Yunexpress Reviews 2,506

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the delivery service, frequently reporting issues such as lost packages, significant delays, and items never arriving. Customers also encountered problems with their orders, including incorrect tracking information and packages being returned to the sender without explanation. Reviewers consistently found the customer service unhelpful and unresponsive, with many noting a lack of contact options. Conversely, a small portion of people were satisfied with the delivery speed, particularly for international shipments, and reported receiving their items in good condition with adequate tracking updates.

What people talk about most

Delivery service

Customers consistently express strong dissatisfaction with the delivery service. Many reviewers report... See more

Product

People report negative experiences with product quality and delivery. Many consumers received damaged items,... See more

Order

Reviewers highlight negative aspects of order experiences. Many customers report not receiving their orders,... See more

Customer communications

Reviewers consistently express frustration regarding contact with the company. Many consumers report that... See more

Service

Users describe negative interactions with service. Many reviewers report extremely poor and unreliable... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Major disappointment, avoid at all costs. An order placed early July that was supposedly out for delivery on July 18 now only shows the status 'returned shipment has been received by processing cente... See more

Rated 1 out of 5 stars

Also waiting for a package from YUN Express. I knew I shouldn't have bought an item from "ROOT'd haircare" that said, made in the USA but wasn't from what I see now. So I guess ALOT of these place... See more

Rated 1 out of 5 stars

If I could give a negative score I would. This company is absolutely terrible. My package was apparently delivered to the local depot a month ago and still has not been delivered. There is no way to c... See more


Company details

  1. Logistics service
  2. Courier service
  3. Freight Forwarding Service
  4. Delivery Company
  5. Shipping service

Information provided by various external sources

YunExpress USA, Inc. offers outstanding DDP shipping to Europe and beyond. Ecommerce companies trust YunExpress USA, Inc. for international shipping solutions. Visit us today!


Contact info

1.3

Bad

TrustScore 1.5 out of 5

3K reviews

5-star
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Rated 1 out of 5 stars

Ridiculous delivery times

Ridiculous delivery times. If any company read this. Do not bother bother it puts bad taste in the purchase company. Would never buy again from you galaxyart

26 July 2025
Unprompted review
Rated 1 out of 5 stars

Crooks?

So they took a photo of my post box but obviously because the item would not fit they disappeared with it, so I am now £16.00 out of pocket, no item which I had hoped would help my swollen leg. Are they a load of crooks

12 July 2025
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible, empty promises. My package is not only delayed but still being delayed. Over 10+ days and 4 phone calls.

24 July 2025
Unprompted review
Rated 1 out of 5 stars

Package has been in the next town over…

Package has been in the next town over for the last 5 days. Says it was supposed to be delivered between 7/19 and 7/22 and there has been no movement. This complaint is known for stealing a packages. They don’t respond to emails and you can’t even call them cause the number is non functioning

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Parcel is missing

Parcel is missing. They said they have delivered it. If I knew it was this company that was delivering the item would never have ordered it. I have tried so many ways to send a request, website doesn't work, what a surprise Seller has washed their hands of my order no way wanting to to help me. Whole thing I feel is a scam.

16 July 2025
Unprompted review
Rated 1 out of 5 stars

USELESS

Yun express would not use again my order arrived from China 15th July still showing as in London was a gift for a friend never use them again

19 July 2025
Unprompted review
Rated 1 out of 5 stars

Worst ever

Worst ever. All i kept getting was in transit for delivery back at depot, in transit for delivery and so on for the last 2 weeks. Been sent another and doing the same thing. Can not contact them unless you pay! Avoid avoid avoid

19 July 2025
Unprompted review
Rated 3 out of 5 stars

I’m not going to lie I was skeptical…

I’m not going to lie I was skeptical seeing as this was my first time an order used this company. However it wasn’t bad and they actually kept me updated no problems. Eventually my package was given to USPS which was the only frustrating part not because I don’t like USPS seeing as they always do a good job but because I was never updated on the fact that USPS had possession of my parcel. Either way my package was delivered 0 issues just days later.

15 July 2025
Unprompted review
Rated 1 out of 5 stars

I would not give them even a fraction…

I would not give them even a fraction of a star. My order was placed almost a month ago and even though it says you can contact them to find out where the heck it is , and they will reply within two days, they NEVER respond to you. I am beyond frustrated and esp angry to know that a product I thought was american made was instead coming from China.

23 June 2025
Unprompted review
Rated 1 out of 5 stars

Never again

Never again! Anything from mainland china using Yun Express forget about it. NEVER EVER AGAIN. So much delays and difficult to contact. Not very convenient.

At least Temu using very nice shipping company.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service - very reliable

I came here to write a review because the service I have received following several purchases in China had been so good I felt I should make the effort. Imagine my surprise when, on arrival, I saw so many negative reviews. On every occasion delivery has been made within a week (my latest is expected within THREE working days). So my experience is definitely positive in terms of both timing and communication. When I've used PayPal, the app even gives me an estimated date if delivery. So for me Yunexpress provides an impressive and reliable service

15 July 2025
Unprompted review
Rated 1 out of 5 stars

fatal

If I could, I wouldn't give a single star, but I had to put something in my review. I overpaid to have my LaceMade order shipped. It was useless, the worst service from both the store and this unethical "company." The order for the party didn't arrive. They haven't said what's happening for days. I deeply regret having purchased it and having it shipped to me in a place like that.

11 July 2025
Unprompted review
Rated 1 out of 5 stars

Do not use. Never received order

Tracking said parcel had arrived at my house, via Amazon to the uk. It never arrived. Amazon within my area are usually very reliable. I know there was never an attempted delivery, i have a ring door bell and nobody called.

11 July 2025
Unprompted review
Rated 3 out of 5 stars

Experience was fine

Experience was fine, received my parcel in the UK after it being shipped from China. Transferred to Evri once in the UK, who are always difficult. The company I bought from have had scamming allegations from people’s experiences but I did receive my parcel eventually so this courier is real.

10 July 2025
Unprompted review

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