Zalando Lounge Reviews 

I have been a regular customer for many years and have often found that I get some great deals for the brands I like. The goods are as described and I seldom need to make a return, but if I do, this has been fine. A few orders have been lost in transit, but this has been more down to the cheap and nasty courier they opt to use in the UK, Evri. My only real issue with ZL was when I ordered a pair of sunglasses a few years ago; I received a sunglasses case only. The value of the item was only £35.00, yet at first ZL couldn’t comprehend that their warehouse packer could have stolen the sunglasses, doubting my query, despite the thousands and thousands of pounds I spend with them. They refunded me in the end, but it left a very sour taste in my mouth, hence the loss of a star.

I ordered something and the carrier falied to deliver. No one from Zalando is helping and provide refund. Leagally in Germany, the seller should provide refund. I try to contact them many times but no response.

Never received my refund. Customer service only asks me to contact my bank which I did several times. They are refusing to start an enquiry from their side. No refund confirmation has been ever made. The customer service is so terrible. No complaint management either. Refrain from ordering here

What a joke! I've ordered 3 times in the past month. They charge for packaging and yet they use paper bags for everything even shoes in boxes so as you can imagine the bags get ripped and damaged in shipping. They also overfill bags. The first order I made they included a skirt which was the wrong size. The next order was all correct items however the packaging was damaged. My final order was missing one item and yet they fail to refund it. They say it's DHL's problem and I need a damage report however at this point it's clear the package was full and no further items would have fit so they just didn't include it. It seems really badly managed. Stick to the normal zalando and don't waste your money here. I am filled with regret.

I'm moderately satisfied with Zalando Lounge. Most of the time it takes a bit longer to arrive. That would be great if you send us the return paper.

I had a really great experience with them today. Resolved my issue in less than 12 hours! Impressive. I would definitely buy again and with confidence

I am very disappointed and I lost my money, because I made a return for several handbags and put two returnable orders into one box, they didn't mark what I returned one of handbag which costs 96 EUR from order 16610000108540. Another order 16601000108522 was bought with a discount coupon and I returned only one handbag from it, but they marked three of them, which is not true, and on return order was marked by me the only one handbag, but not three, I lost here 28,80 EUR. So in total with this return I lost 124,80 EUR. The only advice from Zalando Lounge for the future was to put returnable orders in separate boxes and they don't see their fault. I don't trust Zalando Lounge anymore and want to get my money back.

Hi,
I was a happy customer and have done so many orders but recently Zalando Lounge team changed one article status to "sent" on my returned order while it was returned and changed status of same article to "returned" on my NEW order. These article in these two orders had different prices and it was cheaper on new order. I called customer service and they fixed it. Afterwards, they sent the article with cheaper price but it was damaged and had a large hole on the left shoulder. Again I called the customer service and they asked me to send it back, so I sent the article back on 11th of Feb 2023 and still they did not refund my money and they keep saying there is something wrong with payment department. Each time I called, they told me to wait for 10 days and last time i could talk to their manager and he said "I promise to fix this issue within 3 days and I will send you an email with full detail" but nothing happened. Seems like they have internal issues and there is no way to escalate. Also the payment team is look like king in Zalando Lounge so no one could follow anything with them and they can do whatever they PREFER. Also no one can explain why this happened and why payment team doesnt pay this amount to me. They are just saying please wait forever.

Why isnt it be possible to change the name of the package to my actual name, if the account its on my Google name but i played with "Klarna" were you can see my real name why the freaking Hell cant you just change the name of the recipient onces its on the postal Office?!? With regular Zalando its no biggie but somehow it is on lounge-zalando.... Its just dumb if you ask me.

I am disappointed with zalando lounge, I have been their customer for many years, I returned several orders in the fall, they still do not refund money for more than £200, they do not respond to messages. How to get money!!!I will never go back to them.

I receive an empty box from Hi-Tec. You think is ok? i don't.

sale for example calvin klein at 8.00 and at 8.00 everything registered is not possible in a second everything can be booked I understand that members have such an opportunity and you have to be fast, but it seems that the application is marked and someone clicks once to book everything and choose the best things is not it cool, I do not use this store and I do not recommend anyone to improve your security

Stop using Hermes, please use DHL or something else but not Hermes ... you will lose customers.

For everything else: Very satisfied

I have ordered many times from zalando lounge and always a happy customer but unfortunately today i have got my packet and the one Product i.e. Michael Kors bracelet is empty nothing inside the neatly packed packet. I have already paid them for my order and now little bit concerned about this situation.Already contacted the customer service now finger crossed waiting for their reply.

Edit: yes the issue is resolved now and i must say customer service is very good and fast enough. Thanks for quick help.

The customer service was just great! They were very nice, friendly and helpful. Many heartfull thanks❤️

I have bridal shoes ordered from this site and they came used, so they looks like someone has walked in them.

The worst online shopping experience. Two years in a row I’m ordering a Colmar ski jacket number 52 and they are sending number 54. They put me in a bad position in front of my family since I was buying it as a gift to my dad. When I contacted them they just say sorry and give 20% discount. I want to contact government about this as this is cheating. Is there any customer rights institution I can contact?

I have placed 2 orders with Zalando Lounge on the same day. The first one was delivered without any issues but the second was an absolute disaster!!! Instead of 6 items worth almost 400€ I got a 20€ sweatshirt! I have contacted the customer service and was informed there is no chance to receive the ordered goods. The only thing they can do is offer a 20% discount. Now I have to send the wrongly delivered crap back and hope to receive a refund. Not a good way to start a relation with a customer...

This is the second time without any information or email , Zalandolounge cancelled my order. I have ordered it 7 days ago and today just randomly saw that my order is cancelled. It was a gift for mum's 70th birthday (tomorrow), she knew and she waited this gift so enthusiastically. I trusted ZalandoLounge many times. . If you would already informed me about cancellation, I would figure out to find the same item from another store, maybe more expensive but still I would not see my mom disappointed.

Great prices. Easy returns, pick up from my door.
Fast delivery. Good products. No problems!
( My daughter and myself order from them and Zalando regularly, think the van stops by every day now just in case there's an order on the van or waiting by the door anyway!)
Easiest way I have ever found to buy good clothes at good prices for my whole family, with no stress.
Thankyou Zalando.