Zafiro Hotels Reviews 

I won’t go in to all of the detail, as the need for this review is to highlight the NEGATIVES….

First impressions - SHOCKING! - The receptionist ‘DAVID’ instantly advised me that this hotel was 'NOT REALLY A FAMILY HOTEL!' - Upon my complaint of the tiny room. Our first day was ruined, whilst we waited for the hotel to find a bigger room. They were unsuccessful. Love Holidays handled the complaint poorly and the call advisor basically told me that when she booked a triple room with her mum and son on a holiday, that it was fine. So this was insulting, as this was not the same hotel, nor was her son a baby. They wouldn’t have needed space for a travel cot or a pushchair. So I’m sure they got on just fine! (Rolling eyes.) The LH agent who booked the holiday – didn’t take in to consideration the ages of the children on our holiday, he just went with the number of people and put us in to 2 rooms. These rooms accommodate 3 in each room, but not for children. We were not offered a family suite. The complaint handler advised that this was my fault for not looking at the square meters per room. WHO EVEN WALKS OUT THE SQUARE METERS IN THEIR BACK GARDEN BEFORE BOOKING THEIR HOLIDAY!!

Zafiro advised they could upgrade us but it would cost us another 4500Euros – Even though we paid £6,500 for the 9 nights. We were finally offered a bigger room, which had two bedrooms, two days before we were due to check out, they showed me two different options, and then when I agreed, they advised me this was another £150 – which was a reduced rate. I declined.
This hotel is 50 years old and has had attempts to make it modernised – But are failing.

ALL PHOTOGRAPHS ARE VERY WELL TAKEN AT AN ANGLE TO MAKE THINGS LOOK BIGGER.

YOU WILL FEEL LIKE SARDINES AROUND BY THE POOL AREA – There are so many sun loungers – old mixed with ‘Zafiro’ style loungers. Many of which had fabric sagging from them and were snapped / broken – these were lined up alongside others, and also stacked up in a loose pile on the side of the pool. BEWARE also – the POLISHED concrete floor is slippery, poolside. Even the pool entertainer slipped over.

~SMOKING – shouldn’t be allowed by the children’s pool – IN ANY HOTEL! – Two families in particular sat on the front row of sun loungers and chain smoked all day.

IF YOU ARE TRAVELLING HERE AS A FAMILY THEN THERE IS ONLY ONE POOL FOR YOU. AS THEY DO NOT TELL YOU THAT THE SWIMMING POOL ON THE ROOF TOP IS 'ADULT' ONLY. THE DESCRIPTION FOR THIS IS NOT ON THE LOVE HOLIDAYS WEBSITE.

~ The rooms are the size of a shoe box. If you travel with children that require additional luggage and if you need a travel cot, then you wont have any space in your room.
~ You don't have enough space in your room for your luggage - if travelling as a family.
~ You only get 9 hangers, so a 9 night stay in a triple room means you have to live out of your suitcase.
~You will not have any drawers in your room.
~ The beds will not be what are shown in the images – you will see this by the photos I post. A lady by the pool stated she had a metal bed which was nothing like the bed in the photo they booked from.
~ There are no sound barriers from room – to – room. We made several complaints about the noise, even at 4am. You can even hear conversations clearly of those who walk by your room.
~There is only one bar available to get drinks at, unless you go to the ‘ADULT’ bar – 5 floors up, without children. So we spent lots of time queuing for drinks.

The AL LA CARTE RESTAURANT – Great food, however, we were given the dessert menu after our starters, and then our mains arrived. Once we finished out mains, we never got asked if we wanted desserts. We ended up getting up and walking away.

ZEN SPA – should you want to book a massage – then I WOULDN’T recommend it. We paid over 70 euros for a 50 minute massage and facial. To then be out of the room within less than 30 minutes. I raised this complaint with the reception, to be advised that they would speak with the manager. The next morning, I returned to reception and asked what the outcome was to be told, the manager was starting at 9am, I was due to check out and they told me I had to wait. I asked if they could email me, they advised not. This is something else to add to a shocking holiday. We made the best out of what we had, but wont EVER return there again and would only advise anyone to pay the extra and go the 5* Zafiro hotels, as the 4* hotels are nothing like their typical ‘Zafiro’ quality. It has been very disappointing.

The best thing about this hotel was Naomi. She is an absolute credit to this hotel.

Stayed at Zafiro Rey Don Jamie in Santa Ponsa, Mallorca and loved it. We went half board for 5 days, the breakfast and dinner had lots of selections and different each night. Breakfast you can have any tea, coffee, soft drink, water etc and with dinner you can have the same plus help your self to beer and wine. The hotel was really clean and great staff, fun entertainment all through the day and great pools. One pool is on the roof top of adults only which has a great view and a lovely pool and bar. And then the large pool on the ground floor is great for all the family.

It is only a 2 minute walk from the beach and less than a 10 minute walk to all the bars and restaurants.

Had such a great time and we didn’t want to leave. Would highly recommend !