Zahal Online Store Reviews 

529
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and functionality of the products, often finding them well-built, durable, and unique. Many people highlight the excellent customer service, noting the staff's professionalism, helpfulness, and quick responses. Reviewers also report positive experiences with efficient shipping and items arriving intact. However, some customers experienced delivery issues, including longer transit times, missing tracking, or orders sent to wrong addresses. A few also found customer service unresponsive, with non-functional contact numbers or unresolved problems. Additionally, some reviewers noted product issues, such as items breaking or not performing as expected.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers highly impressed by the quality and... See more

Quality

Users describe positive interactions with quality, with many reviewers impressed by the quality and... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as great, excellent, and... See more

Order

Customers consistently note positive experiences with order, with many reporting fast shipping and timely... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting fast shipping. However, many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have ordered here several times and been happy each time. My last order shipped out fast but was in transit longer than expected. I contacted Zahal and they were very responsive, supplied tracking inf... See more

Rated 5 out of 5 stars

Over the years I have purchased many different products from Zahal, ranging from the yearly Zahal Girls calendars, clothing items, knives through to rifle magazines, torch mounts, grips & slings and m... See more

Rated 5 out of 5 stars

I bought Recover Tactical charging handles for my Glocks, a Zahal M4 IDF sling set, FAB dual picatinny mount not knowing if it will be delivered due to the ongoing security concerns in Israel. But Zah... See more

Rated 5 out of 5 stars

It's really funny. With everything the nation of Israel has dealt with in recent days, the Zahal team pushed to get my order shipped to the States. The Israelis literally told Iran to pound sand as Za... See more


Company details

  1. Outdoor sports shop

Written by the company

Zahal insignia, army fatigue uniforms and special forces insignias, military t-shirts, idf elite units insignias, police and israeli air force special items and memorabilia, israel military products and israel army surplus, original army uniforms and sayeret insignias, IDF t-shirts, military t-shirts, idf elite units insignias, israel police, border police, border guard, israel air force, Israeli navy, Israeli infantry brigades,special items and memorabilia


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

529 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(529)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Slight delay due to shipping challenges…

Slight delay due to shipping challenges over the holiday period. Excellent communication and feedback during the query period.
Goods arrived in good order, was as described and well packaged.
I have made several purchases from Zahal and have had good experiences every time.

15 January 2025
Unprompted review
Rated 4 out of 5 stars

Great Product, Delivery iffy

The product itself was great, works well and was reasonably priced. The only negative was that the time for the standard delivery proved very long especially as it clashed with the UK Christmas Holidays. I would recommend selecting one of the faster delivery option albeit they are more expensive

8 January 2025
Unprompted review
Rated 5 out of 5 stars

After placing my order we had great…

After placing my order we had great communication about shipping time. I ordered two parts for my VZ58. Everything come same as described. Product is high quality. I'm very happy with purchase and if you need any of their products buy it without any hesitations you will like this company.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

I ordered two items from Zahal and one…

I ordered two items from Zahal and one of the items disappeared in transit and when I contacted them about the missing item they were very responsive and shipped out a replacement item.
Great customer service along with great products!

David

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and trustworthy…

I was looking for a particular type and model of a recoil spring that was not available in any US store. I saw some information about Zahal in a message blog and the participants were praising Zahal. I don’t normally order outside of the US but with the good reviews and it being in Israel I felt comfortable to give them a try. I received my product along with some complimentary patches and a sticker in a reasonable time. The packaging was great and the whole process was completely satisfactory. Keep in mind that it will take some more time to receive the order but you will receive exactly what you needed. I will be using Zahal for future purchases.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Had given them an old address(Street…

Had given them an old address(Street only) plus the correct address so I was concerned their would be an issue. They staid in constant communication throughout,
Nope! All good received good quality product.

Will definitely use again.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Top class customer service

I bought an item that is highly regulated in Canada. Zahal staff took the time to fill all the paperwork so my item could be properly and legally imported here. I couldnt be happier. The communication with their customer department is awesome.

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Just got my calendar

Just got my calendar. There were a few snags with the international shipping, but the customer service was helpful in sorting it out. Would definitely reccommend.

12 December 2024
Unprompted review
Rated 1 out of 5 stars

I advise you not to order anything on…

I advise you not to order anything on this site because they also take the payment for the package, so you might not get it. On their page it is clearly written that the package comes in 15 days, they lie, it has been a long time and I have not received anything until now

11 December 2024
Unprompted review
Zahal Online Store logo

Reply from Zahal Online Store

HI
According to your tracking it is shown as being held by customs in your country
Unfortunately we have no control over what Customs in your country does
Apologies for the inconvenience

Rated 5 out of 5 stars

Excellent service

After trying many online stores to get what I needed Zahal not only had what I wanted but it was also an excellent price and they were able to ship to me with no hassles.
Email communication was fast and prompt.
Tracking information was supplied and the items arrived quickly and well packaged.
I will definitely purchase from again when the need arises.

7 November 2024
Unprompted review
Rated 2 out of 5 stars

Ordered a sling and 20 Punisher rail…

Ordered a sling and 20 Punisher rail covers..
got the sling and 1 Punisher rail cover.. not a big deal I guess since the rail covers were cheap…. First time I have ever had a problem with Zahal..

8 November 2024
Unprompted review
Zahal Online Store logo

Reply from Zahal Online Store

HI
The Punisher rail covers were a Promo of one item per order.
Apologies for the misunderstanding

Rated 5 out of 5 stars

Great service

What can I say, great prices and super fast shipping. Can't really beat it. Not to mention the customer support team was top notch, I wrote to them and had a reply addressing my concerns quickly. Will shop from here again!

29 November 2024
Unprompted review
Rated 1 out of 5 stars

They do not communicate, and you may not get the item

I have ordered a recoil spring from them and It's 30 days later and all I got on my inquiries is that they are looking into it. Money was taken and no product delivered. Unbelievable!!! Do not buy from this company unless you don't like your money and you just want to give it away,

30 November 2024
Unprompted review
Zahal Online Store logo

Reply from Zahal Online Store

HI
As stated in my emails to you
I have contacted the shipper again
Unfortunately we do not work on a friday and saturday and they do not work on saturday and sunday
I will hopefully have an answer for you tomorrow
Please also understand as we are dealing with Arms accessories thing may take a little bit longer as everything has to be in place legally and safety wise

Rated 5 out of 5 stars

Great company

Although it takes time for shipping from Israel to the US every thing always arrives in great condition. I would recommend this company highly

26 November 2024
Unprompted review
Rated 5 out of 5 stars

The customer service was excellent let…

The customer service was excellent let alone the product. At first glance, thought I was sent the wrong product. But after assembling everything with weapon in it, it looked great and felt great. Thank you for the speedy response and transparency.

23 November 2024
Unprompted review

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