Mostly an ok experience with Yumi, apart from the dress I received was missing its belt so had to return it for an exchange. I emailed Yumi customer care about it and this was followed up by James wh... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering and delivery were really easy and quick. I did however have to exchange it as it was too big, despite using the sizing guide to inform what size I chose. A shame as I had to cover the cost of... See more
Company replied
I was very pleased with the product and prompt delivery. I had ordered a bolero in two sizes to make sure I had the right size for a family celebration. Returning the one not needed via Royal Mail was... See more
Company replied
Yumi has a great customer service. My package was delivered promptly and I was refunded postage, as discount code they sent me offered free delivery, but I have already ordered. Unfortunately items... See more
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Company details
- #205 of 253 best companies in Ladies' clothes shop
- #477 of 591 best companies in Clothing Shop
- #25 of 28 best companies in Plus Size Clothing Shop
- #175 of 218 best companies in Shoe shop
About Yumi
Written by the company
A little bit about us…
From knitted jumpers with daisies that looked more like fried eggs and rainbow jackets where the colour nearly always ran to experiencing numerous break-ins and eating 821 curries (and counting) in the process, we’ve come a long way since the event-filled early days.
Founded over 25 years ago in Camden by Uttam and Clare, Yumi Clothing has fast become the online destination for women’s trend-inspired clothes with a unique twist.
UK customer Service
We provide a UK based Customer Service team who are committed to delivering the best possible care to our customers, answering any queries you may have.FREE DELIVERY AVAILABLE AND PRICE MATCH GUARANTEE! PAY WITH KLARNA, PAYPAL AND CLEARPAY
NEW IN DRESSES OCCASIONWEAR JUMPSUITS
Contact info
13 Gorst Road, NW10 6LA, London, United Kingdom
- 020 8963 4095
- customercare@yumi.co.uk
- www.yumi.co.uk
3.9
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Arrived on time and a good fit
25 August 2025
Reply from Yumi
Hi Deborah,
Thank you very much for the five star review.
Best Wishes,
Yumi
I shall be returning the trousers as…
I shall be returning the trousers as they are too big unfortunately I would return them anyway as they were supposed to be crepe trousers which they are definitely not. They are 100% polyester and I would not wear them anyway, very misleading description
25 August 2025
Reply from Yumi
Hi Marilyn,
Thank you for taking the time to write your review, we're deeply sorry to hear of your disappointment with the trousers.
We have noted your feedback, which will be forwarded to our production team for further investigation.
We apologise for the inconvenience caused.
Best Wishes,
Alex
Reply from Yumi
Good Morning,
We're happy to hear that you found our items as described and that you experienced great customer service. Thank you for your positive feedback!
Best Wishes,
Yumi
Reply from Yumi
Good Morning,
Thank you for your positive feedback; we appreciate it.
Best Wishes,
Yumi
Yummy Dress
Product arrived quickly, Dress Beautiful, well made, lovely print and material, a little long, but being only 5ft 1 - I knew this would be the case. Would definitely order from Yumi again.
25 August 2025
Reply from Yumi
Hi Sally,
We're happy to hear that the dress arrived quickly and that you find it beautiful, well-made, and lovely. We appreciate your positive feedback regarding the print and material. We are also glad you'd order from us again!
Best Wishes,
Yumi
Fun collections
Fun collections, amazing quality and price! I can’t wait to see the next collection!
14 August 2025
Unprompted review
Reply from Yumi
Hi Ana,
We appreciate your positive feedback and are excited for you to see what's next.
Best Wishes,
Yumi
When receiving the dress I thought it…
When receiving the dress I thought it was packaged carelessly and when trying it I found the left hand pocket had been sewn in incorrectly and was unusable. Such a pity and the fabric and style was beautiful and the fit was true to size. I will certainly use them again and hope this was just a blip.
22 August 2025
Reply from Yumi
Hi Joan,
Thank you for taking the time to write your review, we're deeply sorry that you've received the dress in this condition.
Our customer service team have contacted you in regard to this order.
We apologise for the inconvenience caused.
Best Wishes,
Alex
Reply from Yumi
Hi Emma,
Thank you for the review, your feedback is always appreciated.
Best Wishes,
Alex
Great jumpsuit but sizing seems to be on the large size
Ordering and delivery were really easy and quick. I did however have to exchange it as it was too big, despite using the sizing guide to inform what size I chose. A shame as I had to cover the cost of returning it. That being said, James at Yumi was very helpful during the exchange process so that was a plus. Just waiting for the new one to arrive!
21 August 2025
Reply from Yumi
Good Morning,
Thank you for taking the time to write your review. We're sorry the item didn't fit on this occasion. However, we're glad our team was helpful during the exchange and hope the new item arrives soon!
Best Wishes,
Yumi
Quick delivery great quality clothes
20 August 2025
Reply from Yumi
Hi Carol,
Thank you for your positive feedback, this is greatly appreciated.
Best Wishes,
Yumi
Reply from Yumi
Hi Penny,
Thank you for the review, we're so glad to see that you're happy with your jacket.
Best Wishes,
Alex
Reply from Yumi
Good Afternoon,
Thank you very much for the five star review.
Best Wishes,
Alex
Reply from Yumi
Hi Alice,
Thank you for the review, we're deeply sorry for the delay in delivery. Due to the delay, we've refunded the cost of express postage on your order.
We apologise for the inconvenience caused.
Best Wishes,
Alex
Purchased a dress for a wedding
Purchased a dress for a wedding, as described and quick delivery
18 August 2025
Reply from Yumi
Hi Emma,
We're happy to hear that the dress met your expectations and arrived quickly for the wedding. Thank you for your positive feedback!
Best Wishes,
Yumi
Shirt dresses
Ordered 2 dresses, perfect fit. Good quality material and both lined. Quick delivery, very pleased.
19 August 2025
Reply from Yumi
Good Afternoon,
We're happy to hear that the dresses fit perfectly. We appreciate your positive feedback regarding the quick delivery!
Best Wishes,
Yumi
Excellent
Excellent. Jumpsuit was as described and size was spot on, good quality and fast delivery. What more could I want?!
18 August 2025
Reply from Yumi
Good Afternoon,
We're happy to hear that the jumpsuit met your expectations! We appreciate your positive feedback on our fast delivery service.
Best Wishes,
Yumi
Absolutely brilliant!
Lovely, unusual and affordable clothes. Great communication from company. Highly recommended!
19 August 2025
Reply from Yumi
Hi Kathryn,
We appreciate your kind words and your recommendation!
Best Wishes,
Yumi
It all worked well with the delivery…
It all worked well with the delivery and I am happy with the product. Thank you!
11 August 2025
Reply from Yumi
Hi Maria,
We're delighted the delivery process met your expectations, and you are pleased with the product. Thank you for sharing your positive experience with us!
Best Wishes,
Yumi
Fast service and lovely product
18 August 2025
Reply from Yumi
Hi Joanna,
Thank you very much for the five star review.
Best Wishes,
Alex
I still haven't received my refund…
I still haven't received my refund despite emailing multiple times.
22 August 2025
Unprompted review
Reply from Yumi
Hi Sarah,
Thank you for the review, we're deeply sorry for the inconvenience caused with your order.
After escalating this to management, we can now confirm that your refund has been processed for the items you've returned.
We apologise for the inconvenience caused.
Best Wishes,
Alex
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