Good friendly service, left to walk around and test drive car without any pestering. And all questions answered promptly.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jeniveve was so helpful and knowledgeable, nothing was too much trouble. No hard sell, advised on warranty and service plan options. A fabulous all round experience. Would recommend her to all my frie... See more
Company replied
Fantastic customer Service. We purchased our daughters car last week, and they all went above and beyond. First Class Service from start to finish
Company replied
Best dealership in town , bought my second car from these guys , car was all clean and ready to go , staff were outstanding , helped from start to finish , really good experience , will definitely be... See more
Company details
Information provided by various external sources
Visit Us Today To See Our Fabulous Selection Of Carefully Hand Picked Cars, Direct From Many Of The UK's Main Dealer Groups... All Perfectly Presented & Displayed In Our Large Birmingham Based Showrooms. Priced From Less Than £2000! We Are Open 7 Days & Guarantee You A Warm Welcome With Expert Friendly Advice.
Contact info
Unit 12. Ace Business Park. Mackadown Lane, B33 0LD, Birmingham, United Kingdom
- 0121 783 2110
- sales@yourcarsupermarket.com
- www.yourcarsupermarket.com
3.9
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 48% of negative reviews
Typically replies within 2 weeks
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Great customer service from john…
Great customer service from john couldn't ask for a better and easier transaction through the process
14 June 2025
Unprompted review
amazing service!!
smooth transaction good customer care!!! great service. would definately come back. thank you for the help. 5star***** thanks Kash
13 June 2025
Unprompted review
UPDATE ........
UPDATE ........
Still treated like a complete tw..t.
No information, no phone call , no email.
Car been back with them 2 months now , was sold a defective car.
Made complaint to finance company an told them to take car back , don't want it.
Now I'm debt with finance , bank balance down £4,500 and got no car.
Seeking legal advice now to resolve this , plus trading standards.
12 June 2025
Unprompted review
Reply from Your Car Supermarket
thank you for contacting us about the complaint. We regret any inconvenience this situation may have caused you .
We aim to provide the best possible customer experience and take all issues very seriously.
We appreciate the feedback you have provided, which will help us to improve our services going forward
We are proud that you have selected Your Car Supermarket and would like to take this opportunity to resolve your concerns.
we can assure you every customer is eligible for the FREE 12 months AA breakdown cover with any purchase wether they submit a good review, bad review or no review at all, we do not bribe our customers to leave reviews,
we are constantly reviewing and updated our preperation and complaints handling procedures and would like to take the oppurtunity to assure you this is not the typical Your Carsupermarket Standard and we aim to always make our customers feel happy with their new cars
10/10 customer service from Kash
10/10 customer service from Kash, the process of buying a car was so easy and everything was taken care of very quickly, after sales service is also excellent and I recommend purchasing from him.
11 June 2025
Unprompted review
Reply from Your Car Supermarket
Thank you, we are pleased you enjoyed your experience in purchasing your new vehicle from Your Carsupermarket Ltd.
Had a good experience when buying a car…
Had a good experience when buying a car with your car supermarket Coventry, the staff was very friendly but Adam gets 10 out of 10 for helpfulness and very friendly. Keep it up well done.
2 June 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
I was surprised and disappointed to see…
I was surprised and disappointed to see that this business offers a free 1-year AA breakdown cover in exchange for a positive Google review. This kind of incentive undermines the trustworthiness of reviews and misleads future customers. Genuine experiences—good or bad—should speak for themselves, not be bought. I value transparency and honesty when choosing where to spend my money, and unfortunately, this approach raised serious concerns about integrity.”
28 May 2025
Reply from Your Car Supermarket
Thank you for contacting us about the complaint. We regret any inconvenience this situation may have caused you.
We aim to provide the best possible customer experience and take all issues very seriously.
We appreciate the feedback you have provided, which will help us to improve our services going forward
We are proud that you have selected Your Car Supermarket and would like to take this opportunity to resolve your concerns.
Hi Mr Unkown, I'm not sure you have purchased a vehicle from Your Carsupermarket.
The 12-month AA breakdown cover is supplied to all our customers and on all our cars for no fee, this is clearly stated on our website. In no means is the AA breakdown cover used as a bargaining tool for a review.
Negative 1-star reviews can have a profound effect on our public profile and it seems unnecessary to post one and to speak about transparency when you haven't even purchased a vehicle from this Company.
The team at YCS has recently experienced a high volume of fake negative reviews and this just seems like another one.
If your genuine and do have concerns, please feel free to contact any member of the YCS team on 0121 783 2110
YCS
Afran was brilliant the whole process…
Afran was brilliant the whole process was easy from start to finish great service will recommend to everyone in Norfolk
31 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank You for choosing Your Carsupermarket to purchase your new vehicle and we are glad you enjoyed your experience and the YCS team apprecites your feedback
My experience with your car supermarket…
My experience with your car supermarket has been nothing but heaven. The helpfulness of all the team there has been brill especially John .I give them ten stars.
31 May 2025
Unprompted review
Reply from Your Car Supermarket
Thanks Mark, Your positive feedback is appreciated and we are glad you enjoyed experience when purchasing your third car from Your Carsupermarket.
John walked me through everything easy…
John walked me through everything easy experience nice and simple.
31 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank You for choosing Your Carsupermarket to purchase your new vehicle. YCS IS glad you enjoyed your experience, your feedback is appreciated by the YCS team.
Great service from John and Afran
Great service from John and Afran . Good selection and trust worthy
31 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank You for choosing Your Carsupermarket to purchase your new vehicle. YCS IS glad you enjoyed your experience, your feedback is appreciated by the YCS team.
My Honest Response to Your Car…
My Honest Response to Your Car Supermarket’s Review
I feel it’s important to respond to Your Car Supermarket’s recent comments with clarity and facts, as their version omits key details.
1. Faults Reported Within 30 Days
I raised mechanical issues within the first 30 days of purchase. The dealership collected the car and kept it for 5 days but could not resolve the faults. As per their advice, I then obtained an independent repair quote — which they are now refusing to reimburse.
Under the Consumer Rights Act 2015, if a fault appears within 30 days, I am legally entitled to reject the vehicle or expect a full and proper repair. I gave the dealership every reasonable opportunity, but the issues remain unresolved.
2. Warranty Misrepresentation
My invoice clearly shows a “5 Star 3 Month Warranty”. Now the dealership claims I only received a “basic warranty worth £199” — this is completely contradictory. If the product was sold to me as “5 Star,” then I was entitled to rely on that level of cover.
To make matters worse, the £500 claim limit was not stated in the warranty document — only on the invoice. That is a serious omission and likely an unfair or unenforceable term under UK consumer law.
3. EGR Valve Diagnosis Ignored
An independent garage found that the EGR valve is failing and quoted £2,500 for replacement. The dealer dismisses this entirely, claiming the part hasn’t “completely failed” and that the vehicle “drives fine.” That’s not the point — selling a vehicle with a known major fault, especially one flagged immediately, is not acceptable.
4. Age Doesn’t Cancel Out Legal Protection
Yes, the car is 10 years old, but that does not mean it can be sold in unfit condition. Used vehicles — regardless of mileage — must still be of satisfactory quality, fit for purpose, and match their description.
⸻
I simply expected fairness, transparency, and proper aftercare — none of which have been delivered. I’m now exploring further options through Trading Standards and other consumer protection bodies.
I hope this helps others make an informed decision when dealing with this dealership.
30 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for reaching out to us again regarding your complaint. We regret any inconvenience this situation may have caused you.
We strive to deliver the best possible customer experience and take all concerns very seriously.
We appreciate the feedback you have provided, which will help us to improve our services going forward.
We are proud that you have selected Your Car Supermarket and would like to take this opportunity to resolve your concerns.
It seems like your honest opinion is not a true reflection of the current situation you have experienced. We have explained to you that if it's not a total failure of the manufacturing part, which you have confirmed on your diagnosis provided, then we can not replace it, unfortunately.
The details of our in-house warranty are clear and concise, with your claim limit clearly stated on your purchase invoice. If you were unclear on any aspect of the warranty documentation, you had ample time to confirm any details with one of our Customer service advisors before you finalised your purchase.
Furthermore, the vehicle was fully checked, road tested, and a Pre-Delivery Inspection report was present. You have claimed the vehicle is not fit for purpose, however, you have continued to drive the vehicle on a daily basis, accumulating mileage.
If you are unsure of any literature or need further interpretation on documentation and wordings, etc, please feel free to contact any member of the YCS team on 0121 783 2110
Your CarSupermarket Team
Steer clear!
The branch manager, Jordan, was totally unprofessional. Despite being calm and polite when speaking to him he slammed the phone down on us, and then had the audacity to tell US that HE was stressed out by the situation! The car I had bought had a fault which they initially downplayed, but when presented with the recommendations from the main dealer, they took the car back to repair themselves. 3 weeks later, the car was returned to me and the fault reappeared. Then came the struggle to get my money back. Phone calls not returned, emails not replied to, being told that 'head office' was dealing with it, but not given a name or contact number. Getting them to communicate with me has been like trying to get blood out of a stone. When I gave up waiting for them to collect the car and took it back, I spoke with Jordan when I was 15 minutes away. He had left the site by the time I got there, leaving his (much more competent) staff to deal with me. Eventually got my money back, but it has been a horrid and stressful experience. Aftercare has been utterly abysmal. Steer well clear!
29 May 2025
Unprompted review
Reply from Your Car Supermarket
Dear Cerri & Dani,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the experience you had and that you were left feeling frustrated and stressed. That is not the standard of service we aim to provide, and we regret that we fell short in your case.
Please note that we have a zero-tolerance policy for threatening or aggressive behaviour toward any of our staff, as we are committed to maintaining a safe and respectful environment for both customers and employees. While we understand that situations can be frustrating, we ask that all interactions remain courteous and constructive.
We do acknowledge that communication could have been better during the process, and we sincerely apologise for any inconvenience or distress this caused. Your feedback has been shared with the management team, and we will use it to improve how we handle similar situations in the future.
We’re pleased that the matter was ultimately resolved, and we wish you all the best going forward.
Kind regards,
Your Car Supermarket.
Fantastic service and all staff were…
Fantastic service and all staff were extremely knowledgeable and professional.
I would advise everyone to shop with your care supermarket and ask for John who made the car buying experience run smoothly and without any hiccups. John deserves a promotion for his professionalism and care shown to my myself and my family.
29 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank you, Enjoy your new car.
regards YCS team
Attentive service
Attentive service. Afran was very helpful and courteous.
29 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for your kind words, We aim to provide a hassle free and a attentive service.
The customer service was outstanding…
The customer service was outstanding colleague who helped me john any questions I asked him was well supportive and made you feel so welcome thank you for your support
29 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
Purchased a car today high recommended…
Purchased a car today high recommended was well looked after and really good customer service
25 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
Bought a car from Coventry branch
Bought a car from Coventry branch.
Adam was really friendly and helpful.
Had a problem with the car and it was taken back after just 1 day. The garage did lend us a courtesy car and eventually sorted the problem.
Communications with Adam all the way through were great and now car works fine and we are very happy with it
3 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
Afran was very helpful
Afran was very helpful, can not fault the costumer service from the gentlemen in the Birmingham branch
24 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
Great service and staff were brilliant…
Great service and staff were brilliant got look after by Aftan and Zam
23 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
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