YouSee Reviews 

I bought a phone from YouSee two weeks ago now. Everything went seemingly fine, the order got "confirmed". However, I never got a confirmation e-mail from them.

What followed was hours trying to get through to them, and the customer service telling me different stories everytime I get through to them, one of the times even lying about the order being confirmed and that I will get a confirmation on the same day, which obviously never occurred.

After many attempts, I finally got the actual reason - the payment never went through to them. They told me I should contact my bank, so I did. The bank told me that it was actually on their part to draw the money from my account.

By this point I was super frustrated with the situation, but the deal was too good, so I convinced myself the pain was worth it. lol it wasn't

So I called them, a g a i n, and after like 40 minutes got through to somebody who seemed to be a supervisor - and, lo and behold, he actually took responsibility and said it is their fault. That it would get solved and they would make it happen.

You thought this was finished? Hell no. Because, of course, nothing was actually fixed. I didn't get any updates, again. So I called them, and I was told my order was cancelled. I spent two weeks calling them every other day, for nothing.

It truly amazes me how such a huge company can have this horrendous service. So I suggest to each and one of you that is still reading this long ass rant - don't buy their products, don't use their service. Complete vermins.

Mr Martin at YouSee store, Frederiksberg, had been most patient, efficient and competent to solve our Internet connection problems to our utmost satisfaction

Absolutly terrible company. Bad service and the employees have no clue what they are talking about and give you false information. Can´t stress it enough that you should not use this service and go anywhere else instead.

TDC Net (another Nuuday company) was delayed with fiber installation, which they informed our new internet provider who told our current internet provider (YouSee) same day. YouSee rejects because they demand 3 days warning, and refuse to extend our current subscription. So now without internet for more than a month, all because of Nuuday companies.

Fortunately, Fastspeed, our new provider stepped in and will provide a wireless router for now.

Told on the phone to Pick up a new you See box in the store after tech help, they even reserved one for me, the old was broken . (I am helping elderly people 80+) brought the old box and reciept but they wouldn’t exchange it, then don’t tell me to come and exchange it, but they said it was easier if I came to the shop than by mail. Waist of my time. I guess they don’t have clear rules what is up and down

I’m am far from happy. How can you send a bill without a bank account number. It’s impossible to get past the IA robot. For weeks I’m trying to get a hold of someone who can help me. What do you want me to do? Send a post pigeon with a message? I’ve tried Facebook calling emails and still nothing. And if there was a fine because I was to late, I want that money back. You can listen to the tape when I’ve ordered the internet, I wanted it paid automatically. Nobody called me or a letter that something was wrong. Maybe an idea to have an English option when you call. Did you miss the part where I mentioned that I can’t get past the AI robot!!! And you are asking me to call. Like I haven’t tried that for I can’t even remember how many times. So, this is not working. The the only thing left is that I’ll drive to Esbjerg to your shop and being pissed at the young people who work there and have nothing to do with it. But it’s obvious that it is the only way that I can talk to someone. Beyond ridiculous this. If you wanna lose clients, this is the way to do it.

Words cannot describe my frustration with the whole YouSee customer service system.

My WAN connection regularly disconnects or starts dropping lots of packets and I've been trying to get them to help me fix the issue.
I've had to clear the gauntlet that is Josephine 4 times today. The first time it was only extremely frustrating (not more than that). I managed to speak to a guy after 15 minutes of waiting. Josephine had asked me about a cpr number, and phone number, as well as some other details. The man didn't have any of that information. He told me to reset the router, which I had configured in various ways (I know what I'm doing). To nobodies surprise, this didn't have any effect on the poor connection issue, but of course wasted my time by clearing the configuration. Josephine also obviously wasted my time by asking me for information she didn't even convey anywhere!?

When attempting to reach yousee the second time today, I've had to go through the gauntlet that is Josephine 3 times. To protect my mental health, I decided to just mostly ignore her and wait for a human to respond eventually (I think it worked in the past). After trying that twice, she just hung up. Trying it a third time with a bit more attention, I realize that after Josephine asks you for an account number or CPR number with telephone, type of problem, service that has problem, consent to recording, etc. she just says, "sorry, we're too busy, the queue is too long, try again later".

I am obviously cancelling my subscription immediately (If they can even be contacted) and I hope everyone does the same. It's unbelievable to me that a customer service system can be made with such incompetence.

Excellent service

I cannot believe that the way this company does business is legal. I have tried for 1 month to get an appointment. I have gone on line to chat and email. I have called and I have gone to the store. I finally get through today and they say it will be almost 900kr to have them make a plug functional in my apartment that isn't in the doorway. How are the companies in Denmark allowed to get away with no accountability. It's disgraceful.
Thanks for the reply YouSee. It's not the price it's the overall lack of customer service. Funny that the only timely response I've received is to a review. Dealing with bad reviews MUST require your full time attention.

Tried to order fiber internet from these guys. Now, weeks after my subscription has been activated, I still don't have the hardware even though I've been on the phone with customer support 6 times!!!

Every single time I'm being told the hardware has been ordered only for the next person to tell me nothing has been registered.

I am now not able to work from home any longer and am paying for a subscription that I cannot use.

STEER WELL CLEAR OF THESE AMATEURS!

More than two months ago, I ordered a new phone with a subscription from YouSee and changed my phone number (which I have always used for MitID as well as business) to them.

The problems started on day one. When I went to collect my new phone, they refused to give it to me, claiming I didn’t have the right documentation, though I did. Frustrated by this, I decided to use the EU 14-day return policy (which is mandatory for all service providers) to cancel the contract.

After canceling, I created a new contract with Telenor.dk, also with a phone + subscription package, and unlike with YouSee.dk, I received my phone without issues.

The issue now is that my number is still with YouSee, and they keep canceling the “change of provider” due to system errors, preventing me from transferring my number to Telenor.dk. I am forced to use their subscription even though I’ve canceled it. Every time I call to resolve the issue, they tell me, “We are experiencing technical problems now; we will resolve them in X days. After that, everything will be transferred.”

As a result, I am currently paying for two subscriptions:
• The very expensive phone + subscription from YouSee.dk, for a phone I canceled two months ago and never received.
• And the Telenor subscription that cannot be activated due to YouSee.dk’s technical issues.

I am not jumping to conclusions, but given their ‘technical problem,’ it appears as though this could be intentional to prevent me from canceling the subscription. Now that the 15-day period has passed, they are no longer obligated to cancel it even tho I've made the request in time.

EDIT: after the review they fixed the broadband issue. I should have written this when my sim has been messed up.

—-The worst company in Denmark. Everything needs to be done over the phone. They messed up my number when moving from another company. Slimed their way not to make any compensations. Don’t forget to cancel their services a month in advance otherwise they will show no compassion in taking your money.

I bought the 1000/mbps internet form YouSee and after plugging in the router it didn't work. First I tried contating the company via chat, it was a late hour so the said that i should be on the chat at 8am and somebody will be waiting for me to solve the problem. I got up and waited for 40 minutes and nobody showed up in the chat. I tried a few hours later and all i got is a message to wait 1 minute and somebody will contact me. Nobody did. I decided to make a call and waited a long time for somebody to pick up. Finally someone answered me and after telling him what happend earlier, he told me "We have a lot of work" and proceeded with asking unnecessary questions like "Did you connect the router to electricity?" or "Did you try to restart it?" a few minutes after i told him, that I tried literally everything and the router itself works, but there is no connection with the internet. After this barrage of stupid questions that provided him with no useful info, he then proceeded to trying to ensure me, that a technician that costs around 600DKK per hour is necessary and he can't do anything else for me. After few days of trying to fix it myself the internet miraculously started working on its own with a speed of 200Mbps! I waited a few days to see if the speed will maybe go up to 1000Mbps. I tried countless configurations in the internet and router setting but to no avail. Finally I decided one more time to reach out to the company in every possible way at different hours and days and got no answer. Terrible company and terrible service. Don't buy their internet, it's one of the most expensive ones in the market and probably the worst.

Here’s a refined version of your review that keeps the strong points while making it clear and professional:

We initially chose this company because there was already an internet modem in our new home when we moved in. At first, everything seemed fine, but after a few months, we started having issues with payments being inexplicably delayed. Our bank account always had enough funds, yet they began adding a 100 DKK late fee every time. When we reached out to customer service, they temporarily resolved it—only for the same issue to return a few months later. It turned out they had removed our payment method without notifying us, switching it to manual payments.

Fed up, I decided to cancel the service entirely due to the repeated issues and unprofessional handling. When I called to cancel, they charged us a “reopening fee” despite our ongoing complaints, and added an 80% surcharge to the final bill. After a frustrating hour with customer service, they still refused to remove the extra fees.

Now, two months after officially canceling the service, they’ve sent another bill as if I hadn’t canceled at all!

Please avoid this company at all costs. The constant errors, added fees, and poor customer service have been incredibly stressful and frustrating. Save yourself the headache and look elsewhere.

am deeply disappointed with YouSee's service. After transferring my existing number to YouSee, they added an extra number without my consent and started billing me for it. Even worse, I discovered that calls were made from this unauthorized number despite the SIM card never being used, raising serious concerns about fraud.
Customer service has been appalling. Despite repeated emails and phone calls, they have not resolved my issue, and I continue to receive payment reminders and threats of disconnection for bills that are already marked as paid in MitYouSee. Even after paying in-store—resulting in double billing—they still threaten to cut off my service.

The cherry on top? YouSee's employees seem utterly lost between their old system and their shiny new one called "Dawn." Maybe it's called Dawn because their staff are still waiting for the sun to rise on how to use it properly. This level of incompetence and disregard for customer care is unacceptable. I am now forced to escalate this to the Danish Consumer Ombudsman (Forbrugerombudsmanden) and share my experience widely.

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Hi Kasper,

Thank you for your response. While I appreciate the effort to address my review, I must express my disappointment that the seriousness of this situation seems underestimated. Allow me to provide further context:

Unauthorized Number and Charges: Despite transferring my existing number to YouSee, an additional number was added without my consent, and I've been charged for it. This unauthorized activity is compounded by calls made from this number, even though the SIM card has never been used—raising potential fraud concerns.

Double Billing and Payment Issues: I have been forced to make payments both online and in-store, leading to double billing. Despite these payments showing as complete on MitYouSee, I continue to receive threatening payment reminders and notices of service disconnection.

Inadequate Support and System Confusion: I have reached out multiple times via email and visited a YouSee shop in person, only to encounter confusion related to your new "Dawn" system. This has severely impacted my experience, as employees have been unable to provide clear solutions.

I have exhausted all regular channels, including repeated emails, phone calls, and store visits. Referring me to the generic complaint page is not an adequate response given the complexity and duration of this issue.

I urge you to escalate this matter immediately and provide a meaningful resolution. If I do not receive a satisfactory outcome soon, I will proceed to involve the Danish Consumer Ombudsman and take further steps to protect my rights as a consumer.

Thank you for your prompt attention to this matter. I look forward to your immediate response.

Changing their customer service to AI is a terrible idea. It doesn't understand what one says over the phone and just hangs up and tells you to go online.

You go online and it takes another AI 75 minutes to tell you to call the AI by phone, and so on.

Meanwhile, it's been 3 days of the internet not working, and the problems persist.

It’s good service. Staff is very friendly and helpful. Commendable service.

Horrible company, deceives its customers!!!
Sends fictitious invoices!

This is a scam guys , the coverage is so poor in Denmark and whole Europe . Read their roaming rates outside EU , 1mb = 100kr that means 1gb =100.000kr
3gb =300.000 kr = Tesla
10gb = 1mio kr
I twice paid 450kr for 4,5 mb , glad I found out I’ll get out of this asap . Their customer service are excellent but the product is crap , I bought a phone an immediately it was overheating, instead of giving me a replacement I had to wait for 3 weeks . That phone was a gift for my wife , I missed her birthday. Look one word . Never ever think of switching to this operator.