Yumi Reviews 

6,089
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers had a great experience with this company. Many buyers regularly point out that their packages arrive very promptly, and they are consistently impressed by the lovely materials, beautiful prints, and excellent overall quality of the garments. Shoppers frequently share that the styles feel wonderfully unique compared to high street options, making them perfect for special occasions and weddings. However, some reviewers were not happy with the sizing inconsistencies and the lack of free return options. A few people also mentioned that returning items can be problematic, while others encountered minor defects like missing buttons or incorrect pockets.

What people talk about most

Product

People report ambiguous experiences with product quality and sizing. While many consumers praise the... See more

Quality

Customers had ambiguous experiences with quality, revealing a wide divide in their feedback. While many... See more

Delivery service

Consumers have mixed experiences regarding delivery service, showing a high level of disagreement. While many... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a split in customer satisfaction.... See more

Return policy

Clients share negative opinions on return_policy due to consistent difficulties with the online return portal... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mostly an ok experience with Yumi, apart from the dress I received was missing its belt so had to return it for an exchange. I emailed Yumi customer care about it and this was followed up by James wh... See more

Company replied

Rated 4 out of 5 stars

Ordering and delivery were really easy and quick. I did however have to exchange it as it was too big, despite using the sizing guide to inform what size I chose. A shame as I had to cover the cost of... See more

Company replied

Rated 4 out of 5 stars

I was very pleased with the product and prompt delivery. I had ordered a bolero in two sizes to make sure I had the right size for a family celebration. Returning the one not needed via Royal Mail was... See more

Company replied

Rated 4 out of 5 stars

Yumi has a great customer service. My package was delivered promptly and I was refunded postage, as discount code they sent me offered free delivery, but I have already ordered. Unfortunately items... See more

Company replied


Company details

  1. #207 of 255 best companies in Ladies' clothes shop
  2. #479 of 593 best companies in Clothing Shop
  3. #25 of 28 best companies in Plus Size Clothing Shop
  4. #175 of 218 best companies in Shoe shop

About Yumi

Written by the company

A little bit about us…

From knitted jumpers with daisies that looked more like fried eggs and rainbow jackets where the colour nearly always ran to experiencing numerous break-ins and eating 821 curries (and counting) in the process, we’ve come a long way since the event-filled early days.

Founded over 25 years ago in Camden by Uttam and Clare, Yumi Clothing has fast become the online destination for women’s trend-inspired clothes with a unique twist.

UK customer Service

We provide a UK based Customer Service team who are committed to delivering the best possible care to our customers, answering any queries you may have.

FREE DELIVERY AVAILABLE AND PRICE MATCH GUARANTEE! PAY WITH KLARNA, PAYPAL AND CLEARPAY


NEW IN DRESSES OCCASIONWEAR JUMPSUITS

Contact info

3.9

Great

TrustScore 4 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.9

All reviews

(6,089)

69 reviews in the last 12 months

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Rated 4 out of 5 stars

Lovely ....... but oh so long!

I liked the look of the Yumi dresses online and decided to give it a try for the first time. The write ups and pictures were good. The quality of the dress was very good but the length was SO long. I know the model was wearing high heeled shoes but I don't so it would have been easier to assess this if a length measurement was given, or for the model to wear different shoes. I am a senior citizen but still admire many of the Yumi dresses. Maybe better luck next time or go for a midi length.

3 September 2025
Yumi logo

Reply from Yumi

Good Afternoon,

Thank you for taking the time to write your review, your feedback is always appreciated.

Best Wishes,
Yumi

Rated 5 out of 5 stars

Arrived within stated time

Arrived within stated time. Just like the pictures love it !

2 September 2025
Yumi logo

Reply from Yumi

Hi Denise,

Thank you very much for the five star review.

Best Wishes,
Yumi

Rated 2 out of 5 stars

Terrible pyjamas

I bought a pair of pyjamas - the website and delivery were straightforward and painless, hence the 2 stars but the pyjamas themselves were so disappointing.

Really poorly put together with the thinnest elastic waistband and a hem on the legs that I could have done better myself. The trousers are cut the same front and back so they are tight behind and baggy in front. The arms on the top are weirdly short.

Sadly I was so excited about the pjs that I ripped all the tags off, meaning I couldn’t return them, but I expected much better quality and would not be buying from here again.

2 September 2025
Yumi logo

Reply from Yumi

Hi Tasha,

We appreciate your feedback and deeply sorry to hear that the pyjamas didn't meet your expectations. We'll review your comments with our production team to improve our products. Thank you for bringing this to our attention.

Best Wishes,
Yumi

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service , great response re refunding returns.

26 August 2025
Yumi logo

Reply from Yumi

Hi Wanda,

We are happy to hear that you received fantastic customer service. Thank you for your positive feedback!

Best Wishes,
Yumi

Rated 4 out of 5 stars

Beautiful skirt

Easy to order, beautiful skirt get compliments, it is unique . perhaps 5 stars if it was lined. Excellent service.

1 September 2025
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Reply from Yumi

Hi Sharon,

We appreciate your feedback regarding the lining; it's valuable as we plan future designs. Thanks for the excellent service rating!

Best Wishes,
Yumi

Rated 5 out of 5 stars

Beautiful drsss

I absolutely love my dress. It wasn't easy to iron it,but I managed and the dress was a hit at the wedding I've attended.

1 September 2025
Yumi logo

Reply from Yumi

Hi Ewa,

Thank you very much for the five star review.

Best Wishes,
Yumi

Rated 2 out of 5 stars

The shirt was sewn closed which was not…

The shirt was sewn closed which was not clear on the picture, the sizing was way off- meant to be an 8 but it was closer a 14. The delivery was fine and the product was ok apart from above but I’d have been angry if I had paid full price as quality wasn’t there. I love the colour/ pattern of the shirt though and I’m handy with a sewing machine so I’ve fixed it and can wear it! But it wasn’t great hence poor review, maybe just this particular item though.

1 September 2025
Yumi logo

Reply from Yumi

Hi Jay,

Thank you for taking the time to write your review. We're deeply sorry in regard to the sizing of the shirt, and will forward this review for further investigation.

We apologise for the inconvenience caused.

Best Wishes,
Yumi

Rated 2 out of 5 stars

Lost it's quality and poor service:(

I have been buying Yumi dresses/ jumpsuits for years and never had an issue. I love the prints/design and quality of material. However I received a dress for my birthday, when trying it on the seam was on the front of the dress. In fact made it have a headless turtle. (Somethings you can't unsee!) After contacting the customer service they stated it was indeed an fault and I could exchange. However a refund was completed instead. Gifter reordered (At a higher price point as free delivery didn't work with the original money off code) 2nd dress arrives, with the exact same issue. I contacted customer service asking which of the issues was it, a fault in the design, poor quality control and numerous were like this or they'd sent the same dress again. Which wouldn't have happened if the exchange as per first contact! At first I was told it was a one off fault. Then after me asking to confirm a new dress would be sent as normal they emailed to say all in my size were the same. No real apologies just you can send back again for a refund. I am very disappointed, the awkward situation with it being a gift but after wanting to place an other for a few dresses/, jumpsuits this summer I have lost confidence with their quality and service and shopped elsewhere.

20 July 2025
Unprompted review
Yumi logo

Reply from Yumi

Hi Danielle,

Thank you for taking the time to write your review, we're deeply sorry to hear of what has happened with your orders.

Upon the initial investigation in regard to the dress, it was believed that the issue noted with was a one off. When it was discovered that this was the case with the second dress you received, we conducted a further investigation, which concluded that the issue with the seam was regrettably found througout the full allocation of the dresses.

Because of this, we felt that another exchange would not be a suitable resolution and noted that your return would be accepted for a full refund, which is still the case with your order.

We sincerely apologise for the inconvenience that has been caused.

Best Wishes,
Alex

Rated 5 out of 5 stars

Yumi dresses

Yumi dresses
I had a good experience with your company. The dress is very nice and it came very quickly.
Suzanne Dalton

22 August 2025
Yumi logo

Reply from Yumi

Hi Suzanne,

Thank you very much for the five star review.

Best Wishes,
Yumi

Rated 2 out of 5 stars

Missing belt

The dress arrived and is lovely but it was missing the belt and when I emailed Yumi about it I’ve still had no response five working days later.

29 August 2025
Yumi logo

Reply from Yumi

Hi Elanor,

Thank you for the review, we're deeply sorry that your dress was received without its belt.

Please note that our customer service team previously contacted you on the 1st September, requesting for a confirmation of your order reference, as this was not provided in your initial email.

Please check your spam and other folders in case our emails have been delivered there.

However, as your order reference has been confirmed with this review, we have notified our warehouse so that the missing belt can be shipped with express delivery.

We apologise for the inconvenience caused.

Best Wishes,
Alex

Rated 4 out of 5 stars

Mostly an ok experience

Mostly an ok experience with Yumi, apart from the dress I received was missing its belt so had to return it for an exchange. I emailed Yumi customer care about it and this was followed up by James who was very helpful and explained once the dress was returned, reassured me the replacement would be sent very quickly, which it was.
The dress itself is lovely, the quality is good and it fits me well. This is the second dress I've bought from Yumi and will be on the lookout for more in future!

27 August 2025
Yumi logo

Reply from Yumi

Good Afternoon,

Thank you for taking the time to write your review, we're deeply sorry that your dress was initially received without its belt.

However, we're pleased to see that our customer service team were able to resolve this for you promptly.

We apologise for the inconvenience caused.

Best Wishes,
Alex

Rated 1 out of 5 stars

Unfortunately I am still awaiting my…

Unfortunately I am still awaiting my refund. I returned the item on the 9th of August

4 August 2025
Yumi logo

Reply from Yumi

Hi Harriet,

Thank you for the review, we're deeply sorry for the delay in processing your refund.

After checking the tracking of your return parcel, we can confirm that this has unfortunately been lost in transit, which has led to the delay.

Our customer service team will be in contact shortly in regard to your order.

We apologise for the inconvenience caused.

Best Wishes,
Alex

Rated 3 out of 5 stars

Return dresse still waiting on refund…

Return dresse still waiting on refund very slow compared to other companies

20 August 2025
Yumi logo

Reply from Yumi

Good Afternoon,

Thank you for your review and for bringing this to our attention.

Our customer service team will be in contact shortly to request for more information in regard to your return.

Best Wishes,
Alex

Rated 5 out of 5 stars

Perfect

From the moment I paid to the delivery at my door everything was seamless, efficient and very fast. Communication was fantastic.
I ordered a dress and a skirt and both are of excellent quality. I will definitely shop again.
The sizing is a bit bigger than I thought. I bought a small but it’s more like a medium in Australia. I’m tall so I can wear both.

25 August 2025
Yumi logo

Reply from Yumi

Hi Tracey,

We're happy to hear that your experience was seamless and efficient, from payment to delivery! We appreciate your positive feedback on the quality of the dress and skirt.

We look forward to seeing you again in the future.

Best Wishes,
Alex

Rated 4 out of 5 stars

Good service nice quality

The dress I ordered arrived promptly and in good condition.
It was well made and a nice quality material, the size and colour where true to the image on the website.
I returned the dress as unfortunately it was just too long for me as I am only 5ft tall.

19 August 2025
Yumi logo

Reply from Yumi

Good Afternoon,

We're happy to hear that the dress arrived promptly and in good condition! We appreciate your feedback on the quality and accuracy of the product. We regret that the length wasn't suitable for you. Thank you for your review.

Best Wishes,
Yumi

Rated 5 out of 5 stars

Great!Parcels arrived a day sooner than…

Great. Parcels arrived a day sooner than expected which was great. Delighted with the 2 jumpsuits which fit perfectly apart from leg length which will need shortened as I’m only 5’2”. Lovely colour and beautiful material.

26 August 2025
Yumi logo

Reply from Yumi

Hi Oonagh,

We're happy to hear that your parcels arrived early and that you love the jumpsuits! We appreciate your positive feedback on the color and material.

Best Wishes,
Yumi

Rated 4 out of 5 stars

Ordered a jumpsuit which is fabulous

Ordered a jumpsuit which is fabulous.
However I’d did take quite a long time to arrive.

25 August 2025
Yumi logo

Reply from Yumi

Hi Julia,

Thank you for the review, we're pleased to hear that you're happy with your jumpsuit.

Please note that as your order was placed on a Sunday, this was dispatched on the next working day and delivered within the expected time.

Best Wishes,
Alex

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