Zalando Reviews 

ZALANDO - Hört auf mich zu Erpressen !!!
ZALANDO - Stop blackmailing me!!!
ZALANDO - deja de chantajearme!!!

Ich habe KEIN Konto bei ZALANDO eröffnet und auch NIE etwas von ihren zweifelhaften Produkten bestellt.
I have NOT opened an account with ZALANDO and NEVER ordered any of their dubious products.
NO he abierto una cuenta con ZALANDO y NUNCA he pedido ninguno de sus productos dudosos.

SIE müssen mir beweisen das ich ein Konto bei ihnen eröffnet habe UND DAS KÖNNEN SIE NICHT WEIL ES EINE -LÜGE- IST!
YOU have to prove to me that I have opened an account with you AND YOU CAN NOT BECAUSE IT IS A -LIE-!
¡TIENES QUE probarme que he abierto una cuenta contigo Y NO PUEDES PORQUE ES UNA -MENTIRA-!

So verdienen sie also zusätzlich Geld?
This ist the way you earn adittional Money?
¿Entonces también ganan dinero extra?

Thomas Haydn.

Ordered from here 3 times so far.
The first was a big order. This one never arrived but Zalando was willing to sort out things with me. Good service with English speakers.

The other two were single items which arrived on time.

First and last time I use Zalando. Not only I didn´t receive my order, but when I called to raise my complaint they hand up the phone call.
Unacceptable service in Switzerland!!

Fast Shipping! the shoes was awesome

Reccomended!

I have returned a pair of baby winter boots in mid December. In January I receive a mail that they do not accept it because it is used. Well we only tried it on Once to see if they fit for the baby so he took a few steps in it. But not used it. They were too tight so sent them back.
Since I am a regular customer and do spend a lot at Zalando and had an overall positive experience with them I decided not to make a fuss and accepted that the shoes be returned to me. However another two weeks passed when I got back the boots in an absolutely different and horrid condition and they were also dirty... The boots were just pushed in the box and got damaged. So I turned to customer service saying I cannot accept this. I even attached photos proving the awful packaging and the damage it caused. Now the person replying my mail had serious issues understanding a simple text and gave me a lecture on humidity in the warehouse... Of course it will not end here. But my purchaces at Zalando will. I find this tactic rather troubling as it seems that they freely damage your items after you return it I consider it a huge risk to return anything to them. But if this is the case then buying, too.
To sum it up, I was willing to pay for a returned item even if it was not good for us but I cannot accept to pay for an item that was damaged after I had returned it - and it was returned to me a more than a month after I had returned it!!!

Very good and professional service: fast and correct. Staff is very responsive, helpful and polite. I have dealt with this company on multiple occasions and never had any issues.

One of the best e-commerce sites, fast delivery, and reasonable prices. Just a pity that men's shoes are not as good as Yoox, but clothes are fine enough

Great service. Delivery estimation time is reliable!
Sending products back is easy and convenient. The money is returned back in due time

I placed two separate orders but they never arrived. On he tracking links for both orders it is recorded that the items were delivered however there was nothing in my mailbox. I am really upset because both orders were over 200 chf (400+) and I have not received my goods. I have ordered from zalando ch many times in the past but this has never happened. I am awaiting customer service reply to me... I am devastated. I think that my orders have been stolen.
Order numbers: 10704045610081 and 10704045420068

I order quite a lot at Zalando Switzerland because I don't have time to shop. Huge collection, easy to order, and the delivery times are ok (would be great if items would arrive within 2 days as a standard though, instead of 4-5).
Never had to deal with their customer service so I can't comment on that.

I had been a longtime customer of Zalando Switzerland, but I'm really disappointed in their policy and how it impacts their customers. I ordered a sale item in Medium and it was too small. I ordered the large, but the sale price was no longer valid. I contacted their customer service (very friendly representatives) to find out whether I could have the larger size for the same price I'd paid initially, but this was not possible according to company policy. I personally think it's unfair.

Also, I'd always been able to order and pay later and without warning or an email explaining why this had changed, I now have to pay first before the order is sent. They should have contacted me to explain why this happened, because I had no idea why.

Service is dropping considerably at Zalando... usually order at least once a month nd never had issues, until recently when Zalando made a big mix up in my payments... after at least 15 emails back and forth (always answered by different people, IF answered at all) problem still not solved.
Would be great to be able to speak to one person to follow up on the case from neginning till end!

To make a long story short, Zalando managed to take in return a product ordered in another country and send a new product to CH - within only two days. I am deeply impressed by their service.

delivery was fast, but customer service could be better!

Do not trust this company to support you if an item breaks due to faulty or poor quality!!!
Worst experience ever.

Ordered some items for an event. I gave it a lot of time, ordering about 2 weeks ahead. When I checked out on Zalando.ch the site tried to automatically select my shipping address for me, because I was using pickpost delivery service in switzerland. With no field to enter my pickpost nr (required for pickpost deliveries) I entered the address and number manually.

When I checked out Zalando.ch reverted to the pick post address without my number!

I immediately email CS and informed them of the mistake and asked to confirm that the items would be shipped to the address listed including my pickpost number (my order page literally had three addresses listed)

the CS rep ensured me it would be sent to the address I had manually entered including the pickpost nr. Today I checked my tracking number and see the package was returned to sender.

Zalando has to add a field to the checkout for customer account numbers for this service. Now I have no idea where my items are or when I well receive them and I'm out about 300 CHF.

**** received a response from Zalando telling me it's my problem and to re-order. Except they didn't refund my purchase. Could have offered a voucher, free 24 hr delivery, nope nothing. So I downgrade to 1 star.

I contacted the customer service to inquire about my order. But all I got was a pure assumption, that my order will be arriving the next, and the next day till the day I was needing it, it never came. According to the Swiss Post the address was not given correctly. I contacted zalando again and again at least 4 to 5 emails exchange, but none of these Representatives are interested to follow up and verifying the actuals case.

I am traumatized to place a order, but with this review publish. I hope a review and action must be made.

It is so heartbreaking, disappointing to experience that sort of case. I would strongly hope that my case will be given a study case to educate or completely remove any representatives who are not interested in doing their job.

Shitty sushi