Yours Clothing Reviews 

They charge you £1.99 to return their awful badly made over priced clothing.

Dreadful company. Avoid.

Have to pay for delivery and returns. Fair enough for delivery but think it’s pretty poor to have to pay for returns. It’s cost me almost £6 for one items to be sent a returned and it only cost me £14 for the item. Wouldn’t use again based on this

I had 2 orders , one came quickly and perfectly happy with it. The other item I am still waiting for even though I paid for next day delivery this item was needed for a holiday, we leave in 2 days time, I hope it is sorted by then

Uxbridge
I was in your Uxbridge store last week and found the shop very clean and easy to find exactly what I was looking for, your staff were super helpful and friendly. I look forwards to coming back soon.
L.Kendrick

I shop at Braehead Store in Glasgow and i cannot fault the service. The staff are lovely and so are the lovely clothes. I order online and it comes to store in two working days. I love these clothes and even if you are a size 12 you can still buy the clothes. So lovely and in fashion. Love love this store. Great company lovely clothes.

Nothing in my order fits I also ordered two sizes bigger than my size. They look awful and fit badly

Afyer having a missing refund with Evri and them not being any help, I emailed Yours and it was sorted withing the hour! Thank you for making this stress free!

Shocking customer service. Parcel was apparently left next to a bin, by yodel. Picture doesn’t show that it’s my bin. The parcel was not handed to any neighbour, I didn’t say where to leave it cos I didn’t know it was being delivered. I was out all day and night but morning after couldn’t find the said parcel. Yours have said yodel have delivered it to a secure place. If it was next to the bin, they have left it in full view on a busy pathway and road. This is not secure, I mean use your common sense. I have a garden round the back, why not put it there. They have just agreed with Yodel and won’t refund. Even after obtaining a police report. Raised a chargeback and they disagreed with that. What type of company is this? I’m paying for goods I haven’t received. Clear scam company DO NOT USE

Best hope your package doesn't get stolen. They block emails you send them and take your money for products you don't receive even when you give them a crime number when requested.

Shocking, disgusting company.

I am writing on behalf of most plus size women, especially those of us under 40.

We do not want or need cold shoulder tops. We do not want or need floral prints. We definitely do not need ill fitting undergarments/tights. Just because we are larger doesn't mean we have to look or dress frumpy and older. Please limit peplum tops.

Look at your competitors, SNAG, ROMWE, HELLBUNNY. BooHoo (boohooman has better tshirts and hoodies)

Please offer more alternative clothing, or clothes that suit and last larger sizes.

Please. Please. Please.

This is the third time I have received orders from Yours and when I try to generate a returns code from Asda, I get an error message instructing me to contact customer service. When I reached out, Timea sent a generic email listing other return options, all of which require printing a label. Unfortunately, this representative seems to have difficulty understanding that I do not have a printer, and returning items to Asda is more convenient for me. Due to this experience, I have decided not to place any more online orders from Yours. This situation has taken up a lot of my time, especially since I only want to return two items out of the six I ordered.

Love this shop, great quality and value for money and wonderful staff. Highly recommend 👌

Visited the Rhyl store today looking to purchase some new tops, there were loads of styles and colours to choose from staff are very professional and friendly, helped today by Lindsey and Becky would recommend a visit to this store.

I should not have given them even 1 star.
I ordered several items and one item was missing in my order and they have refused to offer me a refund or replace the missing item. When I queried they responded" The recorded weight for your parcel included your item. In addition, the parcel was scanned and confirmed as dispatched in full. I am furious, as they have not considered faulty weighing equipment/recordings and human error.

I have used Yours Clothing for years, and it has been great, but my last order had three faulty items. After going in circles on their webpage to try and get a free returns label, I started emailing their customer care, which is all AI and completely useless. I have tried every method possible and written far too many emails, and still have no way to return the faulty items. No humans seem to be monitoring any emails! I guess they don't care about customer service and don't want any returns. I have spent thousands of dollars at their store, but this is the last sale I will make to them. I would advise others who live outside the UK not to buy anything if they want to return anything. I'm very angry and disappointed, as their clothes are generally good quality. What a waste of my money.

Why is the customer service so bad? Need to send a jumper back but have no order number as no dispatch note included and no confirmation email sent. Can’t get through on the phone and they haven’t responded to contact form.

I really wish yours clothing would make trousers and dresses in different lengths. It is so frustrating as at 5ft 4most of the dresses and trousers are way too long. I did buy a black button down dress but the buttons were boring so I bought new ones and sewed them on!! Transformed the dress

If it was possible to put in 0 stars I would.
What an unorganised mess. I decided to order shoes and a dress. I placed the order as a guest. I like it when you don't have to subscribe and set up accounts, it's nice to have that option these days. I paid for the order. I did not receive a receipt of confirmation of my purchase but I did have the money deducted.
I raised with the customer service. Wow. Either its AI or they can't read I all a simple question. I'm now on my 3rd consultant who has asked me to repeat everything. The promised refunds which they never processed and now they have responded saying it's too late and they have sent my parcel.
Honestly worth the amount of scams out there, this is not the way to build trust with customers.
They have told me I need to reach out to the postal provider to get them to return the parcel. What a joke. Chances are I return the item and they still don't process my refund, that's if I get the item in the first place.

Thank goodness I measured myself before ordering. I'm a size 18. But after taking my measurements Yours recommended I order a 22! I was devastated and, in tears, ordered the dress. It fits perfectly! But measuring against all my other size 18 clothes... it's smaller! I love the dress and will buy again but please please please check your measurements before you place an order as the sizings are very different to other brands!

Absolute SCAM ARTISTS!

I ordered a total of 12 items from Yours at considerable expense only for them to send only 11.

I got on the phone to them and they said they were unwilling to help as the weight they can see was correct so it’s effectively TOUGH!

The woman on the phone even said this happens all the time yet my only hope for resolution is to contact my payment provider.

I’m absolutely outraged that they haven’t included a 23.99 cardigan in my parcel and are just completely washing their hands of it.

Unbelievable and terrible customer services. Avoid this company at all costs, I will NEVER use them again.

Edited to add - when I spoke to Yours on the phone they said their “proof” that the item was definitely included at the time of shipping was that the parcel weighed 3.8 kg, however I have just returned all 11 items to Royal Mail who weighed the parcel (with exactly the same content inside as it was when it was originally shipped to me) and it currently weighs 4.4kg, which is clear evidence that yours are lying and deliberately trying to deceive customers in my opinion. I will never use them again.