Zalando Lounge Reviews 

I see so many negativ ratings here, I am really surprised, so I decided to leave my experience here too. I order pretty often from zalando lounge, and everything comes within the timeframe they indicate at the offer. Also return went very smooth so far, I have nothing to complain about.
Once I had problem with the delivery company, as they basically lost my package. I contacted them first but they didn't come back to me. So I also reached out to zalando and they right away sent me the money back, although it was the delivery company's fault.

I made 3 orders on the website, one month wait for each, and after all the excitement to finally receive the orders, first one shows that it has been returned by DHL to zalando lounge. Then same thing happens to the second order. I called the customer service, and although I explained that this happened to me in Germany twice and to my friend in Belgium, they did not want to resend the orders to me and wouldn't accept the fact that they're making mistakes with the shipments. (DHL clearly specifies each time that the package doesn't meet their dispatch conditions).
There is a third order I am waiting for, and I already have a hint: it will be returned automatically because of their mistakes. Will never make a purchase on this website again.

Well never had a problem withy them. I strongly recommend the site!

This is the third time now that my order has been cancelled, supposedly due to them not receiving the allotted amount. I can appreciate it happening once, but three times is scandalous and borders on unlawful retailing practice. Customers wait a ridiculous amount of time to then be told that their order cannot be fulfilled. Oh, I can get 10% off my next order though! Thanks but no thanks.

I have ordered many times from Zalando Lounge and never had a problem! It might take some time, but they have always arrived where I wanted. Mayby I’m just lucky!

This is not the best you can expect from a big company like Zalando.
Great choice of product but no services at the moment.
This should be improved.

I only gave a star because otherwise i couldn’t write a review. Real rating zero ! My wife bought balenciaga glasses which when arrived were a very bad fake. She sent them back of course and emailed zalando fake lounge. An employee emailed us TELLING us that all the items they sell are original and if we wanted to keep the fake quality garbage they would give us a 20% discount ! Avoid like the plague ! Staff with an attitude and crap service plus fakes !

Way too many times have I ordered items just to realize after a looong period after paying and order confirmation, that they’re not able to deliver my order!!!!
Terrible online shop, will stay away from Zalando L

I've made mulltiple orders with Zalando lounge before, but now I will never make orders with them.
The delivery time for the order can take more than a month. And their return policy must be always within 14 days. They include no return paper in the order - you need to request and print it yourself.
The customer service is ridiculous. Cannot help with anything.
I don't recommend using this company. There are many other online shops where you can make an order and be valued as a customer.

I ordered (the first time at Zalandolounge Germany) articles which were advertised by stating the delivery time is shortened to a maximum of 2 weeks after ordering. However, 3 weeks later my package did not arrive and I contacted Zalandolounge - they handled everything really passively stating that the package seems to be still stuck in their logistics center and they would try to find it and ship it to me immediately. However, one week later I contacted them again via their telephone hotline and the lady said she could try to order the articles again at the retailer if they would not find the package. Some days later, I still did not receive any constructive updates so I contacted them again (in total over month after I ordered at this point!), then they answered per mail that they would cancel my order and give me my refund via bank account - stating that if they'd still find the package they would send it to me but this could take time. I wrote back asking to order the articles again at the retailer or giving me any update about the search of my package but did not receive any answer to this day!!!

This is the worst and laziest customer service I ever experienced. Not comparable with the parent company Zalando and also definately not as trustworthy.
I think they justwanted to give a lazy and comfortable answer stating that they would find my package and ship it to me but in reality I think they won't do anything about it and just close the case by refunding my money - however having paid in advance and waiting for nothing just so that they can work with your money like a bank, I think as a customer there would be normally also claims for damages in Germany.

I also placed a second order a few days after the first one with regular delivery time up to 6 weeks however my package took +12 weeks! In the end I returned every item ordered because the quality was devastating. Eventhough prices are low, you could find other outlet companies such as BestS***** which sell regularly on low prices and are more trustworthy and reliable with their IMMEDIATE delivery and also quality - I even found items which were sold at Zalando at the same time in other outlets for the same price if not even lower !!! The time spent and money which is gone from your bank account for 2 months almost even if you are not sure whether you'd like the articles or return them, it is not worth the stress!!!

Also customer service is miserable and I noticed during their campaign sales for certain brands, they take the specific items down from the original Zalando site. After the sale on Zalandolounge some items reoccur on the parent company's site again and you could wait until they drop their prices there too!

One Star is even too much!

Last week I ordered couple things but because of some technical problems my order was cancelled. I accepted it and moved on.
then I saw the UGG sale and I waited 2 days long, woke up at 6.45 and ordered over 400 euros. Suddenly I got an cancellation email from Zalando lounge again. I called them and they were totally rude and didn't try to sole a thing. I had to call them 7 times to get an answer but I didn't. So I hung up the phone without knowing what to do next. That's why I ordered the same Items again cause they were the last articles and I wanted them so badly. I didn't want any problems so thats why I signed up with an new account and ordered again with a different credit card.
But it was cancelled AGAIN.
now you have about 900 Euros of mine but I don't have any cent left!
you took many hours of mine, my energy, my money, I just hated everything and I am still. I don't know when I will get my money back, since I am reading all of these comments from costumers, which couldn't receive their money back.

Couldn't be more unsatisfied.
We probably didn't have such a bad customer service and online shopping site in 2000

Ordernumber 13104015545551

I received a ginormous and heavy package from another customer instead of my own. Called CS, I have to bring it back myself to DHL and then I get my money back including a voucher or 20%.

The order I made already had a voucher of 20% so to me that is no compensation to the situation. Well tough luck, that's all they can offer.

How is this fair?

I bought pants on this site, termin for delivery was before one week. But week after termin i still dont have packet. I also changed delivery to hermes packet shop because i thought i entered wrong adress but than i got this message :“Sa, 01.09.2018 07:28
Deine Sendung wird im Paketzentrum von unserem Versandpartner bearbeitet“ i checked packet shop which i choosed and my packet is not there. I checked evry packet shop in my place and didnt find packet. After this problem i tryed to get my money back because i dont have packet and packet didnt come on time but they want me to send packet to zalando and then i get money??? How can i send packet back which i dont have????
I bought before and evrything were normal but i dont know what is happening now... i lost to many time on this ...

Our recent experience (27.2.2018 - 2.3.2018):
* Order #1 - STORNIERT by Zalando without reason. As a reason Zalando stated a quality issue with the supplier. However, they kept promoting and selling the same goods so either the reason was false or they intentionally sell bad goods.
* Order #2 - again STORNIERT by Zalando without reason.
* Order #3 - again STORNIERT by Zalando without reason.
* Order #4 - again STORNIERT by Zalando without reason ("dat Paket wurde durch den Absender zurückgerufen").
No or false reasons given, no explanations.
No goods received; actions no more online.
Discount codes exhausted => unusable.

Summary: LOSS in all respects (time, money, energy, trust...)!

I bought this not so cheap Häglofs jacket which cost 100euro in which I saved (200 euros)as per Zalando Lounge adverstise but after 2 weeks of using it,,the thread has been removed.and the Zipper is also not working well.As per compare to my 3 year old Strellson Jacket,there is no even a single thread which is going out automatically.I thought Häglofs is a good brand and saving 200 euro is a lot but I think Zalando has to check if the item is original or not.I guess that it is an imitation or First class imitation made from China or somewhere where cheap labor is dominant.By the way, I bought my Strellson Jacket in online too but it is an original one.Thats why i rate Zalando 1 star or better no star.

I tried calling zalando lounge co uk, but they would never answer. I called zalando lounge de to help me contact them and the ldy would immediatly say she doesn't speak english and hung up on me!!

I never ordered from zalando de, but judging I RECEIVED AN EMPTY BOX AND NO REFUND FROM ZALANDO CO UK they are probably not any better.

Really long delivery time. Products were good though

Do not use Zalando Lounge! I had the worst experience ever! I had placed an order the 25th of August, as soon as I got the confirmation I noticed it had my old address therefore I went to change it right away on my profile and wrote and e-mail to them directly to rectify the mistake as i know orders don't leave in the middle of the night. I got a reply 2 days later from Francesca who just said sorry we can not change the address! and also an email saying my order has left and was on it's way. I mean they could have read my email and correct it as the order left two days after I emailed.

Somebody else was going to receive my order??? they did not care! I called and Michael was rude and the same, sorry we can't change it and there's nothing we can do. it will be sent to the old address and nothing.

Then I received an email again from them Ana saying the same thing, ok then I received a second email from Aurore who said no problem we will change the address and send it to your new address. I track the package and it was in GERMANY NOW, had just left, which it means my package was never out, was traveling from Sweden to Germany and now they told me it will come in a week... when I am leaving for my two weeks holidays to Central America,...

I called back to ask when exactly so i can perhaps have someone to be at my place to collect it. Then Francesca answered and she was like oh no the parcel comes to the nearest post office? they don't go to the homes directly! I was like but that's what you said from the starts and that's why I wanted you to change the address!!! OMG! Francesca was not helpfully, rude, and did not care at all if i was an unhappy costumer. She pretty much said not my problem if you don't like it. Terrible costumer service ever, never been treated as poorly by a staff member. She just lost Zalando lounge a costumer and did not care!

Shame on this company I will never use them again! and if you do watch out for the staff specially the rude Francesca because they don't care at all about their costumers! i wish i could leave a 0 star