Good friendly service, left to walk around and test drive car without any pestering. And all questions answered promptly.
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Review summary
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Jeniveve was so helpful and knowledgeable, nothing was too much trouble. No hard sell, advised on warranty and service plan options. A fabulous all round experience. Would recommend her to all my frie... See more
Company replied
Fantastic customer Service. We purchased our daughters car last week, and they all went above and beyond. First Class Service from start to finish
Company replied
Best dealership in town , bought my second car from these guys , car was all clean and ready to go , staff were outstanding , helped from start to finish , really good experience , will definitely be... See more
Company details
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Visit Us Today To See Our Fabulous Selection Of Carefully Hand Picked Cars, Direct From Many Of The UK's Main Dealer Groups... All Perfectly Presented & Displayed In Our Large Birmingham Based Showrooms. Priced From Less Than £2000! We Are Open 7 Days & Guarantee You A Warm Welcome With Expert Friendly Advice.
Contact info
Unit 12. Ace Business Park. Mackadown Lane, B33 0LD, Birmingham, United Kingdom
- 0121 783 2110
- sales@yourcarsupermarket.com
- www.yourcarsupermarket.com
3.9
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 48% of negative reviews
Typically replies within 2 weeks
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John was very helpful
John was very helpful and attentive, made the process smooth and quick
22 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
Quick and easy process,friendly staff…
Quick and easy process,friendly staff very friendly and helpful
21 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
Mr Arfan is a very good person
Mr Arfan is a very good person. He answered all our questions. Thank you
18 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
New car
Had a good experience with this dealership. Zam was very helpful and accommodating. Very happy with my new car.
17 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
Great experience buying a car
Great experience buying a car. Kash really looked after us.
17 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
John was very helpful with sorting…
John was very helpful with sorting paperwork for purchase and making sure my car was ready to go on arrival.
Overall good experience from viewing car to purchasing
17 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
Jaguar xe
I dealt with afram, he was professional and made the process simple with good communication and answered any questions I had promptly.
13 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
Brilliant and very professional
Brilliant and very professional, made the whole process really easy.
12 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
⭐️ | Deeply Disappointed
⭐️ | Deeply Disappointed – Would Strongly Caution Others
I purchased a Skoda Octavia vRS from Your Car Supermarket in February 2025, and my experience since then has been nothing short of exhausting and unacceptable.
Before collecting the car, I arranged an AA inspection which flagged several issues a dent and chips on the bonnet, a faulty glove box, and a passenger seatbelt fault. I raised these concerns with the team in advance, even shared all the details via WhatsApp, and confirmed my long journey from London by public transport. Shockingly, when I arrived, no one was informed of my visit, none of the issues were addressed, and the person I was dealing with (Conor) was not even present.
Despite this, I was assured by the team that I could take the vehicle and return later for repairs an agreement I requested in writing. What followed has been a string of broken promises, miscommunication, and complete disregard for customer service.
On my return visit, I was told again that the branch had not been informed, and no work could be done. The only thing available was a glove box sourced from eBay, which didn’t even fit properly and looked visibly damaged. I raised this with the branch manager, who casually told me, “That’s what the guys dealing with your car ordered.”
Later, an employee of the Birmingham branch she was one of the few professional people I dealt with promised that the car would receive full paint correction, dent removal, and a proper fix for all issues in one go. But when I followed up to confirm, Dean (senior management) completely contradicted everything I’d been told, saying: “We don’t do paint and dent jobs.” He admitted his staff had given incorrect information and offered to reimburse me if I sourced quotes locally.
Since then? Silence. Calls go unanswered. Emails ignored. I’ve been told Dean is in meetings or unavailable. Nobody is taking ownership, despite me having full documentation, including WhatsApp messages, email trails, and call recordings.
To make matters worse, my car has now developed a selector lever error, which was dismissed during the initial inspection. No warranty paperwork was ever provided as promised, and to date, I have received no formal response regarding this ongoing issue.
After multiple wasted trips from London, my patience has run out. I’ve now given a final 14-day deadline for them to resolve the matter or I will escalate legally and through public consumer channels. This has been relayed via email and I have not received any response, happy to provide proof
This dealership has shown a complete lack of transparency, poor aftercare, and a dismissive attitude toward their customers once the sale is complete. If you value your time, money, and peace of mind I urge you to go elsewhere.
13 May 2025
Unprompted review
Reply from Your Car Supermarket
Dear Elvis,
Thank you for contacting us about the complaint. We regret any inconvenience this situation may have caused you.
We aim to provide the best possible customer experience and take all issues very seriously.
We appreciate the feedback you have provided, which will help us to improve our services going forward
We are proud that you have selected Your Car Supermarket and would like to take this opportunity to resolve your concerns.
We regret to acknowledge that there was a miscommunication between the salesman handling your purchase and the rest of the team as to the date you would be collecting your vehicle. However, on this day, the entire team impressed on you how important it was that you leave the vehicle with us and collect at the originally agreed time to allow for the parts to arrive and to be fitted and tested properly to avoid the very situation that arose.
At your insistence, we agreed with you that you could take the car on the day, on the understanding that we would do what we could with the car not being available on site and the understanding from you that the process of pre-delivery prep would be a bit more disjointed with the car located in London.
Furthermore, we performed smart repairs to the light cosmetic damage to the vehicle. However, your expectation for a full bonnet respray to remove light stone chips on a 5 year old vehicle is just not realistic for a used car dealership.
We’re pleased that the matter was ultimately resolved with no legal proceedings undertaken on either end and we wish you all the best going forward.
Kind regards,
Your Car Supermarket.
Excellent customer service from the…
Excellent customer service from the dealers,
10 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
Great service and very helpful staff
Great service and very helpful staff, we were helped by Afran and Sam.
10 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
Really friendly guys zam was very…
Really friendly guys zam was very helpful with purchase of my vehicle going though process would recommend to anyone
10 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for choosing Your Carsupermarket for your new vehicle purchase. The YCS team appreciates your positive feedback and is glad you enjoyed your car buying experience.
I had an amazing experience today at…
I had an amazing experience today at [Car Supermarket Name]. From the moment I arrived, the team looked after me with care and professionalism. They made the whole process of buying my BMW X5 smooth and enjoyable. The staff were friendly, knowledgeable, and really went the extra mile to make sure I was happy with everything.
I love my BMW X5—it’s a fantastic car, and the way it handles is incredible. I truly feel looked after, both by the car and by the great service I received today. Thank you for making this such a positive experience!
8 May 2025
Unprompted review
Reply from Your Car Supermarket
Thank You for choosing Your Carsupermarket to purchase your new vehicle. YCS IS glad you enjoyed your experience, your feedback is appreciated by the YCS team.
Unprofessional and shoddy workmanship
Like other reviewers state, there were red flags from the start which I should not have ignored. I reserved a 2018 Volvo V90 D4 and travelled 1.5 hours to view it. The car seemed great, but during the test drive, we found a rear window wasn't working. The initial response from the salesman was unprofessional, suggesting we board it up or fix it ourselves. I asked them to handle the repair, but received no updates for weeks. Eventually, another salesman took over, apologised, and said the ECU needed replacing — later changed to a wiring fault. Even after the “fix,” the window’s one-touch function didn’t work properly.
They also couldn’t locate the full service history, V5, or second key (which had been present at my first visit), and were sorting through carrier bags of unsorted documents. The manager blamed a recently dismissed sales team, but the overall experience was disorganised, unprofessional, and frustrating. We cancelled the sale and got our deposit back. I would not recommend this dealership
19 April 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for contacting us about the complaint. We regret any inconvenience this situation may have caused you .
We aim to provide the best possible customer experience and take all issues very seriously.
We appreciate the feedback you have provided, which will help us to improve our services going forward
We are proud that you have selected Your Car Supermarket and would like to take this opportunity to resolve your concerns.
Hi Stuart, just to let you know the Full Service History and the Spare Key was located, It was misplaced by a new starter who placed it in another file of a similiar make vehicle (easily done). We accept every one has different expectations when purchasing a used vehicle, especially in the low budget criteria. So we explained all the issues with the vehicle and as you were not content, so we hapliy refunded your deposit so you are able to purchase your dream car with no compliations, as at Your Carsupermarket we aim our up most best to put customer satisfactionsand needs as a priority.
Kind Regards
Zam (YCS)
Worse car dealer I've ever dealt with
Worse car dealer I've ever dealt with. There were red flags from the start, but I disregarded my gut!!!
Delayed collection as a new MOT was to be done. This was not done upon collection.
2 faults within 3 days of purchase. Contacted by phone, only to have a link to YouTube via WhatsApp for 1 of the issues while ignoring the other. Chat screenshots available! They refused to rectify there mistakes. After all they had their money so it was no longer their problem.
The run around with this company isn't worth it. After sales care even worse. Should've stuck to usual reputable significantly larger dealers.
Be aware because the finance company is in cahoots with them so they think they're invincible!
I've learnt my lesson.
1 September 2024
Unprompted review
Reply from Your Car Supermarket
Thank you for contacting us about the complaint. We regret any inconvenience this situation may have caused you .
We aim to provide the best possible customer experience and take all issues very seriously.
We appreciate the feedback you have provided, which will help us to improve our services going forward
We are proud that you have selected Your Car Supermarket and would like to take this opportunity to resolve your concerns.
We apologise we couldn't get the vehicle ready in the time frame you expected, as only certain vehicles are ready for same day collection. The vehicle you purchased came in the same day you came to view so it was impossible to let the vehicle go without a Pre delivery inspection report and we alyays aim for our vehicles to be fully ready and complete before handover so we had to service, valet the vehicle and MOT the vehicle which was unrealistic on the day.
Any other issues or concerns, please feel free to contact any member of the YCS team on 0121 783 2110
YCS
DO NOT TOUCH!!!
AVOID! AVOID! AVOID!!
Cars may seem good value, but they are riddled with issues! As soon as any issues are reported they will avoid calls and become totally unresponsive! You will see from other online reviews instant breakdowns, engine lights on, MOT failures etc. Do not buy from these sharks as it will only cost you down the line!
1 February 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for contacting us about the complaint. We regret any inconvenience this situation may have caused you.
We aim to provide the best possible customer experience and take all issues very seriously.
We appreciate the feedback you have provided, which will help us to improve our services going forward
We are proud that you have selected Your Car Supermarket and would like to take this opportunity to resolve your concerns.
I have looked for your deal and cant seem to find you on the system, it seems like you have not purchased a vehicle from Birmingham. If you have and are using a false name you can always contact us on 01217832110 or send an email to sales@yourcasrupermarket.com where any member of the team will be happy to assist your complaint.
Many Thanks
YCS, Birmingham
John was a expectional sales man
John was a expectional sales man, explained every well, would highly recommend this sales man
27 April 2025
Unprompted review
2018 Egolf purchased 22/2/25
My extremely bad experience with your car supermarket started on the 22 of February 2025, when I purchased a 2018 Egolf, I made contact with John the day before, asking about the car and arranging to view the car the next day, I asked him if he was able to charge the car before our 1.5 hour journey, he informed me that water had got into their charger,(should of been a red flag) so would get it charged across the road at Lidl.
Well we arrived, guess what!! not charged, so had to wait for this to be arranged and come back later.
I returned had the test drive, agreed a price, went to pay the agreed price, they had a sting in their tail he informed me there was a non negotiable £180 admin fee, having spent most of the day, I reluctantly agreed to pay in exchange for a 2 month warranty.
We drove the Egolf home, that night decided to put it on charge on our home charger, but it kept blowing our electric RCD breaker and wouldn’t charge.
I reported the electrical fault the very next day and was informed to get it diagnosed and they’d pay the cost, I insisted for this in a written email to cover me!.
After diagnosis at the garage it turned out that the high voltage charging unit costing £3700 to be replaced and not to drive the car
Zam at Your car supermarket said they wouldn’t pay this to be fixed, but replace the unit with a secondhand one, I couldn’t agree to as our trust had gone and we where unsure who would fit it.
We emailed and telephoned on many many occasions to resolve this issue, from start to finish we had the car 7 weeks with no use of a car!
What was surprising is that they were already selling the car on there website before it was returned and they owned car, still with the same mechanical fault, they used the same photos to advertise as previous ones (we have screenshot evidence) “truly wrong” we know this because the change of last keeper was 22/2/25 which is the day when we purchased it!!!
It took 3 attempts for them to collect the car, they did pay the diagnostic fee, but only because I had it in writing!!
I would strongly advise NOT to buy a car from them, because as admitted by Zam on the phone they don’t sell many electric cars at that time they had 5 electric cars for sale 🙄.
BUYER BEWARE!! Don’t trust these cowboys!!
Nice to see they reply to reviews very fast, shame it can’t be said for their email response to issues with their cars 😫
22 February 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for contacting us about the complaint. We regret any inconvenience this situation may have caused you.
We aim to provide the best possible customer experience and take all issues very seriously.
We appreciate the feedback you have provided, which will help us to improve our services going forward
We are proud that you have selected Your Car Supermarket and would like to take this opportunity to resolve your concerns.
Clive i understand your vehicle that you purchased had a fault which was unknown to us at the point of sale. The PDI we performed on the vehicle would not test this module unit as explained, most of our vehicles are not electric, and we conduct a routine check to check the major components of the vehicle. i did try my best to source you a second-hand unit which was on eBay that cost close to £1000, however your wife insisted on a new unit costing close to £4000. We already gave you a significant discount on the vehicle so thats the reason the admin fee could not be removed and spending £4000 more on the vehicle would not be viable for the business, as we only work on small margins to give our customers the best deal. You need to understand you are purchasing a used vehicle so supplying used parts with a warranty is standard in the motor trade industry. So we did accommodate your request of a full refund, including the admin fee and the costs of diagnostics you paid. so not sure why you have put up a negative review, even recognised warranty companies and main dealers do not refund diagnostic costs. i appologise for the bad experience you think you have received but we at Your Carsupermarket Ltd, made sure you were not out of pocket and refunded all your costs, so you should be satisfied with the overall outcome. Good luck in finding your new vehicle atleast you know if you purchase a vehicle with issues, YCS always puts the customer first.
You have also mentioned YCS advertising the vehicle before we purchased the vehicle. This is not possible as we would not have been able to take the pictures of the vehicle to advertise, it's just educating customers, the transfer date is when we have changed the ownership, which you are referring to. This was completed before you purchased the vehicle.
Any other issues or concerns, please feel free to contact me directly on 0121 783 2110
Absolute joke of a company if you can call it that..
Absolute joke of a company. Have left my mother and young children with no transport to school due to constant lies and misleads. Absolute Jokers... Not sure I'd call it a dealership - more like we will take your money and mess you around then make the refund process difficult. Over 3 weeks she's waited for them to lie about being unable to source parts. Just be honest say your company is going under and your credit accounts are maxed out...it isn't hard to file for bankruptcy instead of causing many people issues.
11 April 2025
Unprompted review
Reply from Your Car Supermarket
Thank you for contacting us about the complaint. We regret any inconvenience this situation may have caused you.
We aim to provide the best possible customer experience and take all issues very seriously.
We appreciate the feedback you have provided, which will help us to improve our services going forward
We are proud that you have selected Your Car Supermarket and would like to take this opportunity to resolve your concerns.
I have looked for your deal and cant seem to find you on the system, it seems like you have not purchased a vehicle from Birmingham. If you have and are using a false name you can always contact us on 01217832110 or send an email to sales@yourcasrupermarket.com where any member of the team will be happy to assist your complaint.
Many Thanks
YCS, Birmingham
Reply from Your Car Supermarket
Thank you for your Business hope you are enjoying your New Vehicle. Have a lovely day. Kind Regards Your Carsupermarket LTD
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