Yours Clothing Reviews 

Their returns on web does not work. It asks which country and does not include uk Great Britain or England
So you can’t submit !

I had this the last time and had forgotten not to buy with Evans or yours.

I spoke to someone in South Africa and cost me money on my phone. The last time. Beware. !

1) I accidentally ordered the wrong size for one single item (ordered 5 items in total, 4 were the same item type) asked customer service less than 24 hours later if this could be updated to match the rest of my order, to which I was told no despite the order not being dispatched or received by the shipping provider. Would recommend updating your website to say no changes after ordering if it is that much of an issue because their policy only mentions that you cannot be refunded if the order has been dispatched
2) I bought items from the same brand and in the same size I currently still own and actually fit in, none of the items from this order fit. Everything except the item ordered in the wrong size were also completely different measurements - the waist length and cup sizes for none of the items were visibly similar despite being labelled as my actual size
3) Submitted a return request for the entire order the same day I received the parcel. After my £81.59 order of all 5 items was shipped to the company I received an email saying I would be refunded £6.39 after a £1.99 deduction for shipping, with all 5 items being confirmed as received. All items were in the original packaging, with tags and I didn't even bother to try them on because they were visibly too small.
I waited until I actually received the refund amount a few days later before contacting their customer service again since they were SO helpful the first time. Received two separate payments a few days later so clearly a major error made there. Seriously, update your website so you're not wasting your staff or customer's time.
In short, no I would not order from here again purely based on multiple items in the same size being so visibly different in size. I am aware that different brands have varied measurements but some of these items looked like they were made for women with a cup size so small they wouldn't even fit in an A cup - the items were labelled as D cups. I ordered from here because there are supposedly plus sized items. I am still yet to find a suitable plus size lingerie brand
Giving a 3 because the payment error was corrected without me contacting them again. Returns process is simple which is great since their items are generally small based on other website reviews

What’s wrong with your jeans line? What has happened? They’re no longer proper jeans — the material is horrible now. And why are the “long” jeans made with the waist up to my breasts? Long should mean inside leg length, not an extra-high waist. Who is designing them now?
They’re also more expensive for much cheaper, poor-quality material. I’m a size 18, but the waist fits like a size 14 — it’s painful. Every pair of jeans is different, even when they’re supposed to be the same style.

A bit rubbish at the moment.
No next day delivery option in my area although I am less than 20 miles from a major Scottish city.
Only an express 1 to 3 day option is available. I placed an order via this service on Friday and it is not scheduled for delivery until tomorrow - 6 days later.

Everything went wrong! Worst webshop EVER!Worst "customerservice"(robot genereted replies!)ever!And my money........never received it back.So please never order anyting here!!!!!

Becourse when i order on line it keeps messing about so i have to phone to order

I normally order on line but decided to go to my local store in Mansfield. I was warmly greeted by Tracey and Gemma. After a few minutes they asked if they could help with what I was looking for. It was nice to be advised and listened to what I said when I said I wasn't keen on a colour or style and found an alternative.Thankyou ladies for being so patient when I was having trouble with my banking app. Eventually got there. A pleasure to shop there and I just might pop in before my next trip. A lovely friendly store thankyou ❤️

Would.usally.give u a 5 but u have this whole security thing u have to.pass to.get in your website I tried for a hour today it just kept repeating it self .
Its making.it.very difficult to buy.stuff

Not a happy customer -
First they advertise a 10% off sale on all purchases and then I received a text message giving me a £5 voucher. Then upon purchasing neither were applied. The Voucher was declined. This isn't the first time either. They also have added a fee to return items on top of paying postage. A fee for apparently "putting it back on the shelf" ridiculous. False advertising and poor quality service.

How this company has 4 stars is a mystery, as there seems to be more bad reviews lately, rather than good. This isn't a review for their clothes it's for their customer service who talk to you like you are taking their time up and just being a problem to them! Unfortunately Yours do not let you choose what delivery company you'd like to deliver your items, as I certainly wouldn't choose Yodel. Yodel left my parcel at a safe place of THEIR choosing. This place was by a plant pot and deemed it safe. Well that would all be ok if I actually had a plant pot and if I didn't live in a block of flats where the entry door opens up on to a road. Yodel kindly took a picture of my parcel by a plant pot and said yep we've delivered it. I contacted Yours customer service and said this was not the case and they started a whole investigation. As I was asking questions about the how long it would take, they spoke to me like I was hindering them and taking their time up, not that it's their job to give information and to help customers. By the way it's up to 14 days and if any of the bad reviews on her are anything to go by, I might not even get my items or a refund. So fingerscrossed hey!
Your customer service sucks and they have seriously bad attitudes. You might need to send them back for some better training skills on how to be a decent person.

Been shopping with yours online and in store for a good few years now and have started to see a decline in the quality of clothes, sizing and poorly made items, seem to be returning a lot of items now and keeping just a a few bits. It is such a shame because us bigger girls don’t get so much choice and yours was my favourite go to place.

The clothes might be nice but I am extremely disappointed with my experience. I want to return some items and was able to create a return order in the system, but I never received the return label (and no, it is not in my spam folder).
What makes it even worse is the complete lack of support. I have sent multiple emails to customer service regarding this issue, but I haven't received a single response. It feels like they just ignore you once they have your money.
This was definitely the last time I ordered from this shop. I would not recommend buying here if you value decent service.

“Update: I still have not received my order or any solution. Customer service has stopped responding.”

My money down the drain and easy money for big company..
They do not take responsibility when you have not received youre order... they basically just call you a liar.... They actually don't care.
Still horrified.

Great shopping experience at Yours on Friday 10th April. I desperately needed some clothes for a family event the next day and was pleasantly surprised to find a decent range of outfits. What was even better was the men’s clothing brand Bad Rhino was situated within the store so I was able to select some gear for my husband as well. Teagan was on duty that day and went out of her way to help me select garments. Fantastic service! Thanks Teagan ❤️

So nice BadRhino clothing for men staff always welcome you with a warm welcome. I will recommend it too other people
R Burns.

Absolutely shocking customer service! I made an order for new clothes worth £300 and only half of my order was delivered. I contacted the customer service where Ellie was absolutely useless, she was like a chatbot keep repeating the same thing..... they investigated it with the delivery company EVRI apparently - even though the package was untouched and was promptly delivered - only to get back to me after 3 days of chasing them with the reply " Every item has been promptly scanned in our warehouse and weighed and the weights of the package was the same when the package was delivered" Oh well , reading the feedbacks I am not the only one who got this answer apparently. Clearly the mistake must have been made in their warehouse !!!!!! Maybe one of the employees nicked the items? Who knows. They said they are unable to provide any refund or replacement even though I provided photos of all the labels, every piece of clothes and the shipping label as well for them on the received items. Absolutely ridiculous! I will dispute the charges for the missing items through the payment method used however please be aware! I love the clothes from yours but I won't ever be ordering online anymore........Fuming

The women in the Yours Liverpool store are super helpful with good fashion sense! Great store, very friendly staff and good vibes! I really appreciated their help.

Wife did a shop this past weekend at Yours. Never been there so didn't know what to expect. I had a really good experience and ended buying way more than we thought we would but the quality, fit and price were good.

If I ever order from them gain I would have it sent to shop. I ordered 3 items and only 2 arrived in parcel. I complained and was told that the parcel went through its checks ok. The weight was consistent. They asked about the parcel if it was in good condition and it was. Something definitely went wrong at their end. They will not believe me so was charged for no item. I am extremely disgusted in the company and probably will not use them again.

Love the clothes as cannot get other clothing stores for larger ladies that got well