, he was very professional and helpful when my memory went to pot and he was patient dealing with myself. Explained everything clearly as I stated I don’t do emails. Thanks Louie
13 November 2025
Reply from Your Brand Cover
Dear Charlotte,
Thank you for taking the time to leave this lovely review.
We’re so pleased to hear that Louie was able to support you with patience and professionalism. He always aims to make things clear and easy, and it’s great to know you felt well looked after — especially as you prefer speaking over email.
Thank you again for your kind words.
Kind Regards
Your Brand Cover
You are perfect You always let me know…
You are perfect You always let me know what's happening. Thanks ǰ
6 November 2025
Reply from Your Brand Cover
Dear Peter,
Thank you for your kind words. We’re really glad to hear you feel kept up to date — making sure you always know what’s happening is important to us.
If there’s ever anything you need, we’re always here to support you.
Kind Regards
Your Brand Cover
Loui was very helpful and explained…
Loui was very helpful and explained everything in a very polite manner
11 November 2025
Reply from Your Brand Cover
Dear Zoe,
Thank you for sharing this lovely feedback. We’re really pleased to hear that Loui was helpful and explained everything clearly for you — that’s exactly the experience we want every customer to have.
If you need anything at all, we’re always here to help.
Kind Regards
Your Brand Cover
Lovely young man on the phone and very…
Lovely young man on the phone and very patient with me, changed my cover and has saved me money
10 November 2025
Reply from Your Brand Cover
Dear Carole,
Thank you so much for sharing your experience. We’re really pleased to hear that our advisor took the time to support you and help adjust your cover in a way that saved you money. We always aim to make things clear, simple and friendly, so it’s great to know this came across.
Kind Regards
Your Brand Cover
Natasha Bowman
Firstly, Will (my operatiexrve) today was extremely patient, kind and understanding. He was very very nice, explained everything clearly.
6 November 2025
Reply from Your Brand Cover
Dear Natasha,
Thank you for taking the time to leave your review. We’re so pleased to hear that Will was kind and took the time to explain everything clearly. That’s exactly the experience we aim to provide, so your feedback is really appreciated.
We’ll make sure your comments are passed on to him.
Kind Regards
Your Brand Cover
I spoke to a gentleman named Will about…
I spoke to a gentleman named Will about some cover to help out my mum. I thought he explained everything very clearly and I trusted that he had my best interests at heart.
31 October 2025
Unprompted review
Reply from Your Brand Cover
Dear Mr Griffin,
Thank you for sharing your experience. We’re really glad to hear that Will was able to support you clearly and with care when discussing cover for your mum. It’s very important to us that our customers feel listened to and supported, so your feedback means a lot.
We’ll be sure to pass your kind words on to him.
Kind Regards
Your Brand Cover
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