Banner for Zen Educate

Zen Educate Reviews 

1,836
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 351 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being friendly, supportive, and professional, providing excellent guidance and checking on their well-being. The service is often described as proactive and understanding, with many appreciating the straightforward onboarding process and flexibility. The company's app is a standout, noted for its ease of use, clear communication, and efficiency in managing job requests. However, some customers reported dissatisfaction with communication, citing unanswered calls and ignored emails. A few also mentioned difficulties securing work, experiencing insufficient opportunities or delays, and specific onboarding issues like DBS certificate confusion or extensive upfront information requests.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their professionalism, helpfulness,... See more

User experience

Users describe positive interactions with user experience, highlighting the app's ease of use and... See more

Service

Reviewers highlight positive aspects of service, with many expressing overall satisfaction and happiness with... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and support... See more

Application

Clients share positive opinions on the app, frequently praising its ease of use and convenience for managing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zen are proactive and great at providing a range of supply jobs. They listen to what the teacher wants and provide different opportunities. The team are great at keeping in contact and once you hav... See more

Rated 5 out of 5 stars

The whole onboarding process has been straight forward and simple to complete. Sharon has guided me expertly throughout and has also checked on me regularly. The app is simple to use but also a great... See more

Rated 5 out of 5 stars

Working with Carew Academy through Educator Zen.I strongly agree Zen has given me an oppurtuinity to prove my potential .I do appreciate that Carew Academy has shown great interest with me and this is... See more

Rated 5 out of 5 stars

Zen is a great supply agency to work with. The consultants are really helpful and respond to any correspondence, quickly and efficiently. The app is really easy to use and provides the user with usefu... See more


Company details

  1. #27 of 38 best companies in Recruitment

Written by the company

Zen Educate is a digital staffing platform that connects teachers, teaching assistants, SEN TAs, cover supervisors, and early years educators directly with schools - without expensive agency fees. Sign up, get vetted, set your preferences, and get smart-matched to daily supply, long-term, or permanent roles across London, Manchester, Birmingham, Liverpool and more. Schools save money. Educators earn more. Subscribe for tips on supply teaching, career development, and education staffing. Get in touch: www.zeneducate.com/contact-us


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,836)

329 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Experience


Hi, this is Saleha Zainab from Zen Educate. I'm thrilled to share my experience after working with them for a couple of months. Honestly, Zen Educate is the best company I've worked with in this field. Initially, I was hesitant and confused, but the team's incredible energy, calmness, and cooperative spirit immediately put me at ease. They guided me through the entire process, from onboarding to my first day, with exceptional support. I've completed several shifts and thoroughly enjoyed the work. The team is quick to respond, incredibly helpful, patient, and calm. I'm definitely looking forward to continuing with Zen Educate and hope to stay with them for a long time. Thank you, Zen Educate!"

9 January 2026
Unprompted review
Rated 5 out of 5 stars

The team is remarkable

The team is remarkable, consistently delivering on their promises and diligently ensuring that tasks are completed, resulting in excellent job placements for me.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Zen educate is…

My experience with Zen educate is amazing and there team members are friendly and supportive. Their on bording is easy and quick and they offer you suitable roles and you get experience when you work with different schools.I recommend other teachers to join Zen Educate because they are doing a great job.

16 December 2025
Rated 5 out of 5 stars

I’ve had a very positive experience…

I’ve had a very positive experience working with Zen Educate, and I genuinely feel supported as a teacher through their platform. The process of finding work has been smooth, transparent, and far more personalised than with many other agencies I’ve worked with over the years.

I would especially like to mention Rory Smith, who has been exceptional in handling my affairs. Rory is professional, responsive, and consistently goes above and beyond to make sure placements are suitable and that I feel supported at every stage. His communication is clear, timely, and reassuring, which makes a huge difference in what can often be a stressful sector to navigate.

Zen Educate stands out for treating teachers as individuals rather than numbers, and Rory is a real credit to the organisation. I would highly recommend Zen Educate to any teacher looking for a reliable, supportive, and well-run agency.

16 December 2025
Rated 2 out of 5 stars

Look elsewhere for work!

I did supply work with Zen for a few weeks before I deleted my account because I found they paid less than other agencies do. Communication through Zen was also poor. I went into a school and was faced with an extremely challenging class. Reception and staff at the school thought I’d been briefed, but I hadn’t. I felt unprepared and thrown to the wolves. For these reasons, I wouldn’t work with Zen again.

11 December 2025
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi Libby, we are really sorry to hear that this has been your experience, and that our communication wasn't good enough. It is our top priority to ensure fair pay and that teachers feel well prepared ahead of working in our schools. A senior member of our Candidate Care team will reach out to you and we hope we can resolve your queries. Thanks Zen Educate.

Rated 5 out of 5 stars

Professional Service from Zen Educate

Professional Service from Zen Educate

The professional service provided by Zen Educate has so far been very helpful for me in getting work that is suitable for myself.

Based on my experience so far, I would rate Zen Educate at 10/10.

Kind Regards,

Zen Educate Candidate

10 December 2025
Rated 4 out of 5 stars

Great app

Really good app which makes it easy to sign up for or decline supply dates. Lots of good communication. They have some great training which is easily accessible.

I was given a day rate without discussing it with anybody, which was disappointing because I am a very experienced teacher. There should be an initial discussion about pay during the onboarding process.

8 December 2025
Rated 5 out of 5 stars

Zen Education

Zen Education is an excellent agency with strong partnerships across many schools. Their service is professional, efficient, and very supportive throughout the whole process.

8 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look